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Grandma's House of Hope

 1505 E. 17th Street, Suite 116
 Santa Ana, CA 92705
[P] (714) 558-8600
[F] (714) 558-8613
[email protected]
Je'net Kreitner
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 26-0391438 00000


Mission StatementMORE »

Grandma’s House of Hope’s (GHH) mission is to empower the Invisible Populations of Orange County. We provide housing, food, workforce development, and enrichment activities to Orange County’s most disadvantaged and oppressed community members with a specific focus on serving those who are ineligible for, or who have significant difficulty accessing, other organizations’ services. GHH’s programs fill gaps in basic needs and provide the support necessary for women and families to focus on permanently improving their life circumstances, thereby breaking cycles of poverty, homelessness and abuse. By serving the Invisible Populations, we are known amongst our partners and in our community as the program that says “YES” when so many others must say no.

Mission Statement

Grandma’s House of Hope’s (GHH) mission is to empower the Invisible Populations of Orange County. We provide housing, food, workforce development, and enrichment activities to Orange County’s most disadvantaged and oppressed community members with a specific focus on serving those who are ineligible for, or who have significant difficulty accessing, other organizations’ services. GHH’s programs fill gaps in basic needs and provide the support necessary for women and families to focus on permanently improving their life circumstances, thereby breaking cycles of poverty, homelessness and abuse. By serving the Invisible Populations, we are known amongst our partners and in our community as the program that says “YES” when so many others must say no.

FinancialsMORE »

Fiscal Year 2017
Projected Expenses $2,324,450.00
Projected Revenue $2,324,450.00

ProgramsMORE »

  • Grandpa's House
  • GHH Rescued and Restored Women's Housing Program
  • Healing House
  • Nana's Kidz
  • Hope Works! Program

Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Grandma’s House of Hope’s (GHH) mission is to empower the Invisible Populations of Orange County. We provide housing, food, workforce development, and enrichment activities to Orange County’s most disadvantaged and oppressed community members with a specific focus on serving those who are ineligible for, or who have significant difficulty accessing, other organizations’ services. GHH’s programs fill gaps in basic needs and provide the support necessary for women and families to focus on permanently improving their life circumstances, thereby breaking cycles of poverty, homelessness and abuse. By serving the Invisible Populations, we are known amongst our partners and in our community as the program that says “YES” when so many others must say no.

Background Statement

Grandma's House of Hope (GHH) is led by Founder and Executive Director Je'net Kreitner, who started the organization in 2004 as a grassroots emergency shelter for homeless women after successfully overcoming her own experience with human trafficking and homelessness. Her successful personal and spiritual recovery inspired her to dedicate her life to helping other uniquely challenged people. In our 12 years of service, GHH has grown dramatically and quickly. The organization has expanded from serving 10 women with emergency shelter in 2004 to providing more than 3,500 women, seniors, children, and families with well-rounded basic needs and supportive services in 2017. Today, we operate three programs- the GHH Rescued and Restored Women's Housing Program, Nana's Kidz, and the HopeWorks! Education and Enrichment Center (HWEEC). 

Our Rescued and Restored Women's Housing Program provides transitional, emergency, safe haven, and long-term supportive housing to unaccompanied homeless women who are ineligible for, or who have significant difficulty accessing, other organizations’ services. 

Since 2007, The Nana's Kidz program has provided healthy meals to homeless and unstably housed children who are often without food in the evenings, on weekends, and during school breaks. We bring food directly to the people we serve, which builds families' confidence in this regular food source, increasing health and reducing the risk of domestic violence.

The HopeWorks! Education and Enrichment Center is located onsite at a Section 8 Housing development. We provide support services to the residents, such as workforce development for the parents and afterschool tutoring for the children. 

Impact Statement

Grandma’s House of Hope (GHH) believes that the success of their programs is measured in the individual successes of their participants. 

Our proudest achievements include:

- To date, our Women's Housing Program has housed more than 2,000 women living in homeless and unsafe conditions.

- In 2016, our Rescued and Restored Initiative provided services for 48 of Anaheim’s chronically homeless women. 

- In 2016, GHH housed 264 of the most disadvantaged women and infants in Orange County. 

- Our Healing House program site, dedicated to serving homeless women with cancer, received the CalOptima Safety Net Award in 2013 for our innovative programming.

- Nana's Kidz program is proud to have surpassed delivering 2 million meals to date to children living in homeless conditions.

- In 2016, GHH's annual Safe Harvest event served over 1,200 children and families, keeping them safe from the rampant gang activity in the area, and provided an event complete with free candy, food, games, prizes, and entertainment.

- In 2014, our Executive Director was named Founder of the Year for the Association of Fundraising Professionals’ National Philanthropy Day and currently serves on the Anti-Human Trafficking Congressional Advisory Committee.

In 2017, we plan to continue to serve over 3,500 women, children, and families through our 3 programs and through our seasonal outreach events. Our strategic plan also calls for the implementation of our first “Grandpa’s House of Hope” to serve, in particular, senior men who live on the streets of OC. We also hope to purchase and renovate one of our larger properties so it can be converted from Transitional to Permanent Supportive Housing and provide a forever home to 15 women. In 2017, GHH also celebrates the 10 year anniversary of our non-profit status with a “Decade of Hope” event in October, honoring Anaheim Mayor Tom Tait for his support for the homeless and for his National Kindness Campaign.

Needs Statement

Grandma's House has diverse programming for unique populations and therefore has diverse needs.  The following are the most critical: 

- $500 helps support one month of food, shelter, counseling and workforce development for a uniquely challenged woman in crisis. 
- $250 provides a 6 week fine arts class for up to 10 students at the Hope Works! Education and Enrichment Center.
- $19 per month supports food for one young person in the Nana's Kidz program.
- Your weekly volunteering will help share your expertise through the Hope Works! program, either through the Workforce Development computer lab or youth enrichment opportunities.

CEO Statement


Board Chair Statement


Other Ways to Donate/Volunteer

Monetary donations can be made on the website or sent in the mail. We also accept in-kind donations. To schedule a drop-off, please contact us at (714) 558-8600 or e-mail [email protected] We welcome gift card donations (any type, any amount) as well as gently used clothing, furniture, and linens. During the holiday season, we look for donations of toys, clothes, and gifts for the women and children in our program and food. In the Summer, we host Back-to-School events, where we provide backpacks and school supplies to the children in our program. Donations of backpacks and school supplies are greatly needed and appreciated. We want to ensure that all of our children start out the new year as prepared as possible.  At Grandma's House of Hope, we have many volunteer opportunities including Monthly food packings; Special holiday events for the children in our Nana's Kidz Program (Safe Harvest and the Christmas Party); Teaching a course in our HopeWorks! workforce development program or Education and Enrichment Center; Assisting in the office with phones and mailing projects; Internships of various types; Cleaning and building days; Work days at the shelters; Eagle Scout projects. During the holiday season, we are in great need of volunteers to help us provide the best possible holiday season for the women in our shelters and the children in our program. These types of opportunities consist of providing Thanksgiving and Christmas meals, wrapping presents for the children and Santa's Workshop for parents. If there is a specific project or type of volunteer opportunity not listed, please contact us and we can work with you.  

Geographic Area Served

North Orange County
Central Orange County

All of the participants served by GHH programs are low income and face some sort of housing challenge. In most cases participants are homeless, while some are part of government housing programs. GHH's offices are located at The Village at 17th Street in Santa Ana. The Housing Program homes are located in North Orange County.  The Nana’s Kidz and Hope Works sites are also located throughout North Orange County.  

Organization Categories

  1. Housing, Shelter - Homeless Shelters
  2. Human Services - Children's and Youth Services
  3. Employment - Employment Preparation & Procurement



Grandpa's House

In April 2017, to help alleviate the high rates of single homeless men in Orange County, GHH opened Grandpa's House, our first men's home. Grandpa's House provides transitional housing and supportive services for 15 homeless men with mental health challenges and disabilities. The men participate in case management, weekly individual and group counseling, 12-step meetings and workforce development activities, all focusing on helping them achieve self-sufficiency. 
Budget  XXXXXX
Category  Housing, General/Other Homeless Shelter
Population Served Homeless Males Military/Veterans
Program Short-Term Success  Homeless men participating in our program will be able to achieve stable housing and participate in case management, weekly counseling sessions, 12-step meetings, and workforce development activities that will help them move towards self-sufficiency. 
Program Long-Term Success  Homeless men with mental health challenges and disabilities, including veterans, will have stable housing and will be self-sufficient. 
Program Success Monitored By  GHH's housing programs track progress using case management records, house management tracking, weekly program sheets and information entered into the HMIS database. At weekly meetings with Case Managers, clients assess their progress based on milestones set in their Individual Action Plan, which is aimed at achieving self-sufficiency. Some milestones may include employment, chronic disease management, sobriety, community service activities and more. Monthly case management reports and evaluation reports are also developed and reviewed by program staff. Outcomes are measured by overall intakes, services provided, goals set and attained, graduations, and the achievement and maintenance of permanent housing. 
Examples of Program Success  [PLEASE PROVIDE]

GHH Rescued and Restored Women's Housing Program

The GHH Rescued and Restored Women's Housing Program provides emergency, transitional, safe haven, and long-term supportive housing, as well as basic needs, care coordination, case management, counseling, financial advising, workforce development, 12-step programs and individualized care for homeless women with or without very young children. Our Housing Program eliminates multiple gaps in the region’s housing programs by providing women with complex challenges, such as treatment for physical/mental major illness, use of a wheelchair, service dogs, addiction, and/or high-risk pregnancies. While participating in our Housing Program, clients may recover from cancer, undergo hospice in a safe and loving environment, receive treatment for serious health concerns, achieve sustained sobriety for the first time in their adult lives, repair relationships with supportive friends and family, improve their physical and mental health through identifying a medication and self-care regimen they can consistently maintain, and/or obtain educational goals. 

Budget  $1,422,765.00
Category  Housing, General/Other Homeless Shelter
Population Served Homeless Females Elderly and/or Disabled
Program Short-Term Success  The short-term goal of the Housing Program is to successfully transition homeless women to permanent housing with sufficient income and life skills to maintain that housing independently. Annually, we aim to transition 65% of our Housing Program participants into permanent housing within 15 months of beginning participation in our Housing Program.
Program Long-Term Success 
Ultimately, the Housing Program aims to eliminate or dramatically reduce homelessness among women in Orange County and also decrease the instances of women's return to human trafficking after rescue. Our mission guides us to work toward this goal by serving women with the most complex cases and facing the most barriers to success, including chronic homelessness, human trafficking, potentially terminal illnesses, ongoing addiction, high-risk and late-term pregnancies, recent incarceration, and mental and physical disabilities.
Program Success Monitored By 

The Program evaluates its successes by tracking service delivery and service efficacy data. We utilize the Orange County Homeless Management Information System (HMIS) database to capture information on the units of housing (“bed nights”) provided and on the number of women and children served. We also track individual units of supportive services (case management, counseling, workforce development, and financial management, among others) in participants’ Weekly Progress Sheets. To analyze service efficacy, we track participants’ graduation destination (permanent housing, temporary housing, rehabilitation, incarceration, homelessness, or unknown) and net changes in their income in HMIS.


Examples of Program Success 

An in-depth review of our program entry and exit data of the first 12 years of operating our housing program shows that 65% of our clients graduated to permanent housing within 15 months; 81% maintained or increased income; 91% improved access to healthcare and/or improved physical/mental health; and 83% reported feelings of increased safety. In 2017, we housed 333 individuals, a 26% increase from the prior year. Since our founding, we have helped over 2,000 women and young children permanently improve their life circumstances and break the cycle of poverty, incarceration, homelessness and abuse.

Healing House

The Healing House is the only housing program in Orange County offering specialized housing services for homeless women struggling with breast cancer and other severe medical needs.  In 2011, GHH dedicated a 6 bedroom home as the Healing House directed at serving women with severe physical health needs, particularly breast cancer.  Today,  the program continues to grow as the need for the services increases.  Women in this program support and encourage each other with an understanding of and empathy for what each other are going through. 

In 2013, GHH opened the Dorothy House to specialize in recuperative care, and to be a next step for women in the Healing House program.  In this way, GHH helps to lead and support its participants through a transition to health and self-reliance.
GHH has also built relationships with the hospitals and medical centers most often used by their clients, to better assist clients and to open the door for medical referrals and treatment plans.  Most recently GHH has built relationships with the County of Orange, local services and hospice agencies to offer hospice care onsite for participants who may be facing terminal illness.
Budget  $175,000.00
Category  Housing, General/Other Homeless Shelter
Population Served People/Families of People with Health Conditions Homeless Females
Program Short-Term Success 

Short Term Objective A:  After 30 days of being in the GHH program, 90% of participants will report improved personal health and increased knowledge of healthy lifestyle goals.  After entering the program many women are working to manage mental or physical illness with medical care or responsible medication while others are looking to overcome addition. For those just beginning courses of difficult treatment, improved health may be more about having a plan and a healthy outlook.

Short Term Objective B: 85% of the participating women will gain access to care for a physical or mental illness which they had difficulty obtaining without stable housing. Due to the unique women GHH serves, their needs vary greatly. Access to care may mean: life-saving treatments; access to medications for mental illness, in a controlled situation; simply accessing doctor appointments regularly and consistently; or setting healthy goals, with support, such as quitting an addiction

Program Long-Term Success 

Long Term Outcome A: All graduating participants will have met 95% of their health related goals weekly and upon graduation from the program will have reached 100% of their long term goals, or have worked with a case manager to amend them appropriately.  Graduating participants will meet their health related goals weekly and achieve long term goals through graduation from the program. 


Long Term Outcome B: 90% of participants will stabilize their health prior to completing the GHH Housing Program. This will include overcoming immediate issues and/ or managing chronic illness.Women will stabilize their health quickly and sustainably as a critical step toward their self-reliance.

Program Success Monitored By 

The most basic measurements are tracked by HMIS – the centralized database and software that is the County standard for homeless services tracking. Additionally all clients work with a case manager to develop an Individual Action Plan (IAP) which includes short and long term goals for their immediate health, graduation from the program and ultimately taking steps toward self-reliance.  This IAP is then turned into specific goals to review each week with their case manager, as well as daily targets to meet the requirements of the program.  The program sheet is also an opportunity to track successes, challenges and warm & fuzzies.  The program sheet is reviewed by the participant daily and staff weekly.  This system offers structure and program requirements, while still having flexibility to meet each woman’s unique needs.  Ultimately GHH believes its success is measured by the individual stories of the women helped by Grandma’s House services.  

Examples of Program Success 

Beth was raised by an abusive mother who separated from her father when Beth was five years old. She was verbally and physically abused, with no one to advocate for her. When she was given the chance to decide, she left her mother's house and moved in with her grandmother. She hoped this would be a better situation, but that was not the case. Her grandmother also abused her, while also neglecting her health needs. Beth was diagnosed with kidney failure and regular dialysis treatments were required for her survival. Sometimes her grandmother reluctantly took her to her treatment, while other times she neglected them all together. After years of abuse, Beth was encouraged by a close friend to get out of the situation. After legal intervention, Beth was referred to GHH. Beth says, "When I was in a very dark place, Grandma's House of Hope kept me safe." GHH was not only able to keep Beth safe away from her abusers, they were able to provide case management and counseling for Beth to heal emotionally from her experiences. Most importantly, through the Healing House Program, GHH was able to work with Beth to be sure her treatments happened regularly and that she had a support system for the physical healing she required. While at GHH, Beth's close friends in the program encouraged her to connect with her father, whom she hadn't seen in 16 years. After three short months Beth met her father who she hadn't seen since she was five years old. She spent 2 months bonding with her father, and then returned to GHH to await a kidney transplant. In February 2013 Beth received a kidney transplant at UCLA Medical Center and is recovering at Grandma's House.  GHH staff works to transport her to her many follow-up appointments, and her housemates encourage her through every step of her recovery.

*Name changed to maintain the confidentiality of GHH program participants

Nana's Kidz

Nana's Kidz was created to provide healthy meals to homeless and unstably housed children and families who rely on the school cafeteria and often go hungry during weekends and summer months when school cafeterias are closed. We bring food directly to participating children at local motels and after-school programs to avoid the embarrassment of receiving food at a public distribution site.
Additionally, GHH conducts outreach activities in the broader Orange County community, including bi-weekly visits to two local motels and four community centers, to deliver food and offer resources and support to impoverished and struggling families. We serve over 186,000 meals directly to low-income and homeless or unstably housed children and families every year.  To date, GHH has served more than 2 million meals to families in need. 
Budget  $202,866.00
Category  Food, Agriculture & Nutrition, General/Other Food Distribution
Population Served Children and Youth (0 - 19 years) At-Risk Populations Homeless
Program Short-Term Success 

DELIVERABLE A: 500 children will be served approximately 186,000 meals in one year through regular food distributions and convenient Nana’s Kidz locations.

DELIVERABLE B: 3,000 children and family members will be served hotel meals with fresh ingredients through at least 3 annual outreach events, including the Back-to-School Outreach Event, Safe Harvest Event and Holiday Outreach Event.

DELIVERABLE C: 1,200 homeless individuals living on the street and truly homeless at the Santa Ana Civic Center will be provided packages with 4-5 meals each periodically during the year.

DELIVERABLE D: 600 volunteers will participate and help by securing food donations, working food packing and distribution and helping the program.

Program Long-Term Success  Nana's Kidz is a basic needs program at its core and is focused on providing short-term solutions for families as they seek long-term success.  Therefore, the program does not focus on tracking long-term success of program participants.  Ultimately, the long-term success of the program would mean that fewer children go hungry in Orange County each night.
Program Success Monitored By 

GHH Executive Director and Grant Manager will work with program staff to evaluate the progress of each outcome through staff meetings and regular tracking and reporting.  For the Nana's Kidz program this includes food distribution records, partner records and the volunteer database.

Examples of Program Success 
GHH distributed bags to 33 children at one of our partner sites.  One of the mothers told us:
I only have $300 left," she said, "and I need to pay rent to stay this week at the motel.  My car broke down, I was told $300 to repair it. Then, I ran into an old friend, whose new husband is a mechanic. He charged me only $50 to fix my car.  Now I have $250 left.  Your food for my child will save me grocery costs, and help me pay the motel. (rent is currently $240/week). Thank you!

Hope Works! Program

The Hope Works program was developed as a workforce development program for GHH program participants.  The workforce development computer labs are now based at 6 locations convenient for participants.  The program provides computer labs for the participants to job search, prepare resumes, achieve more computer and career-preparedness skills and competencies to maintain or improve their employment status.  The Hope Works curriculum offers guidance on these activities, along with trained volunteers available to assist participants.  

In 2014, GHH opened the Hope Works Education and Enrichment Center (HWEEC) at a new, low-income housing development. The core service of the HWEEC is the after-school program which provides a safe atmosphere for tutoring, studying and other educational services. Additionally, the youth gain access to enrichment activities such as fitness, arts and music through partners.
Further, adult education, early childhood development programs, workforce development and health and wellness classes are offered. 
Budget  $196,081.00
Category  Employment, General/Other Job Training & Employment
Population Served Unemployed, Underemployed, Dislocated Children and Youth (0 - 19 years) Adults
Program Short-Term Success 
Short-term success for the Hope Works! program is focused on service delivery and maximizing the impact of the Hope Works! services:
- 200 adults and children will participate in Hope Works! programs at one of the 6 locations each year.
-  100 Youth from Kindergarten to 12th grade will receive access to after school programming including a place to study, computers and other supplies
-  60 Youth will utilize access to qualified tutors specializing in STEM related subjects to assist with their school classes. 
- 60 Youth will participate in enrichment activities that will enhance their understanding and interest in STEM related areas. 
- 50 adults will participate in adult education, parenting classes or wellness courses
Program Long-Term Success 

As with all GHH programs, the success of the Hope Works! program is measured in the success of the program participants.  The following are long-term successes for GHH participants:

- 70% of participants who are job searching will secure interviews
- 30% of participants who are job searching will attain employment
- 70% of participants who are seeking further education will apply to higher education courses. 
- 50% of participants who are seeking further education will be accepted into coursework for further degree or certification.
 - 60% of students/ parents will report improved interest in school
- 50%  of students/ parents will report improved achievement in academics or other areas of success
Program Success Monitored By 

GHH Executive Director, Hope Works Program Director and Grant Manager will work with program staff to evaluate the progress of each outcome through staff meetings and regular tracking and reporting.  For the Hope Works! program this includes Computer Lab records and participant interviews, HWEEC enrollment records and class registration records as well as partner tracking and volunteer database.

Examples of Program Success 

Tina came to Grandma’s House of Hope a month before Jane did, but they already had much in common. Both came to GHH as survivors of human trafficking, both originally from Ethiopia. They quickly became friends as the worked to heal together. 

Neither one spoke any English, yet with help from the Hope Works! program and GHH interns, they completed online courses to prepare for an in-class English course at the local community college. Neither one had any identification, documents, birth certificates, etc. Through GHH, they were able to work through legal channels to obtain all necessary documents. In fact, both obtained drivers licenses, which can be very difficult.

Hope Works! then helped Tina and Jane apply for positions and prepare for the workforce. Both now work full-time together at a well-respected local Anaheim hotel. After 9 months in the program, they have successfully graduated and moved on to their permanent supportive housing and healthy lifestyles.


** Names are changed to protect GHH participants


CEO/Executive Director Mrs. Je'net Kreitner
CEO Term Start 2004
CEO Email [email protected]
CEO Experience

Je’net Kreitner – Founder and Executive Director – founded Grandma’s House of Hope in an effort to give back to a community that helped her rebuild her life after she experienced an episode of homelessness in 1991. Je’net has been working with the homeless since 1998, beginning with a monthly Homeless Outreach at her church in Orange and volunteering with The Gleaners Jail Ministry Team. Between 1999 and 2008, she worked full-time with non-profit organizations that serve people living in poverty in Orange County. Her past experience includes Special Projects Manager at Second Harvest Food Bank, Program Manager/Associate Director of Development for Giving Children Hope and Senior Case Manager for “The Village of Hope,” OC Rescue Mission.

In 2013, Kreitner was appointed by the Mayor of Anaheim, Tom Tait, to serve on the Anaheim Housing Element Ad-Hoc Committee. In 2014, Kreitner was named Founder of the Year for the Association of Fundraising Professionals’ National Philanthropy Day, recognized as one of Orange County’s 100 Most Influential People and a Finalist for the James Irvine Leadership Award in both 2013 and 2014. Kreitner served a two year term as the Co-Chair of the Collaboration to Assist Motel Families in Anaheim and also serves as a Chaplain for Mariners Church in Irvine. Kreitner is serving her second term by appointment from Congressman Ed Royce on the Anti-Human Trafficking Congressional Advisory Committee and is involved in the Continuum of Care 10 year plan to End Homelessness in Orange County. Additionally, Kreitner has been awarded the Ruby Award by Soroptimist International from both the Brea/La Habra and Garden Grove Chapters, the Woman Making a Difference Award by Senator Lou Correa, and the Spirit of Service Award by Senator Mimi Walters.

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Mrs. Tobi Aclaro Nana's Kidz and Hope Works Program Director --


Award Awarding Organization Year
Founder of the Year Association of Fundraising Professionals 2014
Mimi's Spirit of Service - for Je'net Kreitner, Executive Director Senator Mimi Walters - California's 37th District 2014
One of OC's 100 Most Influential People OC Register 2014
Charity of Choice Award Wells Fargo - Laguna Beach 2013
Woman of the Year xx 2013
xx Soroptimist International - ___ Chapter 2013
CalOptima Safety Net Award in honor of Mary K Dewane CalOptima 2012


Affiliation Year
-- --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


GHH's partnerships are diverse and contribute to our success in multiple ways. For example, through our relationship with Anaheim Supportive Housing and Second Harvest Food back, GHH operates the HWEEC community and youth center and provides food food support at a subsidized housing facility for "very low income" families and to homeless and unstably housed children throughout North and Central Orange County. Through partnership with IAS Counseling Services, we provide all women in our Housing Program weekly group and individual counseling. To identify the women most in need of our Housing Program services, we partner closely with homeless outreach workers in our community, which include police departments' Homeless Liaison Officers, the County Health Care Agency's homeless outreach teams, the Public Defender's Office, the Orange County Human Trafficking Task Force, and several street outreach nonprofits and faith groups. Our participation in and collaboration with the Continuum of Care and all of its member housing programs allow us to stay abreast of changes in the field of housing and to continue identifying the populations that have the highest need for housing support in our community but who are deemed ineligible by other programs.

Staff Information

Number of Full Time Staff 7
Number of Part Time Staff 11
Number of Volunteers 4,300
Number of Contract Staff 0
Staff Retention Rate % --
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 2
Caucasian: 5
Hispanic/Latino: 5
Native American/American Indian: 0
Other: --
Other (if specified): 1 (East Indian and Middle Eastern)
Gender Female: 15
Male: 1
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan Yes
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Bi-Annually

Government Licenses


CEO Comments

It takes a unique individual to work with the populations served by GHH.  We work with the hardest of hard cases, which is extremely rewarding.  However, it also means all my staff hear tough stories all week from people who have hit their rock bottom usually through no fault of their own, with no one else to turn to, and if we say no to them - which we sometimes must - it is truly the end of the road.  Their dedication to listening and helping and finding resources to say YES as often as possible, speaks to the incredible integrity of our staff and board.
It should also be noted that in 2014 GHH began the process to becoming a California Volunteer Service Enterprise to maximize its volunteer force and to leverage skilled volunteers to enhance GHH programs. 

Foundation Comments



Board Chair Ms. Stacey Schneider
Board Chair Company Affiliation Capital Group
Board Chair Term June 2015 - June 2017
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Ms. Betty Ashley Wells Fargo Voting
Ms. Stacey Carr-Susor Capital Group Co. Voting
Mrs Je'net Kreitner Grandma's House of Hope Voting
Ms. Michele Marasca U-PIC Insurance Services Voting
Ms. Michelle McCue PIMCO --
Ms. Debbie Moreno City of Anaheim --
Mr. Bob Murphy Retired - Former CEO of American Family Housing Voting
Ms. Stephanie Richards GHH Graduate Voting
Ms. Stacey Schneider Capital Group Co. Voting
Ms. Lori Shaw Community Volunteer --

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 9
Hispanic/Latino: 1
Native American/American Indian: 0
Other: --
Other (if specified): --
Gender Female: 9
Male: 1
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 2
Board Meeting Attendance % --
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Board Orientation Yes

CEO Comments


Foundation Comments


Standing Committees

  • Executive
  • Finance


Revenue vs. Expense ($000s)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Expense Breakdown 2013 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2015 2014 2013
Total Revenue $1,924,289 $1,395,749 $1,084,243
Total Expenses $1,881,690 $1,504,502 $928,396

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2015 2014 2013
Foundation and
Corporation Contributions
$1,504,973 $738,129 $464,031
Government Contributions $0 $299,311 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- $299,311 --
Individual Contributions -- $88,220 $111,200
Indirect Public Support -- $0 --
Earned Revenue $416,228 $348,858 $193,231
Investment Income, Net of Losses -- $0 --
Membership Dues -- $0 --
Special Events -- $9,451 $10,719
Revenue In-Kind -- $570,858 $305,062
Other $3,088 $-9,451 --

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2015 2014 2013
Program Expense -- $1,347,218 $822,910
Administration Expense $1,881,690 $115,427 $76,654
Fundraising Expense -- $41,857 $28,832
Payments to Affiliates -- $0 --
Total Revenue/Total Expenses 1.02 0.93 1.17
Program Expense/Total Expenses 0% 90% 89%
Fundraising Expense/Contributed Revenue 0% 4% 5%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2015 2014 2013
Total Assets $230,790 $193,693 $275,165
Current Assets -- $130,725 $227,690
Long-Term Liabilities -- $31,727 --
Current Liabilities $32,894 $6,670 $11,116
Total Net Assets $197,896 $155,296 $264,049

Short Term Solvency

Fiscal Year 2015 2014 2013
Current Ratio: Current Assets/Current Liabilities 0.00 19.60 20.48

Long Term Solvency

Fiscal Year 2015 2014 2013
Long-term Liabilities/Total Assets 0% 16% 0%
Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? Yes

CEO Comments

I want to highlight that only 11% of expenses are for operating or fundraising.  We have worked hard for this, and are proud to maintain a level of service so that 89 cents of every dollar go directly to programs.

Foundation Comments

Summary financial data is per the audited financial statements and consultation with the organization. 


Other Documents

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