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Families Forward

 8 Thomas
 Irvine, CA 92618
[P] (949) 552-2727
[F] (949) 552-2731
www.families-forward.org
[email protected]
Tyler Choi
FOUNDED: 1984
INCORPORATED: 1984
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names Irvine Temporary Housing (1984)
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 33-0086043 00000

Summary


Mission StatementMORE »

Families Forward exists to help families in need achieve and maintain self-sufficiency through housing, food, counseling, education, and other support services.

Since 1984, our guiding principle has been to link support with accountability by providing comprehensive tools and resources to families in crisis as they regain stability. Last year, Families Forward served over 11,500 children and adults through our housing program and homeless prevention services. Volunteers and in-kind donations of food and household items are an integral part of our service delivery. Volunteers ‘staff’ our food pantry, front desk, and phone referral services. Funding is provided by individuals, families, corporations, foundations and government agencies. The goal of Families Forward is to help homeless families, or families at risk of homelessness, with a 'hand up', allowing them to reach self-sufficiency.

Working with and through the community, Families Forward provides safety-net services to families in crisis, assisting them as they work towards stability for their children.

Mission Statement

Families Forward exists to help families in need achieve and maintain self-sufficiency through housing, food, counseling, education, and other support services.

Since 1984, our guiding principle has been to link support with accountability by providing comprehensive tools and resources to families in crisis as they regain stability. Last year, Families Forward served over 11,500 children and adults through our housing program and homeless prevention services. Volunteers and in-kind donations of food and household items are an integral part of our service delivery. Volunteers ‘staff’ our food pantry, front desk, and phone referral services. Funding is provided by individuals, families, corporations, foundations and government agencies. The goal of Families Forward is to help homeless families, or families at risk of homelessness, with a 'hand up', allowing them to reach self-sufficiency.

Working with and through the community, Families Forward provides safety-net services to families in crisis, assisting them as they work towards stability for their children.

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $4,383,771.00
Projected Revenue $5,336,793.00

ProgramsMORE »

  • Housing Program
  • Homeless Prevention Services

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview


Mission Statement

Families Forward exists to help families in need achieve and maintain self-sufficiency through housing, food, counseling, education, and other support services.

Since 1984, our guiding principle has been to link support with accountability by providing comprehensive tools and resources to families in crisis as they regain stability. Last year, Families Forward served over 11,500 children and adults through our housing program and homeless prevention services. Volunteers and in-kind donations of food and household items are an integral part of our service delivery. Volunteers ‘staff’ our food pantry, front desk, and phone referral services. Funding is provided by individuals, families, corporations, foundations and government agencies. The goal of Families Forward is to help homeless families, or families at risk of homelessness, with a 'hand up', allowing them to reach self-sufficiency.

Working with and through the community, Families Forward provides safety-net services to families in crisis, assisting them as they work towards stability for their children.

Background Statement

Families Forward was founded in 1984 as a grass-roots agency supported by the community, to help local families in crisis regain financial stability and self- sufficiency. Beginning with five rented apartments in Irvine, Families Forward has grown in response to community need. Families Forward provides a full range of housing solutions for families including emergency motel stays, brief interim housing support, rapid re-housing assistance, and affordable housing opportunities. All of these options make Families Forward’s programs customizable and nimble, allowing for the best possible solution for each individual family.

Families Forward also provides an array of comprehensive services from its Program Center, including a food pantry which serves more than 6,000 individuals annually, a Community Counseling program, career coaching, life-skills education and support for low-income children and adults returning to school and during the holidays.

We are proud that Families Forward has earned Charity Navigator's top 4-star ratings for the past eight years, placing us in the top 2% of rated charities nationwide. Thanks to Families Forward's exemplary management of resources, an extensive volunteer corps and thousands of food and product donations, 90% of financial contributions directly fund programs and services to our clients.

Families Forward provides homeless families or families at risk of homelessness with tools and education to maintain self-sufficiency. The primary goal is to move families in crisis to stability. The core services are housing, counseling, career coaching and food.  

During our current fiscal year, Families Forward intends to serve 230 families in our Housing Program. In addition, approximately 6,500 unduplicated individuals will receive food and 75 individuals will participate in our Career Program. The Community Counseling Program will serve 400 individuals through individual, group and family counseling. Additional holiday and "Back to School" programs serve 2,800 children and their families.
 
It is our belief that by linking support with accountability, we can help families help themselves and bridge them to self-sufficiency. Last year, more than 96% of Families Forward’s housing program families achieved self-sufficiency.

Impact Statement

Families Forward is very grateful to receive such incredible support from community volunteers, in-kind contributions and donors to assist local families in need. Their support for our work made it possible to serve over 11,800 children and adults. The following is an overview of Families Forward's impact in our last fiscal year:
  • 236 Homeless Families (864 parents and their children) achieved safety and stability through their participation in Families Forward’s Housing Programs
  • 79 individuals received career services through one-on-one coaching
  • 471 individuals participated in counseling sessions to build confidence and self-sufficiency
  • 6,530 individuals were served through our on-site food pantry
  • 1,700 children received backpacks filled with school supplies and clothing prior to the start of the school year
  • Over 2,000 dedicated community volunteers provided more than 20,000 hours of service
In the next year, Families Forward plans to significantly increase the number of families we can serve in our Housing Program. The main factor driving this growth is a focus on increasing the available inventory of housing choices for families we serve. Families Forward has significantly increased the number of partnerships with apartment communities and individual landlords to identify and place families in rental units across Orange County through a rapid re-housing approach. In addition, Families Forward is active in Orange County to increase the pool of affordable housing units available through purchasing new units, re-purposing existing units and building long-term partnerships with affordable housing providers. This is critical to the ultimate goal of reducing the number of homeless children in Orange County.

Needs Statement

Program Funding Needs include the following:
  • Family Emergency Aid: $400 gifts (average for each family). Case Managers frequently identify situations where a small amount of money can make a big difference for families for special, urgent needs including: tuition for certifications, medical emergencies, car repairs, etc.
  • Technology Assistance: $500 to $1,000 gifts provide funds to purchase computers, software, etc. for Families Forward career services as well as for families’ educational needs.
  • Rental Assistance: ($3,500 average per family). Occasionally, families need rental assistance to prevent them from becoming homeless. Case Managers determine need and qualification to ensure this assistance is a hand-up not a hand-out.
  • Child care assistance: Approximately $60,000 for total program (funding source was eliminated). When a parent cannot afford childcare, they cannot work. This subsidy for families in our housing program eliminates one of the biggest barriers to self-sufficiency and independence.
  • Housing Program: $15,000 a year/family is the cost of supporting homeless families in the Families Forward Housing Program. Working with partnering apartment communities, Families Forward case manages and provides services to qualified families as they regain self-sufficiency.

CEO Statement

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Board Chair Statement

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Other Ways to Donate/Volunteer

Families Forward accepts credit card donations online at www.families-forward.org and check donations sent to our Program Center (Address: 8 Thomas, Irvine, CA 92618). We greatly appreciate a wide variety of in-kind donations including food items, household items, school supplies, holiday gifts and professional services. If you would like to donate new or gently used items or volunteer your time, please call us at (949) 552-2727 to learn more about our current needs. Families Forward's ability to assist over 9,000 individuals with safety-net services is highly dependent on more than 2,000 volunteers annually contributing more than 20,000 hours of their time and about $1 million worth of in-kind donation. Families Forward has many volunteer opportunities to choose from that include weekly assignments, scheduled project opportunities and holiday program support. Visit our website at www.families-forward.org to submit a volunteer interest form and a staff member will contact you to match your interests.

Geographic Area Served

Central Orange County
West Orange County
South Orange County
North Orange County
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Organization Categories

  1. Housing, Shelter - Housing Support
  2. Human Services - Family Services
  3. Housing, Shelter - Housing Search Assistance

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Programs


Housing Program

The Housing Program is a decentralized, service-enriched program that supports families to become stable and self-sufficient. Homeless families are placed into a partner rental unit or one of our owned units in Orange County. Situating families separately ensures client confidentiality, helping them connect with their neighborhood and integrate into the community. Effort is made to place families in their preferred communities and school districts so that children’s lives are disrupted as little as possible. Families budget and pay a portion of their income towards rent as a way to establish fiscal responsibility.
 
After addressing the immediate need of housing, families work with Case Managers to create individualized plans to help them meet their goals and address specific needs. Through a comprehensive array of services such as counseling, food, life-skills education and career coaching, families gain tools to make permanent changes so that future incidences of homelessness can be prevented.
Budget  $2,051,508
Category  Housing, General/Other Housing Support
Population Served Homeless Families
Program Short-Term Success  The goals for the overall Housing Program outcomes are:
  • Annually, serve approximately 200 homeless Orange County families with minor age children in our Housing Program
  • 85% of families will secure and maintain stable housing one year after graduation
  • 75% of parents will increase their annual income to maintain stability for their children
Program Long-Term Success  The ultimate goal for families who participate in the Families Forward Housing Program is that they remain independently, stably housed in the future and have the skills and tools they need to maintain self-sufficiency and stability for their family. Families Forward contacts families 12 months after graduating from our program to collect information on the housing stability for these families. Many families also stay in touch with their case managers beyond that time-frame which provides more data for evaluation.
Program Success Monitored By  Assessments are administered at the participant’s entry into and exit from the Housing Program to determine the impact. Case Managers track participants’ progress through frequent email and telephone contacts, as well as monthly case management sessions. The Housing Resource Specialist maintains contact with partnering apartment communities to ensure that the relationship between the tenants and the property managers remains constructive. Families Forward provides follow-up case management services to ensure they have stable housing, are maintaining or increasing income, and are progressing toward self-sufficiency. All program services and progress is captured and analyzed in a client services database.
Examples of Program Success  For our fiscal year 2016-17, 97% of families who graduated from our Housing Program remained stably housed 12 months after graduating. In addition, the families who have entered our program throughout the year are tracking well toward our short-term Family Plan goals of increasing annual income to increase stability.

Client story: A woman and her three-year-old were living in her car for almost three months. She had fled a very abusive relationship and had nowhere to go. She obtained a job as a receptionist at a private medical office and learned about Families Forward's Housing Program through a friend. She moved into her new place the day before Thanksgiving and spent a beautiful weekend with her son. “Mommy… I’m so glad that we can spend our nights together from now on…,” her son stated. She and her son now have an opportunity to settle in financially and start the process to become self-sufficient.

Homeless Prevention Services

With the rising cost of housing and wages not keeping pace, Families Forward has continued to see high demand for assistance from families throughout the county. Since 1984, our Homeless Prevention programs have provided comprehensive support to low-income families who are at-risk of becoming, or are, homeless and assist them in achieving stability. Through Families Forward’s various safety-net services, at-risk families are given access to assistance such as our on-site food pantry, counseling, career coaching, and life skills education. Through the support of our dedicated and trained volunteers, Families Forward also provides individualized phone referrals to families seeking assistance if their needs cannot be met through Families Forward.
Budget  $1,900,000.00
Category  Human Services, General/Other Services for the Homeless
Population Served Homeless At-Risk Populations Families
Program Short-Term Success  When families in need seek assistance through Families Forward, our staff and volunteers work diligently to help them. Families leave feeling more positive because they have either received individualized help or have received a meaningful referral to another program.
Program Long-Term Success  The goal of this program is to provide food, counseling, career development training, special programs (Back to School, Thanksgiving, Adopt-a-Family at the holidays) and other safety-net resources to families and individuals who are in danger of becoming homeless. The goal for this program is to be a resource for people and other organizations (schools, churches, groups) so that immediate needs are met while families try to manage a crisis. The long-term success of this program is that Families Forward continues to secure sufficient resources to help local families and individuals in need.
Program Success Monitored By 

Families Forward’s success is directly related to our ability (through, and with the community) to serve people in need. Data on each service provided is collected and entered into a database to track program breadth and reach. In addition, this data helps to ensure that our limited resources are allocated fairly and to protect against program abuses.

Examples of Program Success  For our fiscal year 2016-17, Families Forward served more than 6,750 individuals through our Food Pantry, 170 individuals through our career coaching services, 350 individuals from our community counseling sessions, 1,500 school children with new backpacks and school supplies, and 2,400 individuals with holiday meals and gifts.

“A few years ago, my husband left us with no support. I was too humiliated to seek help from Families Forward, but when I finally did I was so glad! They provided food when we didn't have it and a joyful Christmas for my children when I had NOTHING to give them. I am most grateful for the career education I received - I remember crying after, feeling like I had value as I continued to learn. Without the techniques taught to me, I would never have had articulate responses to common interview questions. I am so grateful to them for the support they gave to me and my children during a very difficult time, one which my children and I are beginning to climb out of.”

Management


CEO/Executive Director Mrs. Margie Wakeham
CEO Term Start 1992
CEO Email [email protected]
CEO Experience

Margie Wakeham has served as CEO since 1992. Under her leadership, Families Forward has grown from a 2-person operation to the present staff of 50 full and part-time positions, serving over 11,800 homeless or low-income individuals annually. Ms. Wakeham has been a champion for homeless services providers and a leader in developing collaborative partnerships throughout Orange County with the ultimate goal of eliminating family homelessness. She was a founding Board Member of O.C. Partnership, a member of the 10 Year Plan Committee to End Homelessness, an Executive Coach with Fieldstone Foundation and was appointed to the Commission to End Homelessness. Margie has been active in the community for over 30 years, including an elected position on the Irvine Unified School District Board of Education for 17 years. Margie has been active in government and charitable efforts throughout the county, with an emphasis on building strong families.

Former CEOs and Terms

Name Start End
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Senior Staff

Name Title Experience/Biography
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Awards

Award Awarding Organization Year
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Affiliations

Affiliation Year
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External Assessments and Accreditations

External Assessment or Accreditation Year
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Collaborations

Orange County United Way, Family Solutions Collaborative, Strong Families, Strong Children Collaborative, Human Options, HomeAid OC, Mercy House, Women Helping Women, Orange County One Stop, Irvine Unified School District, OC Partnership, Healthy Smiles for Kids of Orange County, California State University, Fullerton, Irvine Family Resource Center, WIC, Fullerton Interfaith, Irvine Valley College

Staff Information

Number of Full Time Staff 39
Number of Part Time Staff 7
Number of Volunteers 2,000
Number of Contract Staff 0
Staff Retention Rate % 85%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 5
Caucasian: 21
Hispanic/Latino: 20
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 40
Male: 6
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan Yes
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses

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CEO Comments

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Foundation Comments

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Governance


Board Chair Gary Cohn
Board Chair Company Affiliation Marx|Okubo Associates, Inc.
Board Chair Term Oct 2017 - Sept 2019
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Sandy Avzaradel Community Leader Voting
Sherry Benjamins S. Benjamins & Co. Voting
Kfir Ben-Zvi PIMCO Voting
Dr. Jim Berman Internal Medicine Voting
Rhonda Bolton Community Leader Voting
Gary Cohn Marx|Okubo Voting
Bradley Comp Ayco, A Goldman Sachs Company Voting
Deborah Coombs AvalonBay Communities Voting
Robert Davis HNTB Corporation Voting
Meg English Community Leader Voting
Mark Engstrom Deloitte & Touche LLP Voting
Bassam Fawaz Qualidas Solutions Voting
Mark Harryman Unire Real Estate Group Voting
Mark Henigan Irvine Company Voting
Khairulnissa Hotaki U.S. Bank Voting
Shige Itoah Rutan & Tucker, LLP Voting
Michael Kaufman Community Leader Voting
Susan McClintic Early Childhood Educator Voting
Jon Radus Fullerton Police Department Voting
Alex Razo Wells Fargo Voting
Peter Reynolds Community Leader Voting
Trish Scarborough Community Leader Voting
Dr. David Snow Distinguished Professor, University of California, Irvine Voting
Debbie Thomsen Community Volunteer Voting
Lorri Torres Parcel Pending Voting
Ryan Warne-McGaw Good Shepherd Lutheran Church Voting
Diana Wong The Capital Group Voting

Constituent Board Members

Name Company Affiliations Status
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Youth Board Members

Name Company Affiliations Status
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Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 3
Caucasian: 21
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 0
Other (if specified): 1 (Biracial)
Gender Female: 11
Male: 16
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 80%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Board Orientation Yes

CEO Comments

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Foundation Comments

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Standing Committees

  • Audit
  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Human Resources / Personnel and Finance and Marketing and Nominating and By-laws
  • Program / Program Planning
  • Strategic Planning / Strategic Direction

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $5,132,857 $5,160,266 $4,015,084
Total Expenses $4,520,678 $4,270,707 $3,841,425

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$1,811,286 $1,869,933 $2,718,894
Government Contributions $1,699,789 $1,071,604 $619,857
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $1,699,789 $1,071,604 $619,857
Individual Contributions -- -- --
Indirect Public Support $105,000 $144,086 $197,500
Earned Revenue $175,254 $135,723 $42,232
Investment Income, Net of Losses $26,169 $24,667 $17,363
Membership Dues -- -- $0
Special Events $489,162 $483,348 $401,738
Revenue In-Kind $826,197 $1,100,012 $1,198,331
Other -- $330,893 $63,242

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2017 2016 2015
Program Expense $4,014,448 $3,823,933 $3,408,270
Administration Expense $250,419 $215,398 $184,266
Fundraising Expense $255,811 $231,376 $248,889
Payments to Affiliates -- -- $0
Total Revenue/Total Expenses 1.14 1.21 1.05
Program Expense/Total Expenses 89% 90% 89%
Fundraising Expense/Contributed Revenue 6% 6% 6%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2017 2016 2015
Total Assets $11,326,049 $10,565,031 $9,570,599
Current Assets $1,810,697 $1,871,903 $1,021,023
Long-Term Liabilities $36,161 $47,140 $37,447
Current Liabilities $412,754 $354,180 $315,338
Total Net Assets $10,877,134 $10,163,711 $9,217,814

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 4.39 5.29 3.24

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 0% 0% 0%
Endowment Value $51,094.00
Spending Policy Percentage
Percentage(If selected) 5%
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments

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Foundation Comments

Summary financial data is per the audited financial statements and Form 990s and consultation with the organization. Foundation/corporate and individual contributions are shown together under Foundations and Corporation Contributions.