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People for Irvine Community Health dba 2-1-1 Orange County

 1505 E. 17th Street, Suite 108
 Santa Ana, CA 92705
[P] (714) 288-4007
[F] (714) 258-7852
www.211oc.org
[email protected]
Felice Shiroma
FOUNDED: 1984
INCORPORATED: 1984
 Printable 1 Page Summary
 Printable Profile
Organization DBA 2-1-1 Orange County
Former Names Info Link Orange County (1984)
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 33-0063532 00000

Summary


Mission StatementMORE »

The mission of 2-1-1 Orange County (211OC) is to connect Orange County's residents with the health and human service resources they need. We connect, collaborate, and inform across stakeholders to empower our community. As a backbone organization for OC health and human services, 211OC focuses on identifying critical needs in our county, bringing resources together to meet those needs, and advocating for systemic change to meet these challenges. We are a leading convener of service providers across the region, a main stakeholder in countywide collaborations, and an advocate for a more efficient regional data collection system and infrastructure.

Mission Statement

The mission of 2-1-1 Orange County (211OC) is to connect Orange County's residents with the health and human service resources they need. We connect, collaborate, and inform across stakeholders to empower our community. As a backbone organization for OC health and human services, 211OC focuses on identifying critical needs in our county, bringing resources together to meet those needs, and advocating for systemic change to meet these challenges. We are a leading convener of service providers across the region, a main stakeholder in countywide collaborations, and an advocate for a more efficient regional data collection system and infrastructure.

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $3,907,618.00
Projected Revenue $3,954,807.00

ProgramsMORE »

  • Connect Initiative
  • Inform Initiative

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview


Mission Statement

The mission of 2-1-1 Orange County (211OC) is to connect Orange County's residents with the health and human service resources they need. We connect, collaborate, and inform across stakeholders to empower our community. As a backbone organization for OC health and human services, 211OC focuses on identifying critical needs in our county, bringing resources together to meet those needs, and advocating for systemic change to meet these challenges. We are a leading convener of service providers across the region, a main stakeholder in countywide collaborations, and an advocate for a more efficient regional data collection system and infrastructure.

Background Statement

Since 1984,  2-1-1 Orange County has connected residents in need to critical social services in Orange County such as housing, job placement, food and health insurance. In 2005, 211OC received the three-digit 2-1-1 dialing code license from the California Public Utilities Commission, and began working under the name 2-1-1 Orange County. In 2013, 211OC merged with OC Partnership (OCP), a local nonprofit organization that was formed in 1998 to support the county's homeless service providers. Together with hundreds of agencies and stakeholders, OCP helped facilitate the Orange County Continuum of Care - the continuum of providers who work to remove barriers that prevent OC residents from maintaining stable housing. OCP was also the HUD designated Homeless Management Information System data program lead for Orange County. The merger of 211OC and OCP created a comprehensive information and referral system for regional health and human service organizations in Orange County.
We connect, collaborate and inform through the following programs:
  • Information & Referral (2-1-1), an easy-to-use system which bolsters  countywide provider coordination,
  • Collaborate on the biannual PIT (Point In Time) homeless count, 
  • Partner with the County as a communications and information partner on disaster preparedness,
  • Advocate for policy and program changes in the region, 
  • Collect, analyze and report data regarding health and human services in OC, 
  • Communicate regional and national policies to providers, and 
  • Provide technical assistance and training.

Impact Statement

Each year, 211OC's Information & Referral Helpline responds to over 70,000 calls plus over 150,000 website searches for a total of over 200,000 contacts. The top 5 caller needs are shelter, food, utilities assistance, mental health and legal assistance. Our up-to-date comprehensive database contains over 2000 programs from OC nonprofits and government agencies. We have programs focused on enrolling people in CalFresh, and domestic violence and veterans initiatives. 211OC is the administrator for the Homeless Information System database, a HUD requirement and an important tool in addressing homelessness. With the data from our Helpline and HMIS, we have one of the largest health and human service databases in OC which enables us to identify trends and gaps in services which can help shape the critical decision-making regarding the allocation of precious resources.

Needs Statement

Our funding priorities include:
  • 360 Connection - expand our Information & Referral services to ensure clients are connected with an agency and have their needs met (new software, additional staff and training)
  • 211RIDE - a website designed to facilitate transportation through Orange County, will help users plan a trip utilizing fixed routes, on demand transportation, paratransit, etc. (create app, marketing, public awareness campaign)
  • Create a Disaster Volunteer Corps to answer phones and provide information in an emergency (volunteer recruitment, training, laptops, headsets, hot spots)

CEO Statement

With over 3,000,000 residents, Orange County has the same challenges and issues as other large and diverse metropolises. As a long-time service provider in Orange County, 211OC has witnessed an increasing need for social services in our community, and the need for services is increasing in cities once considered less likely to rely on 2-1-1 OC. While these challenges exist, 211OC views challenges as opportunities. The organization is leveraging its strengths as a collaborative backbone organization and data/information hub, with the goal of providing comprehensive service and help to those in need.

Board Chair Statement

2-1-1 Orange County is a well-known agency in the county among the non-profits, who we support through referrals. One of our biggest challenges is becoming well-known by individuals in the community. Our goal is to service at least 8% of the county population. While our call volume has increased dramatically we are still only supporting about 3 - 4% of the population. Getting consistent funding from both public and private funding sources has also been an extreme challenge for the board. Additionally, maintaining a board of at least 15 has also been a challenge. But our board members are committed and passionate about our mission. As the current Chairman of the Board, I'm trying to share my original passion with as many people as possible. We find the ability to simplify getting people connected to much needed social services an amazing service that 211OC provides. Our 211OC team is staffed with talented people working directly with individuals and families seeking assistance or collaborating with partners to create system-wide solutions. I'm very proud to be a part of this very important service to our residents.

Other Ways to Donate/Volunteer

Donate Today! A gift of time or money from you will help us connect families to shelter, food, water, and basic human needs. Click here: https://www.211oc.org/get-involved/donate.html Get Involved . . . Volunteer! Why Volunteer at 2-1-1 Orange County? With busy lives, we know it can be hard to find time to volunteer. However, the benefits of volunteering are enormous to you, your family, and your community. We offer you the opportunity to reach out to the community, learn new skills and even advance your career. It’s been proven, volunteering can also help protect your mental and physical health. Come explore the opportunities we offer and learn if we can be your new home for your volunteer service. Reward Yourself & Those Around You: At 2-1-1 Orange County, we welcome the help we receive from volunteers. There are a number of ways you can help. • Cal Fresh Materials Translator: Translate Cal Fresh Materials into Farsi, Korean or Japanese. • Communication Assistant: Help to increase awareness of 2-1-1 Orange County through Social Media and developmental support of marketing materials. • Digital Advocate: Increase awareness and generate revenue for 2-1-1 Orange County online without actually donating – anytime, anywhere. • Outreach Ambassador: Promote and help build awareness about 2-1-1 OC in a variety of ways including attending community events and distributing our marketing materials. • Outreach Ambassador II: Assist with assembly of marketing of survival kits that will be distributed to those in need.

Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
Central Orange County
South Orange County
West Orange County
North Orange County
Orange County, CA, United States

Organization Categories

  1. Human Services - Human Services
  2. Public & Societal Benefit - Military/Veterans' Organizations
  3. Public Safety, Disaster Preparedness and Relief - Disaster Preparedness and Relief Service

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Programs


Connect Initiative

211OC Information and Referrals (I&R) provides any OC resident with referrals to health and human services. 2-1-1 is a simple, easily remembered telephone number set aside by the Federal Communications Commission for the public’s use in accessing community services. 211OC’s trained, multi-lingual I&R Specialists offer needed information and referrals to services 24/7. We also offer an online database search to expand the ways our clients can reach important resources. During each call, I&R Specialists search through our database of over 1,100 agencies offering 2,500 different programs across the county to find community services that match the person’s needs, screen for eligibility, and provide them with the most relevant information possible. 

211OC is the administrator for the county's HMIS (Homeless Management Information System) database, a HUD mandated requirement and an important tool in addressing homelessness in Orange County. It utilizes a standardized and uniform assessment process to help identify and connect homeless residents with available services, and also serves the Continuum of Care providers that make up the web of available homeless services in Orange County. Having a coordinated process allows the system to gain more insight into the specific needs or Orange County individuals and families and avoid duplication of efforts and services.

Budget  $3,000,000.00
Category  Human Services, General/Other Human Services, General/Other
Population Served General/Unspecified
Program Short-Term Success 

Over 100,000 contacts (calls, website searches, texts, emails) and providing over 125,000 referrals for clients to needed resources. Comprehensive homeless information database which is instrumental in placing chronically homeless into shelter. 

Program Long-Term Success 

211OC is focused on increasing our awareness and visibility to reach more people in the county who need community resources - whether by phone, email, or in-person. We currently answer over 70,000 calls and host over 100,000 website searches and believe this under-represents the number of people who could benefit from the resources in our database. 

Program Success Monitored By 
We have 5 years of I&R data that is an excellent documentation of trends in health and human service needs in OC. This information is provided to government and city agencies, posted on our website and helps to shape policy and the proper allocation of resources. 
HMIS is an important tool in addressing homelessness in OC. It is used to place people in shelter as spots become available.  
Examples of Program Success  --

Inform Initiative

As the region’s primary source for collecting, analyzing and reporting data regarding health and human services in OC, we maintain regional data repositories, perform HUD reporting for the County, conduct performance metrics and analysis on needs and service trends, communicate regional and national policies to providers, and provide technical assistance and training. Examples of reports we produce are: Homeless System and Program Performance Analysis and the Point-in-Time Count & Survey Report. 
Budget  $533,805.00
Category  Civil Rights, Social Action & Advocacy, General/Other Civil Rights, Social Action & Advocacy, General/Other
Population Served General/Unspecified
Program Short-Term Success  In the short term, 2-1-1 Orange County seeks to implement the Homeless System and Program Analysis to map the overall efficacy and success of the homeless system of care and agencies and their programs and compile a report to share with the community.
Program Long-Term Success  Our Inform Initiative seeks to empower partners and stakeholders with information about the highest needs in the Orange County community, especially those that are unmet, national policies to providers to create a responsible system for allocating resources and fostering stronger collaborative efforts to create system-wide changes like ending homelessness.
 
Program Success Monitored By  We amass a large amount of data on our callers demographics, needs, and more that we report to the community and through the Point in Time Count and Survey we report on the homeless population. In addition, the Homeless System and Program Performance Analysis measures a variety of factors like entry, length of stay, exits to permanent housing, and cost per permanent housing exit. 
Examples of Program Success  --

Management


CEO/Executive Director Karen Williams
CEO Term Start Aug 2013
CEO Email [email protected]
CEO Experience Karen Williams brings over 26 years of management experience in the field of data and information, telecommunications, and database marketing, as well as extensive experience in running outreach programs. During her recent tenure at Orange County Partnership (OCP), Williams provided vision and leadership to the organization to achieve its mission, working with public and private agencies to pull together an effective, collaborative regional system of response to homelessness in Orange County.  

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Amy Arambulo Director, Information & Referral --
Erin DeRycke Director, CoCData & Operations --
Kristin Jefferson Senior Manager, Collaborative Engagement --
Donna Mace Director, Integrated Insights --
Felice Shiroma Director, Advancement 25 years of management experience in the private and nonprofit sector
Mark Tillotson Chief Financial Officer --

Awards

Award Awarding Organization Year
Commendation 211OC partnership with OC Veteran's Advisory Council and SoCalGas County of Orange Board of Supervisors 2015
Certificate of membership AIRS 2013
Certificate of Appreciation Santa Ana Unified School District Transition Programs 2012
Certificate of Recognition Gold Honor Preceptor UC Irvine Program in Public Health 2012
Certificate of Recognition First 5 Service Corps 2011
Certificate of Recognition--Winter Storm Community Rehabilitation Response California State Senate 2011
Nonprofit of the Year ThirdSectorCompany 2011
AmeriCorps Partner AmeriCorps 2007
Certificate of Recognition CA Legislature Assembly 2007
Resolution CA Legislature Assembly 2005
Distinguished Service Award PICH 1988
Notable Support Award PICH 1988

Affiliations

Affiliation Year
Alliance for Information and Referral Systems 2005

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

To build collective impact County-wide, 211OC seeks to foster relationships and build a resource network with different collaborations, including, but not limited to: Covered OC Collaborative, Collaborating Organizations Active in Disaster (COAD  OC), Veterans Collaborative, the Financial Stability Alliance, the Health and Domestic Violence Taskforce, Help Me Grow and other groups.

Staff Information

Number of Full Time Staff 35
Number of Part Time Staff 1
Number of Volunteers 10
Number of Contract Staff 1
Staff Retention Rate % 70%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 3
Caucasian: 20
Hispanic/Latino: 12
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 32
Male: 6
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan Yes
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses

--

CEO Comments

--

Foundation Comments

--

Governance


Board Chair Allan Roeder
Board Chair Company Affiliation Retired, Former City Manager of Costa Mesa & Former Member Commission to End Homelessness
Board Chair Term Aug 2014 - June 2019
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term Jan - Dec

Board Members

Name Company Affiliations Status
M. Mahboob Akhter Ascend Tools, Inc. Voting
Johnny Akins Volunteers of America - LA Voting
Karen Aspinall PIMCO Voting
Veronica Gray Nossaman LLP Voting
Lesley Hanrahan Retired, V.P. – Capital Group Companies Voting
Mike Horan Retired NFL Rams Super Bowl Punter Voting
Michelle Jordan Jordan LLC, Strategic Communications Voting
Irene Kinoshita Retired, Founder - Ascolta Voting
Oladele Ogunseitan University of California, Irvine Voting
Allan Roeder Retired, Former City Manager of Costa Mesa & Former Member Commission to End Homelessness Voting
Steven Vogeding Retired, Former Vice President & CFO - Boeing Capital Voting
Karen Williams 2-1-1 Orange County Voting
Faisal Zubairi Dorsey & Whitney LLP Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
Don Barnes Orange County Sheriff's Department --
Tod Burnett President, Saddleback College NonVoting
Tricia Esser KTGY Architecture & Planning --
Shelley Hoss President, OC Community Foundation NonVoting
Sandra Hutchens Sheriff-Coroner, OC Sheriff-Coroner Department NonVoting
Reza Karkia CEO, AIHER Business Strategy & Marketing Group NonVoting
Kate Klimow University of California, Irvine --
Howard Ko Allergan, Inc. --
Goran Matijasevic ED, Chief Executive Roundtable, University of California Irvine NonVoting
Safi Qureshey Chairman, Quartics, Inc. NonVoting
Mike Ruane Chief, Strategy and Public Affairs NonVoting
Paul Sanford General Manager, Wyndham Orange County NonVoting
Mike Schroader OC Fire Authority --
Dr. Wallace Walrod OC Business Council --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 3
Caucasian: 11
Hispanic/Latino: 0
Native American/American Indian: 0
Other: --
Other (if specified): 3
Gender Female: 9
Male: 9
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 6
Board Meeting Attendance % 97%
Written Board Selection Criteria --
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Board Orientation Yes

CEO Comments

We are addressing current challenges through innovative technological solutions, staff capacity through training, fund development, and  relationship-building to maintain and improve quality and efficiency of services throughout Orange County. Facilitating the right-sizing of the homeless-system of care also poses another challenge as the organization must remain a neutral party when shepherding the process involving 63 agencies and their respective 108 programs into a system of care that more adequately serves the needs of our community.

Foundation Comments

--

Standing Committees

  • Communications / Promotion / Publicity / Public Relations
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Finance
  • Strategic Planning / Strategic Direction
  • Technology

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2013 (%)

Fiscal Year July 01, 2018 to June 30, 2019
Projected Revenue $3,954,807.00
Projected Expenses $3,907,618.00
Form 990s

2016 FY 2015-2016 990

2015 FY 2014-2015 990

2014 FY 2013-2014 990

Audit Documents

2016 Audited Financial Statements

2015 Audited Financial Statements

2014 Audited Financial Statements

2013 Audited Financial Statements

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2013
Total Revenue $2,360,115 $2,806,259 $1,095,494
Total Expenses $2,402,153 $2,760,749 $1,109,452

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2016 2015 2013
Foundation and
Corporation Contributions
$473,576 $619,605 $264,725
Government Contributions $499,646 $499,646 $599,332
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $499,646 $499,646 $599,332
Individual Contributions -- -- --
Indirect Public Support $100,000 $379,000 --
Earned Revenue $1,286,871 $1,307,988 $222,629
Investment Income, Net of Losses $22 $20 $5,107
Membership Dues -- $0 --
Special Events -- $0 $3,701
Revenue In-Kind $3,631 $0 --
Other -- $0 --

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2016 2015 2013
Program Expense $1,825,886 $2,188,172 $891,978
Administration Expense $468,310 $394,859 $217,474
Fundraising Expense $107,957 $177,718 --
Payments to Affiliates -- $0 --
Total Revenue/Total Expenses 0.98 1.02 0.99
Program Expense/Total Expenses 76% 79% 80%
Fundraising Expense/Contributed Revenue 10% 12% 0%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2016 2015 2013
Total Assets $634,976 $661,651 $308,166
Current Assets $627,751 $652,793 $308,166
Long-Term Liabilities $274,947 $144,976 --
Current Liabilities $99,556 $214,164 $119,719
Total Net Assets -- $302,511 $188,447

Short Term Solvency

Fiscal Year 2016 2015 2013
Current Ratio: Current Assets/Current Liabilities 6.31 3.05 2.57

Long Term Solvency

Fiscal Year 2016 2015 2013
Long-term Liabilities/Total Assets 43% 22% 0%
Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

CEO Comments

211OC officially merged with Orange County Partnership on April 1, 2014, including merging finances. 211OC historically operated under a fiscal year (July 1 - June 30) and OCP under a calendar year. Moving forward, 211OC has operated under a fiscal year (July 1 - June 30). 

Foundation Comments

Summary financial data is per the form 990s and consultation with the organization. Foundation/corporate and individual contributions are combined under Foundation and Corporation Contributions.

Documents


Other Documents

No Other Documents currently available.