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Working Wardrobes for A New Start

 1851 Kettering Street
 Irvine, CA 92614
[P] (714) 210-2460
[F] (714) 434-2870
[email protected]
Ashley Baribeault-Vlcan
 Printable 1 Page Summary
 Printable Profile
Organization DBA Working Wardrobes
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 33-0669145 00000


Mission StatementMORE »

At Working Wardrobes, we do everything in our power to help men, women, young adults and veterans overcome difficult challenges so they can achieve the dignity of work.

Our guiding philosophy is a belief that people are more powerful than the barriers they face and that all clients share a common desire to achieve success. The greatest measure of our success is hearing a client say "I got the job!"

Mission Statement

At Working Wardrobes, we do everything in our power to help men, women, young adults and veterans overcome difficult challenges so they can achieve the dignity of work.

Our guiding philosophy is a belief that people are more powerful than the barriers they face and that all clients share a common desire to achieve success. The greatest measure of our success is hearing a client say "I got the job!"

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $4,738,260.00
Projected Revenue $4,773,282.00

ProgramsMORE »

  • Career Success Institute
  • VetNet-A Safety Net for Veterans

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

At Working Wardrobes, we do everything in our power to help men, women, young adults and veterans overcome difficult challenges so they can achieve the dignity of work.

Our guiding philosophy is a belief that people are more powerful than the barriers they face and that all clients share a common desire to achieve success. The greatest measure of our success is hearing a client say "I got the job!"

Background Statement

Working Wardrobes began in 1990 when CEO/Founder Jerri Rosen and five friends hosted a single “Day of Self-Esteem” for 67 women residing in six domestic violence shelters in Orange County, Calif.  Ms. Rosen and her dedicated volunteers knew that these women were transitioning into a world where they needed assistance to find employment and achieve self-sufficiency, and this initial event became the foundation for the agency.  What began as a one-day event became an annual event that lead to a year-round program of career development services for all populations in need of our assistance.

Today, Working Wardrobes offers a broad range of career development activities directed to low-income individuals who are underemployed in low-wage jobs or have experienced obstacles such as homelessness, incarceration, substance abuse, catastrophic illness, domestic violence, military-to-civilian transition, and long-term unemployment and are most in need of help to find and maintain living wage employment and build lasting economic stability for themselves and their families.

Impact Statement

Working Wardrobes was founded in 1990 to provide powerful and impactful career development services to survivors of major life crises.  Over the past 29 years, we have provided career training, job placement assistance, and wardrobe services to nearly 100,000 individuals through an innovative and comprehensive range of programs and services for individuals who have overcome difficult challenges - including military-to-civilian transition, homelessness, incarceration, substance abuse, domestic violence, and long-term unemployment - and are eager to enter the workforce, as well as the underemployed seeking career advancement.  We are located in Irvine and serve all of Orange County and the surrounding regions of southern California.  In 2018, Working Wardrobes provided services to a total of 4,399 clients receiving 13,642 units of service through our activities including our core Career Success Institute, our VetNet - A Safety Net for Veterans initiative for vets and veteran spouses, the Linking to Employment Activities Pre-Release (LEAP) program for recently incarcerated women, the Senior Employment Community Service Employment Program (SCSEP) for low-income seniors, and the OC4VETS collaborative linking veterans to behavioral health resources. 

A recent accomplishment of Working Wardrobes has been the expansion of our job training activities. We provide our clients with both workplace “soft skills” workshops and comprehensive training modules in higher-wage, high-demand fields including customer service, armed security officer, and information technology. Our IT training program has been developed in partnership with CompTIA to provide comprehensive instruction and certifications in several key information technology competencies. Successful completion of all of our job training programs results in certifications that maximize our clients’ potential to secure meaningful employment in living wage occupations and achieve economic stability.

Our major goals for the current year are to serve 10% more clients, expand our program services for underserved populations including the underemployed, seniors and the recently incarcerated, and strengthen our fund development activities (through cultivation of additional individual and corporate donors and corporate and foundation grant funders) to ensure the organization's sustainability.

Needs Statement

A large number of underemployed individuals in Orange County maintain two or three jobs to afford basic expenses and avoid homelessness, and yet are still living in poverty.  They live “paycheck to paycheck” with no savings and would be devastated by even one minor financial emergency.  Although the Orange County unemployment rate was only 3.0% as of June 2019, the 2018 Orange County Indicators Report states that the cost of living in the county is 87% higher than the national average, the median existing single-family home price is $785,500, and the monthly rent for a one-bedroom apartment is $1,493.  Based on these statistics, it is estimated that at least 40% (or approximately 669,240) of the total Orange County workforce can be identified as underemployed individuals struggling to meet the region’s high cost of living and an additional 41,193 are unemployed.  This startling data underscores the vital need for services that specifically address the needs of people who are seeking to move out of poverty and secure living wage employment.  In order to meet these challenges, Working Wardrobes is in continual need of community support to augment our efforts.  In 2018 alone, 2,278 generous volunteers and our incredible corporate partners contributed 37,995 hours of service and amazing financial support to tackle the challenges of returning our clients to a life with purpose.  How can we do more?  We need more companies and individuals in the community to raise money, host clothing drives, volunteer at our events, advocate on our behalf of the dignity of work.  With your help we can reach the end result: to enlarge the circle of opportunity and hope to families and our community.

CEO Statement


Board Chair Statement


Other Ways to Donate/Volunteer

Please support us by shopping at our retail shops. Working Wardrobes operates The Hanger Boutique stores in Tustin and Laguna Niguel and resale shops in Garden Grove, Anaheim, and Costa Mesa. Working Wardrobes accepts cash, check and credit card donations by mail, phone or through our website. We also accept in-kind donations such as paper goods and office supplies, professional facilitators and trainers, and brand new clothing and accessories in bulk. Ongoing volunteer opportunities are available including Board of Directors membership, Career Center activities, assistance at our Donation Center and retail shops, and special events. More information can be found on our website or at this link:

Geographic Area Served

North Orange County
South Orange County
West Orange County
Central Orange County
Working Wardrobes serves all of Orange County and the surrounding regions of southern California.

Organization Categories

  1. Human Services - Human Services
  2. Employment - Employment Preparation & Procurement
  3. Public & Societal Benefit - Military/Veterans' Organizations



Career Success Institute

Our Career Success Institute is staffed by professional training and human resource volunteers. The workshops focus on increasing participants' self-confidence, teaches decision-making skills, teaches resume and interview skills, presentation skills, and tips on how to be a successful employee. All workshops are held on site.

Women's and Men's Career Success Graduation events are our signature events. The Career Success Graduation follows the workshop series. Our graduates attend a motivational seminar and a presentation skills workshop before being assigned a "Personal Shopper" team to select 2 quality outfits fit for their career goals. Along with the clothing, our clients receive personal grooming services including haircuts, nail care and accessories. A Career Fair where the clients, looking their best and feeling great, can interact with prospective local employers often ready to hire on the spot. The day concludes with a finale fashion show. Graduates are selected to model their new looks in front of staff, volunteers and their peers. 

Budget  $530,095.00
Category  Human Services, General/Other Services for Specific Populations
Population Served At-Risk Populations Unemployed, Underemployed, Dislocated Adults
Program Short-Term Success  By the end of the six week program all clients will have a better sense of self, critical and marketable skills, opportunities to gain employment, and achieve tools necessary to gain self-sufficiency.
Program Long-Term Success  Our greatest measurement of success is hearing clients say "I got the job". 
Program Success Monitored By  Pre and post qualitative and quantitative surveys are distributed to all participants requesting their feedback. After each event staff discusses success and areas for improvement and creates a list of changes to implement for the following year. 
Examples of Program Success 

Sarah was kicked out of her house and living on the streets since the age of 15. Her addiction to meth had completely consumed her. She was in and out of treatment facilities and before her last arrest; she was enrolled in community college and trying to make a life for herself. Her relationship with drugs was too strong and she went back into jail. It destroyed her relationship with her daughter and her family. Sarah was broken and had lost all of her self-worth.

   Once she was enrolled into our program Sarah’s attitude and demeanor shifted instantly. She was engaged in every session and a role model for the rest of the women. She felt truly hopeful that she could change her life. Sarah found her confidence and she didn’t want to struggle anymore. We spent six weeks with Sarah working on workforce readiness skills and activities. She also attended other workshops around anger management, trauma-focused healing, and weekly case management appointments to assist with post release services.

   After she was released, she immediately entered into treatment. We spent the first 30 days meeting her at the facility as she focused on her sobriety. Soon after she was able to begin job searching, we worked with her on resume and Sarah started interviewing. She obtained employment after the first few weeks job searching. She is currently working at ZIPS Dry Cleaner and after six months on the job was promoted to supervisor. She has been clean for 2 years and is focused on mending the relationships with her daughter and her family. She also saved up enough money to buy herself a car! Her boss says she is a model employee and has committed to hiring more of our clients. We are so proud of Sarah and all of her hard work.

VetNet-A Safety Net for Veterans

Working Wardrobes has been serving veterans for many years. In 2012, we expanded our scope of services for veterans by creating VetNet, A Safety Net for Veterans. From outreach to enrollment and through job training, placement and follow-up, our program uses an integrated case management approach to directly link clients to supportive services available through partnerships.
Budget  1,085,350
Category  Human Services, General/Other Case Management
Population Served Unemployed, Underemployed, Dislocated
Program Short-Term Success  Our short term goals are to continue to assist veterans with employment and job training skills. 
Program Long-Term Success  Working Wardrobes will continue to serve veterans as long as their is a need to help recently returning and homeless veterans. 
Program Success Monitored By  This program's success is monitored by hearing our clients say "I got the job!" We also monitor success through metrics including IEP or individual employment plans, one on one case management, job training, employment assistance, housing, and professional wardrobing.
Examples of Program Success 

Samantha is a post-9/11 Air Force veteran who served two tours of duty in the Gulf War and in Iraq. As a single mother of two, she experienced major setbacks upon her honorary discharge including securing employment, affordable housing, and child care. Although her career goal was to work in a scientific or engineering field, she was unable to find living wage employment in alignment with her interests. She discovered Working Wardrobes through the North Orange County Vet Center and enrolled in our VetNet - A Safety Net for Veterans program where she learned about our Veterans Information Technology Training Program. She enrolled in and completed the A+ training module and certification process. With this training, Samantha found work as an IT Specialist with MCR Federal Credit Union with an annual starting salary of $93,600. She has since found a new apartment with room for her family, is building financial security, and plans to enroll in the program’s Network+ module to further strengthen her skills.


CEO/Executive Director Jerri Rosen
CEO Term Start May 1995
CEO Email [email protected]
CEO Experience

Jerri Rosen founded Working Wardrobes in 1990 and has served as the organization’s CEO for the past 29 years.  She earned her Bachelor’s degree from Arizona State University and has an extensive background in marketing and public relations.  During her tenure as CEO, Ms. Rosen has guided Working Wardrobes to become one of the premier workforce development agencies in southern California.



Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Daryl Lee Finance Director --
Mary Ann Profeta Vice President of Programs --
Jerri Rosen CEO/Founder --
Danny Ross Director of Retail Operations --
Craig Strenger Chief Development Officer --


Award Awarding Organization Year
2017 Non-Profit of the Year Assemblyman Matthew Harper 2017
Non-Profit of the Year Greater Irvine Chamber 2017
2016 Non-Profit of the Year Assemblyman Bill Brough 2016
Crystal Vision Award Boeing Employees Community Fund 2012
Remarkable Woman and Hope Award National Association of Women Business Owners 2012
Outstanding Founder Award National Philanthropy Day 2010
Orange County Charity of the Year OC Weekly 2009
Making a Difference for Women Award Soroptimist International of Huntington Beach 2008
First Pioneer Award Social Enterprise Academy 2007
Businesswoman of the Year National Hispanic Business Woman's Association 2006
Outstanding Community Partner National Charity League, Saddleback Chapter 2006
10 Women Making an Impact Award OC Metro Magazine 2005
Volunteer Service Award President's 2005
Tribute to Leaders Award Women in Technology International 2004
Woman of Achievement Soroptomist International of Newport Harbor 2004
Breaking the Glass Ceiling Award Women in Business Alliance 2003
Honoree for Health and Wellness YWCA North Orange County 2003
Color of Success Award Community College Cooperative Agencies Resources for Education 2002
Crystal Vision Award Boeing Employees Community Fund 2000
Community Partner Award Irvine Valley College Foundation 1999
Silver Anchor Award Newport Harbor Chamber of Commerce 1999
Vision in Philanthropy Bank of America 1998
Advocate of the Year SBA Women in Business 1997
Dove Award Human Options 1997
Golden Nike Award Saddleback Business & Professional Women 1997
Volunteer of Distinction Award Times Orange County 1996
"Hottest 25 People in Orange County" OC Metro 1995
Outstanding Trainer Award AWED 1994
Woman of Distinction-Human Rights and Status of Women Soroptimist International of Irvine 1992


Affiliation Year
-- --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


A Better Life Recovery, Action Alliance, American Family Housing, Cedar House, Cerritos Community College, Chapman University, Chrysalis, Clare Foundation, Community College CARE Programs, Community Service Providers, Inc. YOW, Department of Education, Department of Rehabilitation, Division of Juvenile Justice, Exodus House, Families Forward, Goodwill of Orange County, H.I.S. House, Homeboy Industries, Human Options, Illumination Foundation, Irvine Valley College, Jewish Family Services of Orange County, Laura’s House, Long Beach Drug Court, Mariposa, Mercy House, New Directions, Inc., Olive Crest,  Orange County Community Housing Corps, Orange County Conservation Corps, Orange County Interfaith Shelter, Orange County One Stop Centers, Orange County Rescue Mission, Orange County Workforce Development Board, Orangewood Children’s Foundation, Probation Community Action Association (PCAA), Phoenix House of Orange County, Orange County Public Defender, Orange County Sheriff's Department, Rescare, Salvation Army, Santa Ana College, Santiago Canyon College, Salvation Army, SELACO, Simon Family Foundation, SHAWL House, Social Services/Welfare to Work Programs, Soroptimist of Long Beach, Southeast Los Angeles Workforce Investment Board (SELACO WIB), Taller San Jose-HopeBuilders, Strength in Support, Tustin Unified School District, U.S. Vets, Veteran Affairs- Long Beach, Volunteers of America Los Angeles, Weingart Center, Women’s Transitional Living Center, Waymakers, Working Alternatives

Staff Information

Number of Full Time Staff 33
Number of Part Time Staff 4
Number of Volunteers 2,278
Number of Contract Staff 0
Staff Retention Rate % 60%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 2
Caucasian: 17
Hispanic/Latino: 15
Native American/American Indian: 1
Other: 0
Other (if specified): 0
Gender Female: 25
Male: 12
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? No
Years Strategic Plan Considers N/A
Management Succession Plan Under Development
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses


CEO Comments


Foundation Comments



Board Chair Justin Frame
Board Chair Company Affiliation Morgan Stanley
Board Chair Term Jan 2019 - Dec 2020
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Hugh Alexander KPMG Voting
Mark Angelo Boeing Company Voting
Alyson Barker The Dry Bar Voting
Carolyn Beaver Retired Voting
Coleen Bentley Ororal Packaging Solutions Voting
Jim Bourne Edwards Lifesciences Voting
Matt Clark PIMCO Voting
Justin Frame Morgan Stanley Voting
Dianne Ippolito The Capital Group Companies Voting
Cyndi Karapogisian Robert Half Voting
Mary McCarthy Wells Fargo Voting
Don Nguyen Unisys Voting
Christine Ragos U.S. Bank Voting
Jerri Rosen Working Wardrobes Voting
Doug Schulein Health IQ Voting
Kim Shepherd Decision Toolbox Voting
Rachel Svoboda Sunday Brunch Agency Voting
Zoe Vecchio Pacific Life Insurance Company Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 1
Caucasian: 15
Hispanic/Latino: 2
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 11
Male: 7
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 90%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Board Orientation Yes

CEO Comments


Foundation Comments


Standing Committees

  • Advisory Board / Advisory Council
  • Board Development / Board Orientation
  • Communications / Promotion / Publicity / Public Relations
  • Community Outreach / Community Relations
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $6,038,190 $4,002,509 $4,402,061
Total Expenses $4,227,482 $3,743,720 $4,564,062

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$3,374,283 $1,956,488 $2,518,270
Government Contributions $482,063 $292,488 $290,784
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $482,063 $292,488 $290,784
Individual Contributions -- -- --
Indirect Public Support -- -- $0
Earned Revenue $1,913,018 $1,500,811 $468,739
Investment Income, Net of Losses $5,449 $483 $107
Membership Dues -- -- $0
Special Events $263,377 $251,796 $168,457
Revenue In-Kind -- -- $1,595,205
Other -- $343 $919,271

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2017 2016 2015
Program Expense $3,600,713 $3,041,975 $4,103,147
Administration Expense $414,424 $492,452 $336,696
Fundraising Expense $212,345 $209,293 $124,219
Payments to Affiliates -- -- $0
Total Revenue/Total Expenses 1.43 1.07 0.96
Program Expense/Total Expenses 85% 81% 90%
Fundraising Expense/Contributed Revenue 5% 8% 4%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2017 2016 2015
Total Assets $3,433,576 $1,621,299 $1,233,726
Current Assets $3,203,831 $1,423,164 $299,428
Long-Term Liabilities $225,398 $175,030 $140,741
Current Liabilities $242,093 $244,016 $149,521
Total Net Assets $2,966,085 $1,202,253 $943,464

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 13.23 5.83 2.00

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 7% 11% 11%
Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments


Foundation Comments

Summary financial data is per the audited financial statements and form 990s as well as consultation with the organization. 


Other Documents

No Other Documents currently available.