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 2601 E. Chapman Ave Ste 114
 Fullerton, CA 92831
[P] (714) 447-9024
[F] (714) 447-9022
[email protected]
Willie Wallace
 Printable 1 Page Summary
 Printable Profile
Organization DBA F.A.C.E.S. Inc.
Family Assessment Counseling Education Services Inc.
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 33-0560054 00000


Mission StatementMORE »

F.A.C.E.S. is committed to building  healthy families and preventing violence by assessing family dynamics and providing: Counseling, Educational Groups and Supervised Visits and Exchanges. F.A.C.E.S. relies on on the strength of community volunteers and partners with universities, with their strong volunteer programs, and provides continuing education to licensed therapists.

Mission Statement

F.A.C.E.S. is committed to building  healthy families and preventing violence by assessing family dynamics and providing: Counseling, Educational Groups and Supervised Visits and Exchanges. F.A.C.E.S. relies on on the strength of community volunteers and partners with universities, with their strong volunteer programs, and provides continuing education to licensed therapists.

FinancialsMORE »

Fiscal Year 2020
Projected Expenses $379,298.00
Projected Revenue $401,904.00

ProgramsMORE »

  • The Back and Forth Child Program
  • The Family Preservation Program
  • The Common Ground Program
  • The Educational Institute

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

F.A.C.E.S. is committed to building  healthy families and preventing violence by assessing family dynamics and providing: Counseling, Educational Groups and Supervised Visits and Exchanges. F.A.C.E.S. relies on on the strength of community volunteers and partners with universities, with their strong volunteer programs, and provides continuing education to licensed therapists.

Background Statement

In 1988, we originally conceived the notion of F.A.C.E.S. As a court-appointed mediator for several years, we had counseled families going through the various stages of divorce. The children, through no fault of their own, were not only shuffled back and forth, but often subjected to violent interaction between their parents.. The trauma these children feel puts them at risk and thoughts of the traumatic events may endure throughout their lifetime, according to famous researcher on divorce, Judith Wallerstein.  The founders envisioned a place where children and parents would have access to no cost or affordable counseling and learn to strengthen their reconfigured families. Founder Mary O'Connor, MFT, a single parent herself, and her friends Shelley Driscoll and Cheryl Ramirez, all child advocates, pooled their resources, invited other community members to get involved and began a journey that has seen thousands of families receive help and healing over the last two decades. Community spirit has  encouraged hundreds of volunteers to contribute time and donations to the agency. F.A.C.E.S. was incorporated in 1992 with the help of anattorney who donated his time, a friend who made a sign, a friend who volunteered his janitorial services for two years, a therapist who donated her time and business experience, donations of generous community activists, and a loving group of community citizens who believed in the cause. Community spirit spurred the founders to open a second office in 1994, and in 1999 we opened the South County office.  The Family Law Courts are grateful to have places like FACES to refer families to while they are in crisis from separation and divorce.

Impact Statement

This past year, Family Assessment Counseling & Education Services assisted more than 5000 parents and children through direct services and reached hundreds more through outreach efforts. Our Spanish speaking therapists presented several workshops on recognition of substance abuse to parents of grade school children. Last year, our staff also attended various community races, fairs and events and interacted with 4000 attendees. We partner with Orange County Superior Court, Social Services and Schools in the area. Our volunteers are recruited from universities in the area.

FACES Press published "ABC's of Anger Management", the text for our Anger Management classes.  200 family members have used the book, and the book was also distributed to court personnel for review.

Needs Statement

Our organizations top needs include:
Salaries for Managers of Programs and Volunteer Leadership$55,000
Salaries for marketing and outreach
Development Program Director Salary $60,000
Office Computers $1000

CEO Statement

F.A.C.E.S. is the only non-profit agency in Southern California that specializes in offering counseling on a sliding-scale basis focused on families in crisis of divorce. Services include counseling for adults, children, couples and families, anger management, parenting services, co-parenting counseling, reunification family counseling  and supervised visitations  for families separated due to violence.  We are tremendously grateful for all the support of time, talent and dollars to keep FACES alive and thriving in our communities.This year we especially need your help to support our 30th anniversary giving campaign, to replenish our rooms with furniture and toys for children and families as the high volume of families coming through the doors wears down the rooms and we need to keep our environments cheerful and family friendly. With your generosity, we can help families. Please give whatever you can to help families distraught with unemployment, housing problems and violent interchanges. Thank you for your interest in FACES. You can reach us at 714.447.9024. Please leave your number and name and I will call you back.

Board Chair Statement

I became involved in FACES when asked as a Boeing employee to sponsor a grant. I later joined the Board of Directors and now as President and CEO of FACES I look forward to a bright future, with an energetic, active team at the office and on the board.

Other Ways to Donate/Volunteer

You you choose to donate you can do so through Network for Good “Donate Now”  Volunteering at FACES is a commitment to helping others. Therapists who train at F.A.C.E.S. receive excellent supervision and numerous opportunities for learning and growth as a clinician. F.A.C.E.S. selects our volunteers from universities all over the Southern CA area. To see about the process for volunteering, please email our  Volunteer Coordinator Karen Lorenz or call for more information.714.447.9024.

Geographic Area Served

North Orange County
West Orange County
South Orange County
Central Orange County
We serve all of Orange County.  F.A.C.E.S.' Publications, the ABCs of Anger Management and Parenting Solo (Guidebook for Busy Single Parents) are available to everyone in the US. Our other literature and support readings online are available for all families in the world. The unpublished Spanish version of both publications is being edited.

Organization Categories

  1. Mental Health & Crisis Intervention - Mental Health & Crisis Intervention NEC
  2. Mental Health & Crisis Intervention - Counseling
  3. Mental Health & Crisis Intervention - Counseling



The Back and Forth Child Program

Meets the needs of the divorcing family, with co-parenting groups & counseling, parenting, and counseling for families. We co-sponsor a yearly Family Fun Day at a community center to showcase the agency's program.

Budget  $100,000.00
Category  Human Services, General/Other Family Preservation
Population Served Children and Youth (0 - 19 years) Adults Families
Program Short-Term Success  The past year F.A.C.E.S. saw over 1000 familes 
Program Long-Term Success  F.A.C.E.S. expanded our treatment services through collaborations with several similar local agencies.
Program Success Monitored By 
The program collects data from participating families using pre and post surveys. 
Examples of Program Success  1000 Children were able to visit with noncustodial parents in a safe nurturing environment

The Family Preservation Program

Focuses on strengthening families through classes and groups teaching anger management, conflict resolution, parenting, and teen/parent groups.Outreach at Family Resource Centers, Schools, Headstart, Boys & Girls Clubs help FACES to reach a less mobile population.
Budget  $70,000.00
Category  Education, General/Other Guidance & Counseling
Population Served Adults Children and Youth (0 - 19 years) At-Risk Populations
Program Short-Term Success 

Over 500 families were able to participate in the parenting classes.

Program Long-Term Success  Over 500 parents participated in the anger management and conflict resolution, parenting classes. 85% reported they had learned new skills and were able to use them in daily situations.
Program Success Monitored By 

F.A.C.E.S. used pre and post participant surveys to monitor the program success.

Examples of Program Success 

75% of the reporting families indicated they had a closer relationship with the child.

The Common Ground Program

Works with families affected by domestic violence, drugs and alcohol, child abuse, providing safe places for parents to visit with children and remedial services to help families repair damage caused by family violence. The children's groups focus on teaching children conflict resolution skills.

Budget  $75,000.00
Category  Human Services, General/Other Family Preservation
Population Served Adults Children and Youth (0 - 19 years) Alcohol, Drug, Substance Abusers
Program Short-Term Success  We had 500 children participating in the program. 
Program Long-Term Success 

The children's groups focus on teaching children conflict resolution skills.

Program Success Monitored By 

Using pre and post surveys, F.A.C.E.S. was able to determine that the children felt they were able to deal with family visitation better.  

Examples of Program Success 

Over 75% of the children surveyed indicated they felt safe and comfortable during the family visitation sessions.

The Educational Institute

Provides bi-yearly conferences, continuing education to professionals on issues relevant to F.A.C.E.S. mission: Child Abuse, Domestic Violence Prevention, Working with the legal community. Students who volunteer at F.A.C.E.S. receive quality training from our licensed staff. Our staff represents the diversity of cultures and first languages and services, wherever possible, are in the first language of our community clients. Because over 50% of our clients speak Spanish, we have classes in Spanish at our sites.


Budget  $75,000.00
Category  Education, General/Other Early Childhood Education
Population Served Adults Children and Youth (0 - 19 years) Other Named Groups
Program Short-Term Success 

25 students per semester are recruited, trained on special issues regarding parenting at F.A.C.E.S.

Program Long-Term Success 

Yearly we train 25 therapist to become licensed MFT. They each maintained 5-10 cases/week, each during their training. 

Program Success Monitored By 

Therapists are required to participate in weekly supervision sessions with the  Director of Clinical Services for case review and attend workshops specifically designed for their field in parenting. Progress reports and kept on each therapist.

Examples of Program Success 

Each year we complete the training of 25 therapists. 


CEO/Executive Director Mary O'Connor
CEO Term Start June 2018
CEO Email [email protected]
CEO Experience
Ms. Mary O'Connor is a co-founder and has previously served as E. D. of FACES. She holds a BA from St. Mary's College in Moraga and a Masters from CSUF in Sociology, a Masters from Chapman University in Marriage & Family Counseling. She has developed programs, written grants, negotiated contracts, supervised administration and fundraising staff, and held board membership for 30 years. 

Former CEOs and Terms

Name Start End
Ms Paula Neal Reza Feb 2014 June 2015

Senior Staff

Name Title Experience/Biography
Sina Maa-Kapesi Office Management/Accounting Accounting and bookkeeping support since 2013. Responsible for budget preparation, oversight of volunteers and staff. Compiles reports, invoices, assists with proposals, organizational structure. Reports
Ms Mary O'Connor MFT Director of Clinical Programs Mary O'Connor is one of the original founders of FACES and served as Executive Director for over 20 years, before moving to the Director of Clinical Programs. She has experience in building programs, writing proposals, buidling a volunteer program with MFT trainees and interns, fundraising, staff development, outreach, marketing, website design, budget managment.


Award Awarding Organization Year
-- -- --


Affiliation Year
Coalition of Community Clinics 2011

External Assessments and Accreditations

External Assessment or Accreditation Year
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Ambulatory Care Accreditation 2016


University of Phoenix, Argosy University, Brandman University
FaCT, Community Action Partnership, YMCA, WTLC,
Orange County Superior Court, ACCESS statewide grant, L.A. County Superior Court, OC Probation Dept. WIC, Calworks,
Alliant University, CSUF, OC Social Services, Police Departments, Chambers of Commerce, Volunteermatch, Community Foundation

Staff Information

Number of Full Time Staff 3
Number of Part Time Staff 11
Number of Volunteers 60
Number of Contract Staff 6
Staff Retention Rate % 80%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 10
Asian American/Pacific Islander: 1
Caucasian: 40
Hispanic/Latino: 40
Native American/American Indian: --
Other: 0
Other (if specified): 9 Pacific Islanders, Other
Gender Female: 75
Male: 25
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers 5
Management Succession Plan Yes
Organization Policies And Procedures Under Development
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Bi-Annually

Government Licenses


CEO Comments


Foundation Comments



Board Chair Willie Wallace
Board Chair Company Affiliation Boeing, CA
Board Chair Term Mar 2015 - Mar 2017
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Yesenia Aguirre Community Volunteer Voting
John Balent JD Retired, Law Office of John Balent Voting
Mr Gabriel Cohel LMFT Gabriel Cohen, LMFT Voting
Mr Jason Koraseff Editor Voting
Mary O'Connor LMFT FACES Voting
Ezekial Stacy New York Life Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 1
Caucasian: 3
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 4
Male: 1
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 5
Board Meeting Attendance % 80%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Board Orientation Yes

CEO Comments


Foundation Comments


Standing Committees

  • Board Development / Board Orientation
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Program / Program Planning


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Fiscal Year July 01, 2019 to June 30, 2020
Projected Revenue $401,904.00
Projected Expenses $379,298.00
Form 990s

2017 Form 990

2016 Form 990

2015 Form 990

2014 IRS 990 2014

2013 IRS 990 2013

2012 IRS 990 2012

2011 Form 990

2010 Form 990

2009 Form 990

2008 Form 990

Audit Documents

2014 Review 2014

2013 Review 2013

2012 Audit 2012

2011 Audit 2011

2010 Audit 2010

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $362,492 $457,797 $507,825
Total Expenses $379,195 $512,836 $468,906

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$0 $135,123 $60,545
Government Contributions $0 $0 $293,634
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $0 $0 $293,634
Individual Contributions -- -- --
Indirect Public Support $0 $0 $0
Earned Revenue $361,563 $320,327 $153,521
Investment Income, Net of Losses $0 $0 $0
Membership Dues $0 $0 $0
Special Events $0 $0 $0
Revenue In-Kind $0 $0 $0
Other $929 $2,347 $125

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2017 2016 2015
Program Expense $379,195 $512,836 $387,922
Administration Expense $0 $0 $63,232
Fundraising Expense $0 $0 $17,752
Payments to Affiliates $0 $0 $0
Total Revenue/Total Expenses 0.96 0.89 1.08
Program Expense/Total Expenses 100% 100% 83%
Fundraising Expense/Contributed Revenue nan% 0% 5%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2017 2016 2015
Total Assets $2,978 $13,578 $76,423
Current Assets $2,978 $13,578 $74,975
Long-Term Liabilities $0 $9,395 $0
Current Liabilities $2,978 $4,183 $25,374
Total Net Assets $0 $0 $51,049

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 1.00 3.25 2.95

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 0% 69% 0%
Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments

F.A.C.E.S. Inc. Board of Directors voted this past year to align out fiscal year with our County of Orange Program contracts and grants. So we will be reporting a short IRS 990 filing for Jan 1, 2014 to June 30, 2014 and from then on July 1, 2014 to June 30, 2015.  

Foundation Comments

FY 2014 is a shortened 990 timeframe from Jan - June to accommodate the change from a calendar fiscal year to a July - June fiscal year.Summary financial data is per the 990s and audited financials and as well as consultation with the organization. 


Other Documents

FACES Menu (2018)

No Other Documents currently available.