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Taller San Jose Hope Builders

 801 N Broadway
 Santa Ana, CA 92701
[P] (714) 543-5105 x 112
[F] (714) 543-5032
[email protected]
Christa Sheehan
 Printable 1 Page Summary
 Printable Profile
Organization DBA Taller San Jose Hope Builders
Hope Builders
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 59-3816355 00000


Mission StatementMORE »

Hope Builders empowers disconnected young people, who are in danger of not reaching their full potential, with job training and life skills needed to move out of poverty and achieve enduring personal and professional success.

Mission Statement

Hope Builders empowers disconnected young people, who are in danger of not reaching their full potential, with job training and life skills needed to move out of poverty and achieve enduring personal and professional success.

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $3,573,721.00
Projected Revenue $3,479,032.00

ProgramsMORE »

  • Hope Builders

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2013 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Hope Builders empowers disconnected young people, who are in danger of not reaching their full potential, with job training and life skills needed to move out of poverty and achieve enduring personal and professional success.

Background Statement

Founded in 1995 by the Sisters of St. Joseph of Orange, Hope Builders provides Orange County’s disadvantaged youth, between the ages of 18-28, with the skills and support needed to transform their lives and achieve economic stability. Major gaps in education and experience prevent impoverished youth from moving on to community college or to employment with a self-sustaining wage. Hope Builders believes that its job training and life skills programs have the unique ability to impact our community’s disconnected youth and empower them to maintain self-sufficiency. Over the last 22 years, Hope Builders has served more than 5,500 youth, helping them finish their education, develop marketable skills and find employment.

Hope Builders targets young adults between the ages of 18 and 28 of whom: 100% are low-income, 100% are under/unemployed, 74% are basic skills deficient, 70% are impacted by violence, and 46% are pregnant/parenting.

Hope Builders believes that learning how to work does not happen while sitting in a classroom, but that training should simulate the workforce. Therefore, the program models real-world experiences and the employer-employee relationship. Trainees receive a weekly $100 stipend and must demonstrate that they are ready to change their lives by completing and submitting an application, participating in an interview, possessing right-to-work documents and showing up every day on time, drug free, dressed professionally and with a good attitude. The program is comprised of four components delivered over a 28-month period: 1) Intensive skills training in a high growth sector- Healthcare, Construction, Business, and Information Technology, 2) Case management, 3) Employment placement services, and 4) Educational advancement / pathways.

Hope Builders strives to help youth find increased stability by securing employment and retaining employment. Last year, 87% of youth that completed training found employment.

Impact Statement

Last year, Hope Builders enrolled 200 youth: 84% completed training, 89% improved life stability, 78% improved basic skills and 71% of graduates were placed into employment. Overall, Hope Builders serves as a powerful broker within the community by bridging the gap between a large pool of unskilled young adults looking to turn their lives around, and local employers with an expressed need for competent and committed employees.

In 2019, Hope Builders relaunched its Information Technology program - a 16-week program where trainees learn computer maintenance, customer service, help desk skills, technical support, and Microsoft office. Youth co-enroll in Santa Ana College’s (SAC) Help Desk Certificate program and achieve 18 units upon successful completion of all their SAC courses.

Additionally, Hope Builders expanded Hope Builders’ 100 (HB100), a coalition of executives working to promote and scale viable solutions to addressing Orange County’s skills gap. This group leverages strategic relationships to enhance organizational sustainability by engaging businesses to test new strategies to scale.

For example, HB100 partners launched Jobs Work, an 11-month “earn and learn” program that partners with the trades to provide field training to youth for jobs in construction. Designed to fast-track youth into quality jobs and help employers vet and train reliable, skilled employees, Jobs Work leverages Hope Builders’ existing curriculum of core construction competencies, basic math remediation, life skills development and OSHA Certification with existing training programs in the trades. At the completion of their 10 weeks of intensive training, they will transition to on-the-job training with a Jobs Work partner.

Needs Statement

There are over 42,000 youth between the ages of 16 and 24 who are out of school and out of work in Orange County. High unemployment among this target population, coupled with low high school graduation rates, high rates of criminal recidivism and an incarceration system stretched beyond its capacity, will continue to exacerbate this situation. Despite an eagerness to move out of poverty, major gaps in education and experience prevent these "Opportunity Youth" from moving on to community college or to employment with a self-sustaining wage.

Hope Builders serves youth from Central Orange County, largely from Santa Ana and Anaheim, cities that are plagued by chronic poverty, high rates of crime and violence, low education levels, high unemployment, and overcrowded housing. Not surprisingly, these conditions all contribute to vulnerable conditions for children and families. For example, at 3,194, Santa Ana has the most gang members, with Anaheim a close second. In certain areas of Santa Ana, nearly one-half of the population lacks a high school education and up to half of the residents do not speak English fluently. Anaheim’s high school dropout rate is the highest in Orange County across 15 unified school districts at 6.4%, and Anaheim’s teen pregnancy rate is nearly double the county’s average. The average annual income of youth who enroll in Hope Builders is $10,098 and the average household size is 3; by contrast the average annual income in Orange County is $78,428.

CEO Statement

Across our nation, communities are grappling with broken systems that no longer adequately serve the American people. Issues concerning employment and a skilled workforce sit near the top of the list.  

Orange County isn’t immune to these challenges; in particular, there is a widening gap of opportunity for young people in our community’s urban core.

Where some see doom and gloom, I see opportunity. Orange County’s business community is thriving; yet, according to a 2016 Orange County Business Council report, 45% of HR managers reported difficulty finding qualified candidates, naming “lack of skills” as the primary reason.

Hope Builders is committed to bridging this divide. Within ten years we will serve more than 4,000 youth – equipping them with marketable skills and helping them secure employment. Furthermore, Hope Builders will ensure that at least 2,600 of these youth advance into quality jobs—the kind that offer them a firm foundation on which to build their families.

Because of the generosity of many, Hope Builders is well-positioned to take on this bold vision. I hope I can continue to count on you to support these enduring transformations.

Board Chair Statement

As the chairman of the board, I’ve witnessed firsthand the incredible transformations Hope Builders – an Orange County program that empowers youth in our community’s most impoverished and crime-ridden neighborhoods with the job training and life skills needed to achieve enduring personal and professional success—has made possible. Things can change for the better, but it actually takes people coming together, working together, to make that change happen.

Other Ways to Donate/Volunteer

You can help transform lives at Hope Builders by getting involved. You can sponsor a $1,000 Amigo Scholarship, make a gift in honor of someone special, or ask about our monthly giving or matching gift program. You can make an online donation, in-kind donation, phone donation, etc. To make an online donation, please go to: Any amount will help change a life at Hope Builders. You can also volunteer at Hope Builders, which include: mock interviews, guest speaking, tutoring, and joining the planning committee for the annual Light Up A Life gala. For further information, please contact: Aaliyah Hayes at (714) 543-5105 ext. 125 or [email protected] If your company is seeking trained and reliable candidates, you can hire a Hope Builders graduate. For more information on hiring a graduate, please contact Maria Avila at (714) 543-5105 ext. 137.

Geographic Area Served

Central Orange County
North Orange County
Hope Builders serves trainees primarily from Santa Ana, Anaheim, Garden Grove, Orange, Westminster, Tustin, Costa Mesa, Fullerton and Buena Park.

Organization Categories

  1. Employment - Job Training
  2. -
  3. -



Hope Builders

Hope Builders serves 18-28 year old young adults from Orange County, 100% of whom are:  unemployed/underemployed and low-income, 70% are basic skills deficient, 72% are impacted by violence, and 44% are pregnant or parenting. Trainees are paid ($75/week) in a training program that simulates the workplace and consists of four components delivered over a 28-month period:
  • 16-20 weeks of skills training in Construction, Healthcare, Information Technology, and Business Applications: includes contextualized basic skills remediation, a weekly stipend and monthly vouchers for childcare and transportation
  • Case Management and Life Skills: staff help youth address their barriers to employment
  • Links to College Credits and Apprenticeships: staff help youth achieve advanced certifications and enroll in and persist through post-secondary degree or apprenticeship programs
  • Employment Placement and Retention: staff help youth find, retain and advance their employment
Budget  4,024,388
Category  Employment, General/Other Job Training & Employment
Population Served Poor,Economically Disadvantaged,Indigent Unemployed, Underemployed, Dislocated
Program Short-Term Success 

To ensure youth are on a path to achieve enduring personal and professional success, Hope Builders expects that at least 70% of youth will complete their training and achieve the following:

  • Improved workforce preparedness, demonstrated by: 1) Attaining an industry-recognized credential; 2) Improving basic math and/or reading skills by a minimum of one grade level; and, 3) Demonstrating growth in social awareness, self-awareness, self-management and healthy behaviors (as measured by Pairin assessment).
  • Increased economic stability, demonstrated by finding and retaining a quality job. A quality job has a definable career pathway and offers an annual income of $29,000 or more. Hope Builders supports youth for up to two years post training completion.
Program Long-Term Success 

Hope Builders aims to improve youth's economic stability within 24 months of training completion by retaining employment in a quality job for at least 6 months. A quality job has a definable career pathway and offers an annual income of $29,000 or more.

Program Success Monitored By 

Hope Builders uses ETO’s Apricot Data Management System to measure outcomes and chart course corrections. Additionally, in an effort to better understand the actual drivers that lead to successful employment matching, placement and retention, Hope Builders recently started using Pairin, an online tool that assesses both the strengths and the gaps in a young person’s soft skills. Pairin is designed to help case managers focus their work on the specific attributes that youth both bring to the table and need to develop in order to thrive in their chosen workplace. Upon program enrollment, youth take the 100-question, online Pairin assessment. Staff uses the results of this survey to guide weekly case management meetings, as well as the life skills curriculum. 

To monitor progress, staff collects this data to track preparedness for workforce, life stability and program performance: TABE scores after training completion; Interview date, employer, and outcome; Start/End date of Employment, wage; Employment Status, hours per week, benefits; Employment Retention (tracked for up to 24 months or until 6 months of continuous employment is achieved); and, Wage progression (at intake household income is recorded, at training completion the trainees' hourly income is tracked).

Examples of Program Success  --


CEO/Executive Director Ms. Shawna Smith
CEO Term Start July 2008
CEO Email [email protected]
CEO Experience

Since 1998, Shawna Smith has worked with Taller San Jose Hope Builders to advance the lives of thousands of young men and women marginalized by the conditions of barrios into which they were born. Throughout her tenure at Hope Builders, Shawna has lead the development of numerous strategic initiatives including the launch of the construction training program, Taller Tech; which was integral to the development of the organization’s existing model of workforce training. In 2005, Shawna was promoted to Associate Director; and in 2008, she took over the executive leadership reins, successfully managing the transition of the organization’s founding director. Under Shawna’s leadership, Hope Builders continues to thrive.

Throughout her career, Shawna has brought a combination of good business sense and compassion for the poor to her work. In addition to her role as Executive Director, she has lead the development of Hope Builders Construction Company (HBCC) a licensed general contracting venture and social enterprise that expands Hope Builder' existing training services and creates jobs for unemployed youth.

She received her degree in English from Santa Clara University. As a young college graduate, Shawna spent her first year post graduation as a Jesuit Volunteer. During her year of volunteer service, Shawna lived and worked among the poor of Central Orange County, California, providing emergency assistance services to support families on the edge of homelessness. This experience marked a watershed moment in her life and resulted in her choice to work in the social service sector.

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Nancy Loughrey Senior Director of Finance

Nancy Loughrey joined Taller San Jose Hope Builders in 2004 and is responsible for all accounting functions of the organization. Nancy has been a Certified Public Accountant for 25 years and has extensive experience with small businesses, especially concentrating on nonprofits and computer software companies. She earned her BS in Finance from Pennsylvania State University and her MBA from University of Florida. 

Karyn Mendoza Senior Director of Programs

Karyn Mendoza joined Taller San Jose Hope Builders in 2008. As the Senior Director of Programs, Karyn ensures a continuum of service from application to job placement for students enrolled in training programs. She oversees all life skills curriculum components, case management staff, follow-up services for alumni and oversees Taller San Jose’s job-readiness components. Karyn earned her BA in Sociology from California State University Long Beach and her MA in Social Work from the University of Southern California. She is a licensed clinical social worker.

Christa Sheehan Deputy Director

Christa Sheehan joined Taller San Jose Hope Builders in 1998, assisting in the long-term planning efforts, including strategic planning, fundraising campaigns, marketing campaigns and advocacy initiatives. Prior to Hope Builders, Christa was a Program Associate at the Woodrow Wilson Center in Washington, D.C. and the Managing Editor of the Environmental Change and Security Project Report. Christa earned her BA, cum laude, in French/International Studies from Dickinson College and her MA in Public and International Affairs from the University of Pittsburgh. She became a Certified Fundraising Executive (CFRE) in 2005.


Award Awarding Organization Year
Leadership Award PIMCO 2018
First Place Home Builders Council's Design & Build Competition 2011
Changemakers Awards Ashoka 2008
Neighborhood Builders Award Bank of America 2008
Education Construction Award, State of California Associated General Contractors 2007
Strategic Partner Award Citi 2007


Affiliation Year
United Way Member Agency 2000

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --



Staff Information

Number of Full Time Staff 31
Number of Part Time Staff 1
Number of Volunteers 200
Number of Contract Staff 0
Staff Retention Rate % 74%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: --
Asian American/Pacific Islander: --
Caucasian: --
Hispanic/Latino: --
Native American/American Indian: --
Other: --
Other (if specified): --
Gender Female: --
Male: --
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 10
Management Succession Plan Yes
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses


CEO Comments


Foundation Comments



Board Chair Ms Katie Skelton
Board Chair Company Affiliation St. Joseph Hospital
Board Chair Term July 2018 - June 2020
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Alex Calabrese -- --
Carlos Gonzalez Clark Construction Voting
Jon Gothold Partner, Executive Creative Director, Amusement Park Voting
Tom Honan Vice President Information Technology, Evangelical Christian Credit Union Voting
Kathy Kramer OC Fair & Event Center Voting
Vince McGuinness JPMorgan Chase Voting
Sister Eileen McNerney Assistant General Superior, Sisters of St. Joseph of Orange Voting
Ken Miller PIMCO Voting
Jeff Randolph -- --
Kathleen Rodin -- --
Elva Rubalcava Disneyland Resort Voting
Katie Skelton Chief Nursing Officer & VP of Patient Care Services, St. Joseph Hospital Voting
Shawna Smith Executive Director, Taller San Jose Exofficio
Larry Stofko Executive Vice President, Innovation Institute Voting
Jon Storbeck Knottā€™s Berry Farm Voting
George Urch Partner, George Urch & Associates Voting
Chuck Walker Former Vice President of Professional Services, Arbela Technologies Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 1
Caucasian: 15
Hispanic/Latino: 2
Native American/American Indian: 0
Other: --
Other (if specified): 1
Gender Female: 6
Male: 11
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 85%
Written Board Selection Criteria No
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Board Orientation Yes

CEO Comments


Foundation Comments


Standing Committees



Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2013 (%)

Fiscal Year July 01, 2018 to June 30, 2019
Projected Revenue $3,479,032.00
Projected Expenses $3,573,721.00
Form 990s

2016 990

2015 Form 990

2014 990

2013 990

Audit Documents

2018 Independent Auditor's Report

2017 Independent Auditor's Report

2016 Independent Auditor's Report

2015 Independent Auditor's Report

2014 Independent Auditor's Report

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2013
Total Revenue $4,129,552 $4,025,669 $3,091,557
Total Expenses $4,453,360 $3,600,569 $4,164,309

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2016 2015 2013
Foundation and
Corporation Contributions
$3,082,474 $2,935,764 $1,047,759
Government Contributions $129,142 $342,251 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $129,142 $342,251 --
Individual Contributions -- -- --
Indirect Public Support -- $0 --
Earned Revenue $54,095 $71,001 $837,082
Investment Income, Net of Losses $9,119 $13,447 $13,428
Membership Dues -- $0 --
Special Events $624,835 $603,778 $564,312
Revenue In-Kind $229,887 $52,168 $501,437
Other -- $-162,628 $127,539

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2016 2015 2013
Program Expense $3,553,143 $2,518,256 $3,337,411
Administration Expense $534,064 $476,682 $338,633
Fundraising Expense $365,153 $605,631 $488,265
Payments to Affiliates -- $0 --
Total Revenue/Total Expenses 0.93 1.12 0.74
Program Expense/Total Expenses 80% 70% 80%
Fundraising Expense/Contributed Revenue 10% 16% 30%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2016 2015 2013
Total Assets $4,822,350 $5,164,824 $3,880,914
Current Assets $1,641,439 $1,818,581 $2,404,824
Long-Term Liabilities $536,197 $223,506 $82,821
Current Liabilities $237,852 $302,402 $637,393
Total Net Assets $4,286,156 $4,638,916 $3,160,700

Short Term Solvency

Fiscal Year 2016 2015 2013
Current Ratio: Current Assets/Current Liabilities 6.90 6.01 3.77

Long Term Solvency

Fiscal Year 2016 2015 2013
Long-term Liabilities/Total Assets 11% 4% 2%
Endowment Value $1,234,337.00
Spending Policy Percentage
Percentage(If selected) 5%
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments


Foundation Comments

Summary financial data is per the audited financial statements and Form 990s and consultation with the organization. Foundation/corporate and individual contributions are shown together under Foundations and Corporation Contributions.


Other Documents

No Other Documents currently available.