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Family Assistance Ministries

 1030 Calle Negocio
 San Clemente, CA 92673
[P] (949) 492-8477
[F] (949) 492-8081
[email protected]
Mary Gray Perdue
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 33-0864870 00000



Mission StatementMORE »

The mission of Family Assistance Ministries (FAM) is to assist those in need in Orange County with resources for food, shelter, and personalized supportive counsel and aid, helping clients bridge the gap from dependency to self-sufficiency.

Mission Statement

The mission of Family Assistance Ministries (FAM) is to assist those in need in Orange County with resources for food, shelter, and personalized supportive counsel and aid, helping clients bridge the gap from dependency to self-sufficiency.

FinancialsMORE »

Fiscal Year 2020
Projected Expenses $8,051,431.00
Projected Revenue $8,212,403.00

ProgramsMORE »

  • Client Aid
  • Interim/Transitional Housing
  • Emergency/Short-Term Shelter
  • Permanent Housing
  • Food Pantry

Revenue vs. Expense ($000s)

Expense Breakdown 2018 (%)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The mission of Family Assistance Ministries (FAM) is to assist those in need in Orange County with resources for food, shelter, and personalized supportive counsel and aid, helping clients bridge the gap from dependency to self-sufficiency.

Background Statement

FAM was established in 1999 when founder Ellen Gilchrist responded to the lack of services available in southern Orange County. FAM's first client was provided rental assistance and financial counsel to prevent eviction. By the second month, this person became self-sufficient.
FAM has provided a growing continuum of services in response to the changing needs of those at-risk in our community. All people seeking help at FAM receive case management, financial counsel, and nutritious food options. Last year FAM had 100,358 encounters with people in need and distributed 2,271,190 meals to hungry people.
FAM also operates a full housing continuum to help those who are homeless or at risk of becoming homeless stabilize. Through rental assistance, FAM helps those who are at immediate risk of homelessness remain housed. Gilchrist House, FAM's interim/transitional shelter for single homeless women and homeless mothers with children opened in 2003. FAMily House opened in March of 2017 and serves dual parent households, single mothers, single fathers, and pregnant women. It is the only short-term shelter in southern Orange County that includes fathers. FAM's Rapid Re-Housing Program assists those who are homeless into stable housing. Through Permanent Supportive Housing, FAM is the master leaseholder for people with mental or physical disabilities who were chronically homeless. All housing program clients receive wraparound services to ensure they remain stably housed.
FAM is the county-designated Coordinated Entry Outreach agency for ten southern Orange County cities, utilizing the VI-SPDAT assessment tool, placing chronically homeless in the county's coordinated entry system to be matched with housing. FAM was also named Capistrano Unified School District's agency for its McKinney-Vento program to help homeless children and their families.
FAM enjoys strong community support, collaborating with over 400 partner organizations to provide a strong safety net for those most at risk of homelessness. FAM was named Second Harvest Food Bank's Agency of the Year (2012) received the Points of Light Service Enterprise Certification (2013), was voted San Clemente's Best Non-Profit Organization (2014, 2015, 2016, 2017), received the Silver Horseshoe Award for San Juan Capistrano (2016, 2017), was listed in Orange County Business Journal's Top Nonprofits (2015, 2016. 2017), and received an Outstanding Partner award from Orange County United Way (2017).

Impact Statement

In the 2018-2019 fiscal year:

  •       FAM completed the second full year of operations for FAMily House, southern Orange County’s only emergency shelter for homeless families with children and the only shelter that allows fathers to stay with their families. From inception to June 2019, FAMily House served 236 people, including 153 children!
  •       FAM expanded our outreach by opening an additional satellite resource center in Laguna Niguel. FAM also operates satellites in Dana Point and San Juan Capistrano. These locations allow low-income clients to access services closer to their homes.
  •       Through our Homeless Prevention and Hunger Relief programs, FAM had 100,358 encounters with hungry adults, children, and seniors. All were provided with nutritious food options. In total, 2,271,190 meals were distributed to hungry community members.



Goals for the 2019 – 2020 fiscal year include:

  •          Work with the Family Solutions Collaborative, which FAM and 5 partner agencies founded representing full geographic coverage of Orange County, with the goal of ending family homelessness in the county by the year 2020.
  •       Increase FAM’s Rapid Re-Housing program to meet the needs of homeless families exiting our two shelter programs. This will be accomplished through new and expanding partnerships, including with Bridge of Hope, which allows “neighboring” small groups to provide social support to formerly homeless families.
  •       Through our Housing Continuum, help 500 people who are homeless or at immediate risk of becoming homeless regain housing stability.


Needs Statement

  • General Funds: Unrestricted funds allow FAM to maintain flexibility to meet the most critical needs of clients as they arise. Case Managers verify need and work on developing a plan that is most suitable to long-term self-sufficiency.
  • Housing funds: Our housing programs help homeless individuals and families return to housing as quickly as possible. On average, it costs $7,000 to stabilize a homeless family through Rapid Re-Housing over a 3 to 5 month period.
  • In-Kind: Donations of clothing, toiletries, diapers, and household goods are provided to clients, allowing them to redirect the funds they would have spent on these necessities towards other expenses, including rent and medical bills.
  • Food: FAM requests donations of food to supplement what we receive through 610 weekly fresh rescues of near-expiration date food from grocery store partners.
  • Volunteers: FAM relies on volunteers to support all areas of our operations. 361 weekly volunteers provided over 37,592 hours of service last year!

  • CEO Statement


    Board Chair Statement


    Other Ways to Donate/Volunteer

    FAM accepts donations online at and via postal mail at P.O. Box 73064, San Clemente, CA 92673. FAM also accepts donations of in-kind goods and services at our Resource Center at 1030 Calle Negocio, San Clemente CA 92673. FAM’s new Resale Shop is another way to support our mission. The store accepts donations of gently used clothing, furniture, and household items. Donations can be dropped off at the Resale Shop, which is located at 540/542 N. El Camino Real, San Clemente CA 92672. FAM accepts volunteers on an ongoing basis. Opportunities include serving in the food pantry, answering phones in the front office, conducting client intake, data entry, Resale Shop, and providing support at events. Call FAM’s Resource Center at (949) 492-8477 to sign up for volunteer orientation, which occurs on the second and fourth Monday of every month. Please contact FAM by email at [email protected] or call the Resource Center at (949) 492-8477 for further information on these opportunities.

    Geographic Area Served

    South Orange County
    Central Orange County
    West Orange County
    North Orange County
    FAM serves all of Orange County, with a special emphasis on South Orange County.


    Organization Categories

    1. Human Services - Human Services
    2. Housing, Shelter - Housing Support
    3. Food, Agriculture & Nutrition - Food Banks, Food Pantries



    Client Aid

    Since 1999, FAM’s Client Aid Program has helped those who are homeless or at immediate risk of homelessness regain housing stability. All clients meet with a case manager. They work together to develop a plan for stabilizing, including financial counsel and creation of a working budget. The first goal is diversion: if possible, to keep clients out of the system by uniting them with a support network. During these sessions, case managers also inquire about the healthcare status of clients, provide care coordination, and offer workforce development services. Depending on circumstances, clients may be offered financial aid for critical needs, including rental assistance to avoid eviction, utility assistance to avoid shutoff or resume services, medical and prescription assistance, and transportation assistance in the form of bus passes, gas vouchers, and vehicle repair. Need is verified and paid directly to service providers.


    Budget  $469,000
    Category  Human Services, General/Other Human Services, General/Other
    Population Served Poor,Economically Disadvantaged,Indigent At-Risk Populations
    Program Short-Term Success  Annually, FAM will serve over 29,000 unduplicated clients through our Client Aid Program. When individuals and families appeal to FAM for help, they will have access to supportive services to regain housing stability.
    Program Long-Term Success  The goal of the program is to help clients regain housing stability. For those who are homeless, diversion helps them reconnect with a support team and reduces dependency on social services. For those who are housed but are at risk of becoming homeless, providing support to remain housed has proven to be more cost-effective, helps clients avoid the emotional and financial stress of becoming homeless, and has demonstrated greater long-term success than the efforts that are required once somebody becomes homeless.
    Program Success Monitored By  To evaluate program success, FAM records quantitative outputs, such as clients served and services provided, as well as qualitative impact through care coordination notes and success stories. Progress is monitored through additional care coordination with clients and follow-up phone calls. We measure improvements by the results: secured employment, increased income, lowered their bills, visited their doctor and followed a medical plan, moved into a more affordable living situation, were reunified with their children, decreased dependence on FAM, etc. Each case is individual. FAM keeps records of each client in our client database to track services and outcomes. Each month, client statistics are reported to departmental supervisors and are reviewed for bigger picture identification of trends and overall project goals. Key performance indicators are reported to management and the Board of Directors for review and evaluation.
    Examples of Program Success 
    During the 2018-2019 fiscal year, FAM saw 29,772 unduplicated individuals, with an average of 56 new households each month. All were provided with case management services to evaluate their individualized needs.
    When Steve came to FAM, he was living in an encampment. On his first visit, Steve met with Max, a FAM case manager. Max asked about employment interests and prospects. He discovered that Steve had an interest in becoming a truck driver. Max helped Steve fill out his application, set up an interview, and coached him on interview techniques. FAM provided professional clothing for the job interview, as well as transportation assistance to help Steve travel to truck driving school. Steve was hired by the trucking firm, and with his earnings was soon was able to afford his own apartment! One year later, Steve returned to FAM to express his gratitude. He made a donation, requesting we use the funds to help someone else the way FAM had helped him.

    Interim/Transitional Housing

    Gilchrist House is a 16-bed interim/transitional shelter located in southern Orange County serving homeless mothers with children and single homeless women. They come to us stressed and scared, sometimes fleeing domestic violence and living in places not meant for human habitation. Many are in need of services for substance abuse, domestic violence, mental health, or employment services. It is challenging for homeless women to locate and secure housing on their own, especially within Orange County where there is a lack of affordable housing for single-income households.
    The focus is to provide safe shelter to women and children, help them secure permanent housing, and provide ongoing wraparound services as needed upon completion of the program.
    As of June 2019, 865 women and children have been safely sheltered and provided services to achieve permanent housing through Gilchrist House.
    Budget  $415,000
    Category  Housing, General/Other Homeless Shelter
    Population Served Homeless Females Children and Youth (0 - 19 years)
    Program Short-Term Success  All homeless mothers with children and single homeless women sheltered at Gilchrist House will receive:
    • Safe living accommodations
    • Case management
    • Food and basic needs
    • Financial counsel
    • Workforce development
    • Healthcare needs assessment
    • Life-skills classes
    • Service referrals 
    Program Long-Term Success  Gilchrist House fills a gap for services within Orange County for shelter for women not eligible for needs-specific programs. Most of the women served at Gilchrist House do not have a qualifying disability that would make them eligible for Permanent Supportive Housing. Likewise, they do not have the means (income, social, etc.) to make Rapid Re-Housing an immediate solution. By filling this gap in services, Gilchrist House Interim/Transitional Shelter is an important part of the county’s continuum of care. The ultimate goal is to help women experiencing homelessness secure and maintain their own housing.
    Program Success Monitored By  FAM tracks number of women and children receiving shelter, as well as progress made towards personal goals. FAM’s case management team works with clients to establish goals, and frequently check-in with clients regarding their progress towards these goals. Examples of measurable progress include: increased income, followed a monthly budget, improved employment status, participated in life-skills classes, followed referrals for social services (including for housing, childcare, healthcare, clothing, food, or substance abuse). FAM additionally evaluates success by monitoring the ability of clients to secure permanent housing upon exit from Gilchrist House.
    Examples of Program Success 
    In the 2018-2019 fiscal year, Gilchrist House served 31 women and 18 children.
    A series of personal tragedies left Anne homeless in South Orange County. With safe shelter and food at Gilchrist House, Anne was able to start the hard work of regaining stability. She met weekly with her case manager, Sylvia. Sylvia provided employment coaching, financial counseling, and referrals to consumer assistance for credit repair. She helped her identify a medial care provider, and connected her to substance abuse and mental health services. Sylvia helped her identify and apply for affordable housing opportunities. She also provided emotional support as Anne fought to gain custody of her two granddaughters, and coordinated parenting classes. Anne has now graduated from Gilchrist House and has formalized adoption of her two granddaughters. Anne and the girls are stably housed, with a steady income, and hope for the future.

    Emergency/Short-Term Shelter

    FAMily House is a 36-bed, 11-room emergency shelter for homeless families with children. It opened in March of 2017 and is the only shelter in southern Orange County that allows fathers to stay with their families. Most area shelters only accept women with children, which means fathers often must separate from their families to have the children safely sheltered.
    This program has low entry barriers. Families receive safe shelter for typically 30 to 90 days in order to be matched with permanent housing. Case Managers ensure that each child under the age of 5 receives developmental screenings and that the whole family has access to healthcare coverage, is linked to a health home, and has access to mental health, dental, and vision care. The families are also provided with nutritious food choices, financial counseling, one-on-one case management, clothing, personal care items, workforce development, and are linked with Cal Fresh and other services to help create a stable-life plan.
    Budget  $552,000
    Category  Housing, General/Other Emergency Shelter
    Population Served Homeless Families Children and Youth (0 - 19 years)
    Program Short-Term Success 
    FAMily House meets immediate needs for homeless families, including:
    • Safe shelter
    • Resources to meet basic needs (healthy food choices, personal care items, and more)
    • Case management and personalized supportive counsel to include financial counsel, workforce development, and evaluation of healthcare status
    • Early childhood developmental screenings for children under the age of 5
    • Healthcare assessment and linkage to a "health home" for medical, dental, vision, and mental health needs 
    Program Long-Term Success 
    FAMily House addresses the need for emergency shelter in Orange County for homeless families with children. Specifically, it fills the critical need for shelter that allows fathers to stay with their families.
    A second long-term need met at FAMily House is to improve access to healthcare. Due to homelessness, families entering the program have frequently not had access to proper nutrition, healthcare, or developmental screenings, and are experiencing high levels of anxiety and stress. FAM case managers assess the healthcare status of families, and work to reduce or eliminate barriers to care. 
    Finally, FAMily House helps these vulnerable families to be matched with permanent housing. FAM's case managers meet with clients as often as needed to determine what their particular challenges are, and help them become document-ready for a permanent housing match through the county's Coordinated Entry System, including through FAM's Rapid Re-Housing program.
    Program Success Monitored By  FAM tracks number of people safely housed through this program, the types of services they receive (healthcare assessment, financial counsel, employment supports, service referrals), and number of annual bed nights. We additionally keep track of how many were able to secure their own housing. Exit interviews are conducted upon program completion.
    Examples of Program Success 
    During the 2018-2019 fiscal year, FAMily House provided safe emergency shelter to 87 people, including 56 children.
    Michael and his family successfully graduated from FAMily House. Michael is a single father of three. He and his children unexpectedly had to leave their home due to his wife’s substance abuse. Even though Michael was employed full-time, he was unable to afford rent on his income. The family became homeless, living in a truck. They found FAMily House, which gave his children a safe place to sleep at night and allowed Michael to stay with them. FAM’s case management team coached him through housing and employment search, and provided transportation assistance. Michael decided to go back to school to increase his earning potential, and was accepted into an educational housing program. He and his children now have their own apartment and plan to remain housed.

    Permanent Housing

    FAM has two permanent housing programs that serve homeless individuals and families: Permanent Supportive Housing and Rapid Re-Housing. FAM’s outreach and in-reach teams use the VI-SPDAT assessment tool to assess clients' vulnerability, which determines the program most likely to be the best fit and lead to long-term housing stability.
    Permanent Supportive Housing is for those who are chronically homeless with a mental or physical disability. FAM’s program currently houses 13 individuals in their own apartments, with FAM serving as the master leaseholder. Case management and a Friendly Visitor volunteer team visit weekly to ensure clients have the supports they need to remain housed.
    Rapid Re-Housing helps those who are homeless but are less vulnerable. Clients are provided with financial assistance, which may include security deposit and partial rental assistance at decreasing rates for the first 3 months, and ongoing wraparound services as needed.
    Budget  $589,000
    Category  Housing, General/Other Housing Support
    Population Served Homeless
    Program Short-Term Success  Following the Housing-First Model, the first objective is to get people experiencing homelessness off the street and into their own housing. Studies have shown that once a homeless person gains housing, they will do what it takes to stay housed. Once a homeless individual or household has been matched to housing through our programs, they are provided with wraparound services to maintain housing.
    Program Long-Term Success  Success for these housing programs comes when formerly homeless individuals and families are able to maintain their housing and avoid returning to homelessness. Currently in Orange County, there is a 97% success rate for Permanent Supportive Housing. For Rapid Re-Housing there is a 90% success rate nationwide.
    Program Success Monitored By  Clients of both Permanent Supportive Housing and Rapid Re-Housing have case managers who develop relationships to offer ongoing support. They are available for check-ins for the duration of program participation. FAM tracks number of clients housed through these programs, as well as recidivism rates.
    Examples of Program Success  John, a 76-year-old veteran with mental and physical disabilities, was chronically homeless for 40 years. FAM’s team assessed him and he was matched to our Permanent Supportive Housing program. John now has his own apartment. When he moved in, he was so excited just to have a door. Then he saw that he also had a kitchen and a bathroom! FAM is the master leaseholder for the apartment, and we continue to provide John with wraparound services so he remains housed and healthy. FAM Friendly Visitors regularly deliver food to John’s house, giving him access to fresh, nutritious meals. FAM’s case management team also helped him establish in-home supportive services, helps coordinate his medical appointments, and assists with any other stabilizing supports he may need. This assistance is helping John spend his remaining senior years in dignity.

    Food Pantry

    All people coming to FAM for help receive nutritious food choices. FAM volunteers pick up near-expiration-date food that grocery stores and restaurants can no longer sell, with 610 of these fresh food rescue runs each week. We also receive food, personal care items, and volunteer support from community partners. FAM then redistributes this food to hungry people in our community. This assistance meets immediate hunger needs, promotes healthier living, and helps children to perform better in school. It also means our clients can redirect the funds they would have spent on food towards other necessary expenses like rent and medical bills.
    FAM has developed programs to address specialized food needs. For example, our Senior Care program meets age-specific dietary requirements. FAM satellite locations allow us to provide food to hungry families with limited transportation by offering food distribution closer to their homes.
    Budget  $6,006,000
    Category  Food, Agriculture & Nutrition, General/Other Food Distribution
    Population Served Poor,Economically Disadvantaged,Indigent Homeless Elderly and/or Disabled
    Program Short-Term Success 
    FAM's Hunger Relief program fills an immediate need by helping those most at risk with access to nutritious food. In Orange County, there are 290,000 people who are food-insecure, including one out of six children.
    Last year, FAM was able to distribute 2,271,190 meals to over 29,000 hungry people. 46% of those served were children and 15% were seniors. 
    Program Long-Term Success 
    The overall goal of FAM’s hunger relief efforts is to help vulnerable individuals and families regain food stability. Many clients are able to regain stability after one visit, with short-term food assistance and financial counsel. Others, particularly those dealing with deeper challenges including serious illness, unemployment, underemployment, or death of a family member require more assistance to stabilize.

    Additionally, FAM's Hunger Relief program works towards building healthier communities. Food insecurity causes people to be at risk of a variety of health concerns: anxiety, depression, malnutrition, obesity, and more. Many of our clients are focused on meeting basic needs such as food and shelter, do not prioritize health care or recognize its importance in achieving stability, or simply do not have the financial resources to seek health care. Providing people with nutritious food options helps to address each of these challenges.
    Program Success Monitored By  FAM tracks the number of nutritious meals provided to hungry individuals and families, as well as the total number of clients served.
    Examples of Program Success 
    FAM provides 100% of hungry clients with nutritious food options.
    A mother called FAM to ask for help. She is a part-time teacher, and her husband has a job in a specialized industry. The family has three children, aged 2, 4, and 6. On their two incomes, the mother and father had always been able to provide for their family. Then the father’s work hours were reduced due to a drop in sales at his company. While they look for new work, they are struggling to pay their bills. To afford rent, they can only buy enough food to feed their children two meals a day. With FAM’s case management team, they are now working on a plan to increase the family’s income and balance their budget. In the meantime, the family comes in for food to supplement what they are able to afford.  


    CEO/Executive Director Ms Mary Gray Perdue
    CEO Term Start Nov 2010
    CEO Email [email protected]
    CEO Experience Mary Gray Perdue has a professional background in both corporate and nonprofit arenas. She has over 10 years of banking management experience and has been in nonprofit management for more than 20 years, with local, regional, and national organizations. She worked for 14 years at a local faith-based organization managing and developing hundreds of staff. Mary is a graduate of American Institute of Banking and Fieldstone's Executive Learning Group. Mary serves on the Executive Committee for the Family Solutions Collaborative and on the Procedure Review Committee for the county Continuum of Care. She is on the Homeless Task Force for Laguna Niguel. She has spoken on many hunger and homeless prevention panels including the OC Alliance for Children and Families' FaCt training, the City of Mission Viejo, and the League of Women Voters. She was a 2016 honoree of Women for: Orange County.

    Former CEOs and Terms

    Name Start End
    Ms. Gretchen Hesse -- 2010
    Ms. Pam Lee -- --

    Senior Staff

    Name Title Experience/Biography
    Mr. Jeff Cornell Warehouse Manager Jeff Cornell has an A.A. in Business Administration and brings 35 years of warehouse management experience including food service, medical manufacturing, and retail distribution.

    Mr. Marc Marger Director of Operations Marc Marger has a B.A. from UC Irvine. Marc has been working in the non-profit field for the past 20 years in senior management for organizations providing services to at-risk populations, including Age Well Senior Services and AIDS Services Foundation OC.
    Ms. Tayah Wozniak Client Programs Manager Tayah Wozniak holds a B.S. in Molecular Biology from Azusa Pacific University and a Masters in Public Health from the University of California, Irvine and has experience and knowledge in the field of program planning and evaluation. She wants to encourage the progression of health quality and access, promoting the empowerment of individuals for behavior change. It is her goal to educationally equip people for aptitude in healthcare and prevention, especially for those at greatest risk and disadvantage.


    Award Awarding Organization Year
    Outstanding Partner Orange County United Way 2017
    San Clemente's Top NonProfit - Golden Ole Picket Fence Media 2017
    San Juan Capistrano's Top NonProfit - Silver Horseshoe Picket Fence Media 2017
    Top NonProfit OC Business Journal 2017
    San Clemente's Top NonProfit - Golden Ole Picket Fence Media 2016
    San Juan Capistrano's Top NonProfit - Silver Horseshoe Picket Fence Media 2016
    Top NonProfit OC Business Journal 2016
    San Clemente's Best Non-Profit - Golden Ole Picket Fence Media 2015
    Top NonProfit OC Business Journal 2015
    San Clemente's Best Non-Profit - Golden Ole Picket Fence Media 2014
    Service Enterprise Designation Points of Light 2014
    Certificate of Congressional Recognition U.S. House of Representatives 2013
    Community Service Leadership Department of Treasure - Internal Revenue Service 2013
    Agency of the Year Second Harvest Food Bank of Orange County 2012
    California Legislature Assembly Resolution California Legislature Assembly 2012
    Certificate of Recognition County of Orange 2012
    Certificate of Recognition Western Youth Services 2011
    Certificate of Appreciation Golden Share 2010
    Certificate of Appreciation Our Lady of Fatima School 2010


    Affiliation Year
    -- --

    External Assessments and Accreditations

    External Assessment or Accreditation Year
    -- --


    FAM serves as a hub for residents, churches, law enforcement, businesses, and other nonprofits. They trust us as an expert point of entry to avoid duplications of services. Collaborations include:

    • Family Solutions Collaborative: Representing full geographic coverage of Orange County, our shared goal is to end family homelessness in OC by 2020.
    • PSH-II Collaborative: Provides housing to chronically homeless individuals with mental or physical disabilities.
    • Bridge of Hope: Connects local small groups to shelter graduates for neighboring support.
    • Other partners include: Families Forward, Mercy House, South County Outreach, Friendship Shelter, Pathways of Hope, Collette's Childrens Home, Jamboree Housing, Children and Families Commission of Orange County, HomeAid OC, Second Harvest Food Bank, Orange County Food Bank, local grocery stores, St. Edward the Confessor Catholic Church, Community Presbyterian Church of San Juan Capistrano, Laguna Niguel Presbyterian Church, 211 OC, Consumer Credit Counseling, Behavioral Health Care Agency, Alcoholics Anonymous, Narcotics Anonymous, Mental Health Services, local medical and dental care providers, Camino Health Clinic, CalWorks, Public Health Care Department, Laura's House, HumanOptions, and Women Helping Women.

    Staff Information

    Number of Full Time Staff 21
    Number of Part Time Staff 8
    Number of Volunteers 1,853
    Number of Contract Staff 0
    Staff Retention Rate % --
    Staff Professional Development Yes

    Staff Demographics

    Ethnicity African American/Black: 0
    Asian American/Pacific Islander: 0
    Caucasian: 23
    Hispanic/Latino: 6
    Native American/American Indian: 0
    Other: 0
    Other (if specified): 0
    Gender Female: 22
    Male: 7
    Not Specified 0

    Plans & Policies

    Organization has Fundraising Plan? Yes
    Organization has Strategic Plan? Under Development
    Years Strategic Plan Considers 3
    Management Succession Plan Under Development
    Organization Policies And Procedures Yes
    Business Continuity of Operations Plan No

    Risk Management Provisions

    Nondiscrimination Policy Yes
    Whistle Blower Policy Yes
    Document Destruction Policy Yes
    Directors and Officers Insurance Policy Yes

    Reporting and Evaluations

    Management Reports to Board? Yes
    CEO Formal Evaluation and Frequency Yes Annually
    Senior Management Formal Evaluation and Frequency Yes Annually
    Non Management Formal Evaluation and Frequency Yes Annually

    Government Licenses


    CEO Comments


    Foundation Comments



    Board Chair Mr. Dick Veale
    Board Chair Company Affiliation Retired Sales Executive
    Board Chair Term July 2018 - June 2020
    Board Co-Chair --
    Board Co-Chair Company Affiliation --
    Board Co-Chair Term -

    Board Members

    Name Company Affiliations Status
    Mr. John Buckles Ventura Foods Voting
    Mr. Kent Falk Partners Bank Voting
    Mr. Bob Grant Robert B. Grant, CPA, Inc. Voting
    Mr. Patrick Griffin Griffin Optometric Group Voting
    Ms. France Helfer TinyKicks, Inc. Voting
    Ms. Carolyn McOwen Honorably Retired Presbyterian Pastor Voting
    Mr. Fred Meyer Health Care Consultant, Former CEO- Health Care Voting
    Ms. Michele Palma Koschel U.C. Irvine, Senior Director of Development Voting
    Ms. Julie Puentes Hospital Assoc. of So.CA. Vice Pres. Immediate Past/Retired Voting
    Ms. Avarelle Silver-Westrick Keller Williams OC Coastal Realty Voting
    Ms. Nancy St. Pierre Retired Educator / Philanthropist Voting
    Mr. C. Kirk Steele Allied Insurance, Cofounder Voting
    Ms. Sara Sullivan Community Volunteer Voting
    Mr. Dick Veale Retired Sales Executive Voting

    Constituent Board Members

    Name Company Affiliations Status
    -- -- --

    Youth Board Members

    Name Company Affiliations Status
    -- -- --

    Additional Board Members and Affiliations

    Name Company Affiliations Status
    Mr. Ken Caresio City of Duarte, Retired City Manager NonVoting
    Rev. Jim King Honorably Retired Pastor NonVoting
    Mr. Larry Leisenring LBL Financial, Finacial Consultant NonVoting
    Mr. Nick Mastroni Attorney, Retired NonVoting

    Board Demographics

    Ethnicity African American/Black: 0
    Asian American/Pacific Islander: 0
    Caucasian: 0
    Hispanic/Latino: 0
    Native American/American Indian: 0
    Other: --
    Other (if specified): 0
    Gender Female: 7
    Male: 12
    Not Specified 0

    Board Information

    Board Term Lengths 3
    Board Term Limits 3
    Board Meeting Attendance % 75%
    Written Board Selection Criteria Yes
    Written Conflict Of Interest Policy Yes
    Percentage of Monetary Contributions 90%
    Percentage of In-Kind Contributions 67%
    Board Orientation Yes

    CEO Comments


    Foundation Comments


    Standing Committees

    • Audit
    • Board Development / Board Orientation
    • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
    • Executive
    • Finance
    • Housing and Community Development
    • Nominating


    Revenue vs. Expense ($000s)

    Expense Breakdown 2018 (%)

    Expense Breakdown 2017 (%)

    Expense Breakdown 2016 (%)

    Prior Three Years Total Revenue and Expense Totals

    Fiscal Year 2018 2017 2016
    Total Revenue $5,927,980 $4,428,036 $3,436,595
    Total Expenses $5,717,949 $3,786,722 $3,289,494

    Prior Three Years Revenue Sources

    Revenue By Revenue Source
    Fiscal Year 2018 2017 2016
    Foundation and
    Corporation Contributions
    $1,346,008 $1,188,972 $3,095,013
    Government Contributions $349,817 $208,315 $111,935
        Federal -- -- --
        State -- -- --
        Local -- -- --
        Unspecified $349,817 $208,315 $111,935
    Individual Contributions -- -- --
    Indirect Public Support $7,182 $8,453 $0
    Earned Revenue $171,266 $8,895 $11,595
    Investment Income, Net of Losses $27 $1,583 $70
    Membership Dues -- -- $0
    Special Events $312,343 $348,483 $156,084
    Revenue In-Kind $3,690,337 $2,600,433 $1,978,468
    Other $51,000 $62,902 $84,468

    Prior Three Years Expense Allocations

    Expense By Type
    Fiscal Year 2018 2017 2016
    Program Expense $4,988,125 $3,278,182 $2,818,625
    Administration Expense $466,402 $259,040 $218,465
    Fundraising Expense $263,422 $249,500 $252,404
    Payments to Affiliates -- -- $0
    Total Revenue/Total Expenses 1.04 1.17 1.04
    Program Expense/Total Expenses 87% 87% 86%
    Fundraising Expense/Contributed Revenue 13% 14% 8%

    Prior Three Years Assets and Liabilities

    Assets and Liabilities
    Fiscal Year 2018 2017 2016
    Total Assets $3,079,082 $2,970,144 $2,384,365
    Current Assets $472,211 $306,695 $165,547
    Long-Term Liabilities $1,344,350 $1,440,350 $1,435,000
    Current Liabilities $80,584 $88,823 $149,708
    Total Net Assets $1,654,148 $1,440,971 $799,657

    Short Term Solvency

    Fiscal Year 2018 2017 2016
    Current Ratio: Current Assets/Current Liabilities 5.86 3.45 1.11

    Long Term Solvency

    Fiscal Year 2018 2017 2016
    Long-term Liabilities/Total Assets 44% 48% 60%
    Endowment Value --
    Spending Policy N/A
    Percentage(If selected) --
    Are you currently in a Capital Campaign? No
    Capital Campaign Purpose --
    Campaign Goal --
    Capital Campaign Dates -
    Capital Campaign Raised-to-Date Amount --
    Capital Campaign Anticipated in Next 5 Years? Yes

    CEO Comments


    Foundation Comments

    Summary financial data is per the form 990s and audited financials as well as consultation with the organization.  Foundation/corporate and individual contributions are combined under Foundation and Corporation Contributions.  In-Kind revenue is also shown as part of Foundation/corporate revenue.


    Other Documents

    Whistleblower Policy (2015)

    No Other Documents currently available.