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Friendship Shelter, Inc.

 P.O. Box 4252
 Laguna Beach, CA 92652
[P] (949) 494-6928
[F] (949) 215-5681
www.friendshipshelter.org
[email protected]
Dawn Price
FOUNDED: 1987
INCORPORATED: 1992
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names --
Organization received a competitive grant from the community foundation in the past five years No
Employer Identification Number 33-0219404 00000

Summary


Mission StatementMORE »

Friendship Shelter helps homeless adults achieve self-sufficiency and become more productive members of our community
 
Our organizational vision is to end homelessness in southern Orange County, one person at a time. 

Mission Statement

Friendship Shelter helps homeless adults achieve self-sufficiency and become more productive members of our community
 
Our organizational vision is to end homelessness in southern Orange County, one person at a time. 

FinancialsMORE »

Fiscal Year 2018
Projected Expenses $4,238,517.00
Projected Revenue $4,185,354.00

ProgramsMORE »

  • Residential Shelter
  • Emergency Shelter
  • Permanent Supportive Housing

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview


Mission Statement

Friendship Shelter helps homeless adults achieve self-sufficiency and become more productive members of our community
 
Our organizational vision is to end homelessness in southern Orange County, one person at a time. 

Background Statement

Friendship Shelter [FSI] celebrates its 30th Anniversary this year. Founded by a group of concerned citizens in Laguna Beach, from the very beginning we focused on the most vulnerable among southern Orange County’s homeless population. Throughout the ensuing years, our mission continues as FSI has evolved into a model for ending homelessness through housing solutions and an advocate for the homeless population.

FSI's programs are each focused on ending homelessness through housing, particularly for the most vulnerable, hardest to serve. We provide uniquely comprehensive, individualized assistance based on each client’s circumstance, needs, and capacity in one of our three programs: residential shelter, emergency shelter and permanent supportive housing [PSH]. The goal always is to help individuals overcome their homelessness and to address the causes of homelessness to live safer, healthier, self-sufficient lives. Our permanent supportive housing program, established in 2014, is home to 85 men and women who were chronically homeless before entry.
 
As the largest shelter operator in southern Orange County, we challenge ourselves to keep program thresholds low and focus shelter services on finding the best housing solution for each guest. We work to ensure that all programs are based on evidence-based best practices. Increasingly, our housing solutions are developed in collaboration with other homeless serving organizations.


Impact Statement

ACCOMPLISHMENTS
  • In 2017, Friendship Shelter permanently housed 97 homeless individuals.
  • Our Permanent Supportive Housing [PSH] program welcomed 37 chronically homeless individuals who live with a disability. Residents live independently and have access to the support services they need, including ongoing case management, to ensure a successful living arrangement. We are proud to retain 97% of PSH clients in their housing year-over-year.
  • With private funding, we administered an outreach pilot during the summer of 2017 to assess what unmet needs remain in our community. Homeless individuals were provided a variety of services including housing assessments, shelter referrals, transportation, benefits and medical referrals. Recognizing the pilot’s success, The City of Laguna Beach has partnered with Friendship Shelter in its 2018 outreach effort.
  • We added three “safe spaces” rooms in our residential shelter to ensure that clients who cannot be successful in shared shelter rooms have a shelter option.

GOALS 

  • Permanently house 100 homeless individuals by the end of the year.
  • Continue to expand our permanent supportive housing program for chronically homeless clients who live with disabling health challenges.  
  • Execute needed facility upgrades to better welcome our homeless clients and to facilitate success in all programs.
  • Continue to work toward ending homelessness in our community, with gratitude to Orange County and especially Laguna Beach for its ongoing support of our work.

 


Needs Statement

o  Program Funding is our number one need. More than 80 cents of every dollar spent at Friendship Shelter goes directly to program. We are especially in need of funding for clinical services like social work, counseling and psychiatry. We leverage these dollars by using interns, but funds are needed for intern supervision and insurance.

o  Willing employers are a key ingredient in our clients’ success. We need employers willing to work with clients who may have spotty work history and/or legal challenges such as felony convictions. We support clients in their re-entry to the work world and our employment partners have found them to be grateful, valuable staffers.

o  Nutrition in all programs is also a top priority. We need donations of healthy food and guest chefs willing to commit to ongoing meal preparation. We know balanced nutrition supports health and recovery, so we value this important aspect of our program.


CEO Statement

 

From our inception 30 years ago, Friendship Shelter has been a values-driven organization that responds to community need. Throughout that time, we have focused on learning, have remained open to new approaches, and have continuously transformed to improve outcomes and address emerging needs. Therefore, we are driven by a robust planning process and by ongoing evaluation of our strategic priorities as defined in a 3-year Strategic Action Plan.

Setting us apart is a focus on program effectiveness rather than on compelling clients to fit a pre-conceived idea of success. Like many homeless serving organizations, we spent decades providing services designed to help the client change so that they could be ready for housing. We had significant success, but once we began serving street-homeless individuals at our emergency shelter in 2009, we realized there was another, much more vulnerable population that could not access our existing programs. We realized our carefully built system of care unintentionally created barriers to those who needed help the most.

For the first time in our history, we stopped asking how the client needed to change and started asking how our organization needed to change to help the most vulnerable individuals we were meeting. We visited successful programs in other communities. We attended regional and national conferences to learn which approaches worked for the populations we sought to help. We affirmed, within our planning process, both a goal of housing the most vulnerable and a willingness to examine current programs and try new strategies.

The result: We have aligned all Friendship Shelter programs to focus on identifying, assessing, and placing each individual in the most appropriate housing solution as swiftly as possible. We work exclusively with single, unaccompanied homeless adults – and we acknowledge a particular organizational expertise in working with people who have mental health &/or substance abuse challenges. Today, more than 160 people sleep safely every night under the care of Friendship Shelter programs.

Going forward, we have a responsibility – as one of the region's oldest and most respected human services organizations – to continually improve our organization and its ability to respond to the community that has brought us so far, and to the homeless individuals who have inspired us in our endeavors.


Board Chair Statement



Other Ways to Donate/Volunteer

We're happy to accept your support in many ways. We're able to accept donations online at www.friendshipshelter.org, over the phone by credit card, or we can receive checks made payable to "Friendship Shelter" to our P.O. Box address. In-kind donations of food, clothing, and house goods are accepted every day. Volunteers are greatly needed to donate, prepareĀ and serve meals on site. Friendship Shelter offers many chances to get involved in fundraising events as well.

Geographic Area Served

Central Orange County
West Orange County
South Orange County
North Orange County

Friendship Shelter serves all of Orange County.

Organization Categories

  1. Housing, Shelter - Homeless Shelters
  2. Human Services - Homeless Services/Centers
  3. Mental Health & Crisis Intervention - Counseling

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Programs


Residential Shelter

Thirty-two residents at a time live in dormitory-style housing at FSI’s flagship facility on South Coast Highway in Laguna Beach. Free to residents, the program provides shelter and meals, assistance in accessing employment and benefit income, case management, life-skills training, addiction counseling, psychiatry, and above all -- housing-focused resources and assistance. Whether it’s looking for a job, applying for a disability benefit, finding a roommate, or contacting a family member, our shelter staff remain as committed as ever to do what it takes to assist clients in ending their homelessness. 

Every client in the program meets at least weekly with their housing coordinator, who helps them to plan and execute concrete steps toward permanent housing. Clients are expected to seek employment or other income and must save 80% of that income while in the program. Clients also attend weekly house meetings and complete a daily chore (health permitting). A consulting psychiatrist sees clients with mental health challenges and monitors client psychiatric medications. This program serves 90-100 individuals annually.

 

Budget  $685,099.00
Category  Housing, General/Other Homeless Shelter
Population Served Homeless Poor,Economically Disadvantaged,Indigent Adults
Program Short-Term Success 

Short-term successes the residential program strives for include:

- 100% of clients (32 adults per night) are provided safe, clean shelter and meals.
- 100% of clients are assessed for their individual housing needs and vulnerability. 
- 100% of clients are assisted with creating and executing an individualized housing plan.
- 100% of clients will save 80% of their income. 
- Clients without income will seek employment or benefit income (based on each individual's ability and capacity).
 
Program Long-Term Success 

70% of shelter clients will achieve permanent housing. 

Program Success Monitored By 

Measurement is key to understanding how our programs are working and where improvement is needed. Toward that end, we currently track the following data indicators to determine our success:

-Number of individuals housed
-Number of shelter bed nights provided
-Number of shelter clients served
-Number of housing assessments conducted
-Length of time individuals remain homeless prior to achieving permanent housing
 
We utilize the County's homeless management information system (HMIS) to track these metrics. We employ a part-time data and compliance staffer to ensure timely and accurate data.
Examples of Program Success 

Victoria*, a 58-year-old female, successfully transitioned from Friendship Shelter’s residential shelter to permanent housing.  Victoria was referred to our residential shelter from our emergency shelter program in Laguna Canyon.  She is a survivor of domestic violence and became homeless after leaving an abusive marriage and filing for divorce.  Victoria had previously emigrated to the U.S. from Mexico and had a long career history as a tailor.  She was eager to find employment and access ESL classes to improve her English speaking skills.  Our staff assisted Victoria in an employment plan and she quickly found a job as a tailor for a large department store.  Victoria was extremely determined to regain her independence and began looking for rooms for rent right away after beginning her job.  She located a room for rent near her place of employment and, with rental assistance provided by Friendship Shelter, she was able to move in without having to wait to accumulate sufficient savings.  Our staff was also able to refer her to free ESL classes near her new home so that she could continue to pursue her goals.  In total, Victoria was in our shelter for just under 60 days, which was an impressive accomplishment and would not have been possible without private funds contributed by our supporters.  

*Name changed to protect confidentiality.

 

Emergency Shelter

Friendship Shelter operates a unique overnight program for the City of Laguna Beach at itsAlternative Sleeping Location (ASL), a shelter for the chronically homeless. Each night 45 homeless people have a clean safe place to sleep and access to support services. The program, which serves a particularly challenging population, largely because of severe mental health and/or substance abuse issues, has served more than 1000 clients since inception. It is the only year-round emergency shelter in Orange County and the only homeless program funded largely by a City government.

Budget  $372,171.00
Category  Housing, General/Other Homeless Shelter
Population Served Homeless Poor,Economically Disadvantaged,Indigent Adults
Program Short-Term Success 

Every night, 45 vulnerable homeless people, many with serious mental and physical health conditions, receive a safe place to sleep, a nutritious evening meal, breakfast, a sack lunch, an opportunity to shower and do laundry, and the ability to connect to other organizations and services. To date, more than 2,300 unduplicated individuals have accessed this unique program, most for just a few nights.

Program Long-Term Success 

Long-term success in an emergency shelter program is a difficult concept. We endeavor to address short- and long-term needs, and have successfully transitioned more than 160 clients to other programs, including nearly 100 into permanent supportive housing. However, nearly every night we turn away clients we cannot accommodate. We are working to establish permanent housing solutions for these very vulnerable clients.

Program Success Monitored By 

The emergency shelter tracks the same data indicators as the residential shelter:

-Number of individuals housed
-Number of shelter bed nights provided
-Number of shelter clients served
-Number of housing assessments conducted
-Length of time individuals remain homeless prior to achieving permanent housing
 
We utilize the County's homeless management information system (HMIS) to track these metrics. We employ a part-time data and compliance staffer to ensure timely and accurate data.
Examples of Program Success 



Permanent Supportive Housing

This year we launched our Scattered-Site Permanent Supportive Housing program. Residents are chronically homeless (meaning they’ve been homeless for one year or longer, or have experienced four episodes of homelessness in the past three years) and live with a physical or mental disability. Funding from the Department of Housing and Urban Development (HUD) will allow us to house a total of 18 adults who meet the qualifying criteria in this program.Qualifying clients are paired with a roommate, housed in a two bedroom apartment, and work with our case managers to access supportive services and ensure successful living arrangements.
Budget  $2,233,529.00
Category  Housing, General/Other Affordable Housing
Population Served Homeless People/Families with of People with Disabilities Adults
Program Short-Term Success  In the short-term, this program has ended chronic homelessness for 85 adults in Orange County. They will have a safe, stable -- and permanent home -- where they can take the steps to work toward rebuilding their lives.
Program Long-Term Success  This program gives homeless people living with a disability a safe, permanent home. Studies have shown that when chronically homeless people are approached with respect and compassion, and when their most basic needs are met, most will begin to work to address underlying issues and begin to rebuild their lives. We anticipate that the residents in this program will find similar results.
Program Success Monitored By   We track the following data indicators to determine our success: -Number of individuals housed (goal: 100) -Number of provided shelter (goal: 600) -Number of housing assessments conducted (goal: 175) -Number of housing tenants who remain stably housed (goal: 90%) -Number of housing tenants whose income remains stable) (goal: 80%
Examples of Program Success 



Management


CEO/Executive Director Dawn Price
CEO Term Start Sept 2008
CEO Email [email protected]
CEO Experience

Executive Director Dawn Price is in her tenth year leading FSI and has 35 years of non-profit management. She holds an MA in mass communication from Drake University and a certificate in non-profit leadership from Northwestern University. 

Former CEOs and Terms

Name Start End
Carol Rhoads Jan 2006 Aug 2008
Janet Larkly Jan 1997 Jan 2006

Senior Staff

Name Title Experience/Biography
Mike Austin Director of Finance --
Kristin Points Director of Development & Marketing --
Rick Scott Associate Director of Programs --

Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
United Way Member Agency 2009

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

--

Staff Information

Number of Full Time Staff 27
Number of Part Time Staff 18
Number of Volunteers 1,000
Number of Contract Staff 3
Staff Retention Rate % --
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 0
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 0
Male: 0
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan No
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses

Adult Care/Residential Facilities

CEO Comments

--

Foundation Comments

--

Governance


Board Chair M. Stephen Coontz
Board Chair Company Affiliation --
Board Chair Term -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Wendy Aird -- --
Doug Anderson -- --
M. Stephen Coontz Attorney Coontz & Matthews, LLP Voting
Ellen Dorse -- --
Ilene Glassman Retired Voting
Linda Healy -- --
Marshall Ininns -- --
Edson McClellan Partner Rutan & Tucker Voting
Cindy Ortiz-Plant -- --
Meg Pearson -- --
Teddie Ray -- --
Andrea Shelly -- --
Cindy Shopoff -- --
Shaena Stabler -- --
Lea Stone -- --
Doug Wilson -- --

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 15
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 11
Male: 5
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 2
Board Meeting Attendance % 67%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 90%
Board Orientation Yes

CEO Comments


Foundation Comments

--

Standing Committees

  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Marketing

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Fiscal Year Jan 01, 2018 to Dec 31, 2018
Projected Revenue $4,185,354.00
Projected Expenses $4,238,517.00
Form 990s

2016 Friendship Shelter Form 990

2015 Friendship Shelter Form 990

2014 Friendship Shelter Form 990

Audit Documents

2016 FSI Audit 2016

2015 FSI Audit 2014

2015 FSI Audit 2015

2012 FSI Audit 2012

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $3,168,990 $1,990,480 $1,801,660
Total Expenses $3,086,110 $2,200,460 $1,831,180

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
$485,270 $412,390 $257,330
Government Contributions $2,007,770 $1,123,950 $1,051,000
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $2,007,770 $1,123,950 $1,051,000
Individual Contributions -- -- --
Indirect Public Support -- $0 $0
Earned Revenue $243,690 $46,578 $59,666
Investment Income, Net of Losses $1,140 $462 $104
Membership Dues -- $0 $0
Special Events $378,590 $407,100 $433,560
Revenue In-Kind $48,410 $42,530 $35,735
Other $4,120 $0 $0

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2016 2015 2014
Program Expense $2,734,980 $1,990,010 $1,640,180
Administration Expense $269,140 $136,220 $121,920
Fundraising Expense $81,990 $74,230 $69,080
Payments to Affiliates -- $0 $0
Total Revenue/Total Expenses 1.03 0.90 0.98
Program Expense/Total Expenses 89% 90% 90%
Fundraising Expense/Contributed Revenue 3% 4% 4%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2016 2015 2014
Total Assets $3,018,150 $2,503,730 $1,555,630
Current Assets $1,307,330 $627,530 $677,615
Long-Term Liabilities $1,760,340 $1,040,670 $265,518
Current Liabilities $263,630 $552,900 $170,902
Total Net Assets $994,180 $910,160 $1,119,210

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 4.96 1.13 3.96

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 58% 42% 17%
Endowment Value $0.00
Spending Policy N/A
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments

Friendship Shelter’s strategic action plan prioritizes financial sustainability. We recently achieved a strategic milestone of fully funding our risk-based cash reserve target. We will also continue efforts to strengthen and expand our partnerships. We are in the process of implementing a valuable new bridge housing contract with the Orange County Health Care Agency, we are participating recipients of “Real Cost” non-profit consulting provided at no cost by PIMCO, and our community-based real estate task force is proactively exploring cost-effective housing solutions through real estate development. This being our 30th Anniversary year, the Board’s development and marketing committees also aim to build on last year’s record-breaking fundraising successes through continuing and new community events and marketing.

Foundation Comments

Summary financial data is per the form 990s and consultation with the organization. Foundation/corporate and individual contributions are combined under Foundation and Corporation Contributions. 

Documents


Other Documents

No Other Documents currently available.