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Orange County Rescue Mission, Inc.

 1 Hope Drive
 Tustin, CA 92782
[P] (714) 247-4300
[F] (714) 258-4451
[email protected]
Lisa Jones
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 95-2479552 00000


Mission StatementMORE »

The purpose of the Orange County Rescue Mission is to minister the love of Jesus Christ to the Least, the Last and the Lost of our community through the provision of assistance in the areas of guidance, counseling, education, job training, shelter, food, clothing, health care and independent living communities.

Programs are available to individuals of any faith, gender or race.

Mission Statement

The purpose of the Orange County Rescue Mission is to minister the love of Jesus Christ to the Least, the Last and the Lost of our community through the provision of assistance in the areas of guidance, counseling, education, job training, shelter, food, clothing, health care and independent living communities.

Programs are available to individuals of any faith, gender or race.

FinancialsMORE »

Fiscal Year 2018
Projected Expenses $18,263,041.00
Projected Revenue $19,735,257.00

ProgramsMORE »

  • Outreach and Prevention
  • Village of Hope
  • Double R Ranch
  • Tustin Veterans Outpost

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

The purpose of the Orange County Rescue Mission is to minister the love of Jesus Christ to the Least, the Last and the Lost of our community through the provision of assistance in the areas of guidance, counseling, education, job training, shelter, food, clothing, health care and independent living communities.

Programs are available to individuals of any faith, gender or race.

Background Statement

The Orange County Rescue Mission was established in 1965 and operated out of a store-front facility in Santa Ana, providing food and shelter to very poor and homeless populations. Over the years, the Rescue Mission has developed a continuum of care that includes outreach and prevention services for poor and at risk populations, transitional housing services for homeless men, women, children, and veterans, and supportive housing programs for single women with children and intact families.

Current programs of the Rescue Mission are:

Village of Hope: Houses up to 262 homeless persons and families in an 18-24 month program. In addition to basic needs (food, shelter), the back-to-work program provides case management, educational support, a job training center, child development center, and access to an on-site health clinic.

Double R Ranch: Houses up to 18 single homeless men on a 142-acre working ranch in northern San Diego County. The program is one year long, after which residents transition to the Village of Hope to complete the job readiness workshop.

Tustin Veterans Outpost: Houses up to 26 homeless veterans and their families in an 18-24 month program. Veterans are homeless, un- or underemployed, or full-time students.

Hope Family Housing: Houses families for up to 24 months as they transition from homelessness into stability. Rent is based upon fixed guidelines set by the County of Orange. We operate 22 units in Orange and Buena Park.

House of Hope: Houses single mothers with children for up to 24 months as they transition from homelessness into stable housing. Rent is $450/month for the first year and $600/month during the second year.

Outreach and Prevention Program: Provides four distinct programs to low-income and homeless persons, including: 1) Information and Referral Services to the community; 2) Food Distribution Programs to the impoverished; mobile feeding outreaches for the chronically homeless in Orange County; and food preparation for Bridges at Kraemer Place; 3) Veterans Outreach Services; and 4) Legal assistance to impoverished and homeless populations.

Impact Statement

The Orange County Rescue Mission has provided 1,382,806 meals to homeless and poor individuals over the past year. 551 homeless clients accessed 100,668 nights of shelter; as well as counseling/life skills sessions; career counseling and job readiness; financial education, health/health-related services; and clothing provisions.

Our goals for FY 2017-18 include:

1. Expand housing options and opportunities for veterans in Orange County.

2. Increase the number of beds at the Village of Hope transitional housing program by 70 beds, allowing us to house 262 individuals.

3. Implement and grow the Ongoing Education Program for graduates and future graduates of the transitional housing programs. The program is led by our Ongoing Education Care Coordinator, also a graduate of the program.

Our top three program accomplishments during FY 2016-17 included:

1) Village of Hope Graduations and Successes: The Village of Hope program helped 14 homeless adults obtain high school diplomas/equivalencies; 67 adults obtain full-time jobs, and 57 individuals graduate from the two-year program.

2) Strengthened the Village of Hope program for homeless men, women, and children by expanding our housing capacity by 70 beds.

3) Established the Tustin Veterans Outpost as a known service provider to homeless veterans.

Needs Statement

Our top five needs are:

1. Support with program costs for the Village of Hope, House of Hope, Tustin Veterans Outpost, and Outreach and Prevention.

2. Improvements and renovations to the Village of Hope, including the cafeteria expansion, upgrading 30 rooms, replacing of the AC system, outdoor furniture, resurfacing the parking lot, and installing new lights.

3. Improvements and renovations to the House of Hope/Hope Family Housing facilities. The Rescue Mission operates several supportive (fixed rent) housing sites and when these sites need routine maintenance, we look to our donors to help support their neighbors in need.

4. Volunteers at our holiday events, including the Turkey Trot 5k, Magic at the Mission, and special events. Contact our volunteer staff (714-247-4386) for more information.

5. Personal hygiene and household items, which cost the Rescue Mission roughly $2,918/month. You can find a list on the website under "Provide Help".

CEO Statement

I think it has become clear that homelessness is not only the result of a bad economy, but in fact a result of extreme personal brokenness. From my experience this extreme personal brokenness can only be addressed through the restoration that Jesus Christ can provide. This restoration brings hope, trust, faith, and peace into the lives of the least, the last, and the lost. 

Board Chair Statement


Other Ways to Donate/Volunteer

We accept donations by mail, over the phone, via our web site ( as well as in-kind donations at our Village of Hope donation warehouse (1 Hope Drive, Tustin, CA 92782). We also have volunteer opportunities listed at under 'Your Time.'

Geographic Area Served

Central Orange County
West Orange County
South Orange County
North Orange County
The Orange County Rescue Mission serves all Orange County cities.

Organization Categories

  1. Human Services - Homeless Services/Centers
  2. Housing, Shelter - Temporary Housing
  3. Public & Societal Benefit - Military/Veterans' Organizations



Outreach and Prevention

The Outreach and Prevention program encompasses four critical programs:

1) Information and Referrals: A Care Coordinator assists clients encountered at outreach sites, on the phone or at the Rescue Mission, by providing information and referrals to community-based programs, including the Rescue Mission's programs.

2) Food Distribution Program: The program provides food box distribution for impoverished populations, mobile feeding outreaches for the chronically homeless in Orange County, and meals for the ‘Bridges at Kraemer Place’ homeless shelter.

3) Veterans Outreach Program: The program provides outreach and referral services to Orange County's homeless veterans and their families, offering linkage to community resources, transportation assistance, food, and Rescue Mission referrals.

4) Legal Assistance: Legal assistance to impoverished and homeless populations is provided through the Trinity Legal Mobile.

Budget  $152,207.00
Category  Human Services, General/Other Services for the Homeless
Population Served Homeless At-Risk Populations Poor,Economically Disadvantaged,Indigent
Program Short-Term Success 
The Outreach and Prevention Program's short-term success is measured by:
1)  the number of referrals provided;
2)  the number of food boxes distributed;
3)  the number of meals provided; and
4)  the number of veterans encountered.
Program Long-Term Success 

The Outreach and Prevention Program's long-term goal is to help homeless, impoverished and under-served populations access services (transitional housing, supportive housing) which will help them become economically self-sufficient and stably housed. The 2017 Orange County Point in Time Homeless Survey recently determined that there has been a 7.6% increase in homelessness over the 2015 count. Thousands of homeless men, women, and children, and many more who are financially unstable and at-risk of homelessness, are without shelter or unstably housed (car, friend’s house, emergency shelter).

Program Success Monitored By 

Program success is monitored by the Outreach Care Coordinator, who tracks all data listed under 'Program Short-Term Success.'

Examples of Program Success 

From October 1, 2016 through September 30, 2017:

The Food Distribution Program provided 117 outreaches and served 28,665 meals through the mobile feeding vehicle and winter armory meals. 13,813 food boxes, each capable of feeding a family of four for 3-4 days, were distributed to low income and homeless persons and families through community partnerships and donations.

Information and Referrals provided 3,184 referrals and resulted in 208 intakes into the Rescue Mission programs.

The Veterans Outreach Program encountered 73 unduplicated veterans through 50 outreaches, providing 568 referrals and distributing 557 material goods such as bus passes, food cards, or hygiene kits.

Village of Hope

The Village of Hope ('VOH') is a 262-bed transitional housing program, serving homeless men, women, and children.

Services include:

Case Management: Case managers create Individual Treatment Plans with each resident, identifying needs and providing guidance.

Counseling Services: Licensed Clinical Social workers and supervised interns provide counseling;

Sunwest Bank Success Center: The Success Center provides job readiness training, academic completion, and financial education.

Meals: The VOH Food Services Department provides 600+ meals each day.

Parenting and Child Enrichment Center: The Center provides a safe and secure environment, parenting education for the parents, and partners with Concordia University to provide after school tutoring and homework help.

Medical, Dental and Vision Care: Health care services are provided through the on-site Hurtt Family Health Clinic.

Legal Assistance: Trinity Law School provides interns to assist residents with legal issues.

Budget  $2,330,389.00
Category  Human Services, General/Other Services for the Homeless
Population Served Homeless Children and Youth (0 - 19 years) Families
Program Short-Term Success 

As mentioned previously, each resident has an Individualized Treatment Plan with established goals and timeline for completion of goals. It is anticipated that by the end of the first year, 90% of residents will enter the job readiness and job search phase of the program.

Program Long-Term Success 

The primary goal of the Village of Hope program is to prepare homeless individuals and families to become self-sufficient. The five-acre campus provides the majority of services needed by the homeless to exit homelessness during the 18-24-month program. Residents receive assistance in areas such as job readiness and placement, academic completion, parenting, life skills training, support in maintaining sobriety, and individual and family counseling.

The Individualized Treatment Plan is created by the resident and case manager shortly after intake. The Plan identifies goals specific to each individual or family, and the timeline for completion of each goal. The resident progresses through his/her Treatment Plan based upon the complexity of needs.

Program Success Monitored By 

Program Success Monitored By: Each goal of the Individualized Treatment Plan is monitored by each client's case manager and shared with the case management team, as well as collaborating with department managers when relevant to completing the client's Plan.

For instance, Success Center staff track a number of measurements, such as:

  • the number of persons completing their high school diploma or equivalency (HiSET),
  • the number completing financial workshops,
  • the number of persons completing job success workshops, and
  • the number finding employment.
Examples of Program Success 

From October 1, 2016 to September 30, 2017, we have served 421 homeless individuals and family members. There have been a total of 58 program graduations (adults & children) during this time period.

Impact story:
Sarah and Edgar found themselves in a crisis situation, sleeping in a car parked at the train station with their infant daughter. Edgar took job after job, selling whatever he could, to try to afford safe housing. It wasn’t enough. Sarah remembers one night in particular: “I remember sitting there, looking at my daughter sleeping and just feeling horrible. I felt horrible because I knew that we all deserved better. That she deserved better.” The gates of the Rescue Mission provided a new kind of hope, healthy living, and family. “Not doing it alone, that really helped me,” Sarah said at her graduation. Both parents are now employed full-time, Sarah with a grocery store in Tustin and Edgar with a local engineering services company.

Double R Ranch

The Double R Ranch (DRR) is a 142-acre transitional housing program for single homeless men. DRR is a working ranch and rescues, boards, breeds, and shows Arabian horses, as well as breeding border collies and goats. Proceeds from livestock sales support Ranch operations.

DRR can house up to 18 men for 18-24 months. As part of the program, residents perform ranch chores, have Bible studies, learn to ride horses, and build community through the 12-step “Wild at Heart” curriculum group sessions. They continually gain new skills and leadership abilities. Each resident is assigned to 1 of 5 crews: Horses, Goats, Dogs, Grounds, and Kitchen. After spending 2 months in each crew, they rise to 'Sophomore' Level/Crew Lead. Senior students act as Crew Supervisors and the Ranch Director works personally with Senior students’ practical leadership skills.

The men are also connected with the services offered at the Village of Hope, including health care, counseling, and job development.

Budget  $515,557.00
Category  Human Services, General/Other Services for the Homeless
Population Served Homeless Alcohol, Drug, Substance Abusers Males
Program Short-Term Success 

The short term goals of the DRR is to provide a safe environment for homeless men to become ready for self-sufficiency.

Program Long-Term Success 

DRR residents have often led chaotic lives, struggling with substance abuse, gang activity, and/or anger management issues from an early age. Many report having been healed emotionally by their relationship with the animals, particularly the horses, and the beauty of the land.

The long-term impact is that residents of the program will return to the community transformed and ready to pursue employment, housing, and become self-sufficient. DRR is isolated from the pressures of urban life and a supportive environment for residents to discover life independent of who they were in the past.

Program Success Monitored By 

Program success is measured by the number of men who graduate from the program.

Examples of Program Success 

From October 1, 2016 to September 30, 2017, we served 35 homeless men. Six men graduated from the program and transitioned into the Village of Hope program, where they accessed job readiness training. 

Tustin Veterans Outpost

The Tustin Veterans Outpost program is an 18-24 month “back to work” program, providing wraparound services for homeless, unemployed, and full-time student veterans and military families. The site is two four-plexes (26-bed capacity) in the City of Tustin.

At the nearby Village of Hope, veterans can access:


  • Case management provided by a Veterans Case Manager, who creates Individual Treatment Plans with each veteran, identifying needs, goals and a completion timeline;
  • Vocational Services including job readiness, educational services, and financial education;
  • Medical, Dental and Vision care available through the Hurtt Family Health Clinic;
  • Legal Assistance provided by Trinity Law School faculty and interns, who help veterans resolve legal issues;
  • Assistance in maintaining sobriety provided by volunteer organizations; and
  • Meals, clothing, and personal care items.


A gift of $15,680 will sponsor a veteran for one year.

Budget  $189,118.00
Category  Human Services, General/Other Emergency Assistance
Population Served Homeless Military/Veterans
Program Short-Term Success 

The short-term goal of the Veterans Transitional Housing Program is to provide homeless veterans access to needed services and stable housing.

Program Long-Term Success 

The long-term goal of the Veterans Transitional Housing Program is to help homeless veterans lead stable, self-sufficient lives as part of the community.

Program Success Monitored By 

Program success is monitored by the number of veterans and members of military families living at the site, the number of meals provided, shelter nights provided, and the number of veterans graduating from the program.

Examples of Program Success 

From October 1, 2016 to September 30, 2017, we served 39 veterans and military family members.



CEO/Executive Director Mr. Jim Palmer
CEO Term Start Jan 1992
CEO Email [email protected]
CEO Experience
Jim Palmer has been President of OCRM since October 1992. 
Born and raised in Orange County, Mr. Palmer co-founded Irvine Temporary Housing which assists homeless men, women and children, and he served as Co-Chairman of the U.S. Olympic Committee in 1984.
He is also an ordained pastor at the Village Church of Irvine and has served on over 42 different non-profit Board of Directors.
Since 1997, he has served as a County Commissioner and past Chairman for Orange County's Housing Commission. Jim was instrumental in the development of the Continuum of Care-Leadership Cabinet, a sub-committee of the Housing Commission which assists in the development of regional strategies for homeless programs. As Chair, he helped the Orange County government secure over $53 million in federal funding for county homeless programs.
Jim founded the Orange County Partnership, a collaborative group of hunger, housing, and healthcare providers. He is a strong advocate for decentralizing non-profit administration - empowering staff to make decisions centered on mutual values. Under Jim's direction, OCRM received the 211th Presidential Point of Light for program excellence and cost effectiveness on behalf of the homeless in Orange County in 2004. He was elected to the Tustin City Council in Nov. 2006.
Jim's strong belief in serving others and excellent reputation as a leader led to a Presidential appointment and Senate confirmation as a Director on the Corporation for National and Community Service's Board. He served in this role through 2011.
When hurricane evacuees came to Orange County, Jim led a county-wide effort to assist them. This was the only county in the nation who allowed a government, public and non-profit disaster recovery effort to be led by a non-profit organization.

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Mr. Bryan Crain Chief Operating Officer --
Mr. Larry Gwilt Chief Financial Officer --
Ms. Jewel Loff Vice President --
Ms. Jodie Saunderson HR Director --
Ms. Anna Song Director of Development --


Award Awarding Organization Year
California Nonprofit of the Year from 37th Senate District California Association of Nonprofits 2016
Top 10 Places to Volunteer in Orange County OC Register 2016
Top Workplaces List OC Register 2016
"Point of Light" Award from President George H. Bush The White House 1990


Affiliation Year
-- --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


  • Concordia University
  • Pepperdine University
  • Hurtt Family Health Clinic
  • Trinity Law School
  • University of California, Irvine
  • Sunwest Bank
  • Tustin Police Department
  • Exchange Club of Tustin 
  • Various community groups, corporations, churches, and private individuals throughout Orange County teach or volunteer at our site during the year. 

Staff Information

Number of Full Time Staff 42
Number of Part Time Staff 22
Number of Volunteers 1,000
Number of Contract Staff 0
Staff Retention Rate % --
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: --
Asian American/Pacific Islander: --
Caucasian: --
Hispanic/Latino: --
Native American/American Indian: --
Other: 64
Other (if specified): --
Gender Female: --
Male: --
Not Specified 64

Plans & Policies

Organization has Fundraising Plan? Under Development
Organization has Strategic Plan? No
Years Strategic Plan Considers N/A
Management Succession Plan No
Organization Policies And Procedures Yes
Business Continuity of Operations Plan No

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy No
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses


CEO Comments


Foundation Comments



Board Chair Mr. Bart Hansen
Board Chair Company Affiliation Ransomed Heart Ministries
Board Chair Term Jan -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Dr. Steve Callahan Medical Director, Hurtt Family Health Care Voting
Mr. Mark Conzelman Developer Voting
Dr. Ralph Duff California Employee Pharmacy Association Voting
Mr. Chris Ferebee Self-employed, attorney Voting
Dr. William Guard Dentist Voting
Mr. Bart Hansen Ransomed Heart Ministries --
Ms. Jackie Nowlin Community Volunteer Voting
Mr. Joe Oltmans Oltmans Construction Company Voting
Mr. Jim Palmer President, OCRM Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 8
Hispanic/Latino: 0
Native American/American Indian: 0
Other: --
Other (if specified): --
Gender Female: 1
Male: 8
Not Specified 0

Board Information

Board Term Lengths --
Board Term Limits --
Board Meeting Attendance % 100%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 75%
Board Orientation Yes

CEO Comments


Foundation Comments


Standing Committees



Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Fiscal Year Oct 01, 2017 to Sept 30, 2018
Projected Revenue $19,735,257.00
Projected Expenses $18,263,041.00
Form 990s

2016 FY 2016 990

2015 FY 2015 990

2014 FY 2014 990

2013 FY 2013 990

2012 FY 2012 990

Audit Documents

2016 Audited Financials

2015 Audited Financials

2014 Audited Financials

2013 Audited Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $15,720,710 $14,889,644 $13,867,011
Total Expenses $13,564,434 $10,710,073 $15,304,126

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
$15,350,758 $9,456,273 $13,148,612
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $0 -- $0
Individual Contributions -- -- --
Indirect Public Support $0 -- $0
Earned Revenue $284,486 $353,298 $486,942
Investment Income, Net of Losses $0 -- $1,718
Membership Dues $0 -- $0
Special Events $0 -- $0
Revenue In-Kind $5,840,625 $5,080,073 $4,396,855
Other $85,466 -- $191,310

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2016 2015 2014
Program Expense $10,206,746 $7,480,830 $12,384,334
Administration Expense $1,222,869 $1,085,002 $1,143,575
Fundraising Expense $2,134,819 $2,144,241 $1,776,217
Payments to Affiliates $0 -- $0
Total Revenue/Total Expenses 1.16 1.39 0.91
Program Expense/Total Expenses 75% 70% 81%
Fundraising Expense/Contributed Revenue 14% 23% 14%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2016 2015 2014
Total Assets $47,776,265 $45,713,445 $42,483,229
Current Assets $6,037,390 $5,035,783 $3,321,818
Long-Term Liabilities $0 -- $0
Current Liabilities $536,330 $579,749 $822,456
Total Net Assets $47,239,935 $45,133,696 $41,660,773

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 11.26 8.69 4.04

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 0% 0% 0%
Endowment Value --
Spending Policy Income Only
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? Yes

CEO Comments


Foundation Comments

Summary financial data is from the Audited Financial Statements of the combined companies of  the Orange County Rescue Mission (including its affiliates, Hurtt Family Health clinic and Inland Empire Rescue Missions) and consultation with the organization. 


Other Documents

Annual Report (2017)

Annual Report (2016)

Annual Report (2015)

No Other Documents currently available.