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Child Guidance Center, Inc.

 525 Cabrillo Park Drive, Suite 300
 Santa Ana, CA 92701
[P] (714) 953-4455 x 626
[F] (714) 547-8855
[email protected]
Lori Pack
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 95-2546170 00000


Mission StatementMORE »

To empower children, youth, and families to reach their full potential through innovative mental health services.

Mission Statement

To empower children, youth, and families to reach their full potential through innovative mental health services.

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $9,935,766.00
Projected Revenue $9,994,121.00

ProgramsMORE »

  • Parent-Child Interaction Therapy (PCIT)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • PEERS Program
  • Strong Families Strong Children Program for Military Families

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

To empower children, youth, and families to reach their full potential through innovative mental health services.

Background Statement

Founded in 1967 by a group of concerned parents and mental health professionals and child advocates, Child Guidance Center (CGC), a 501(c)3 non-profit organization, empowers children, youth and families to reach their potential through innovative mental health programs and services.
As CGC's reputation of providing comprehensive, therapeutic services grew, mental health and child abuse treatment contracts followed with a blending of state, federal, and county funding. CGC's private fundraising efforts have helped families who cannot access services get the help they need. CGC also offers treatment on a fee for service and insurance basis. 
With the addition of our Strong Children Strong Families program and the advocacy and support of Orange County Community Foundation, our reputation and trust among military families and the veteran community has grown rapidly with great interest in expansion of this collaborative services program model.
The 2018/19 fiscal year projects CGC's budget to exceed $10 million!

Impact Statement

Since 1967 Child Guidance Center has been leading the compassionate response to the needs of children ages 0-21 with mental and behavioral health challenges. With 50 years of expertise we are helping to improve the health and well being of children, families and the Orange County community. Child Guidance Center operates four outpatient full-service clinics with locations in Buena Park, Santa Ana and Fullerton and San Clemente (operations begin July 1, 2018) and services in numerous Family Resource Centers across Orange County, within schools and home-based services when needed.

During the 2017/18 fiscal year, Child Guidance Center's 90+ multi-lingual, multi-cultural clinicians provided comprehensive mental and behavioral health services to over 3,500 children, youth and their family members. Our team includes psychologist, psychiatrist, marriage and family therapists, clinical social workers as well as bachelors and masters degree candidates.

Child Guidance Center provides comprehensive mental health services for clients ages 0-21 years and thier  family members/caregivers. Services include traditional individual and family therapy as well as specialized services/programs including Parent-Child Interaction Therapy (PCIT) and Trauma Focused Cognitive Behavioral Therapy (TF-CBT). Specialty programs include our Strong Families Strong Children program specifically designed to support military families, Positive Education and Enrichment of Relational Skills (PEERS) for teens on the autism spectrum and Family Mealtime Coaching Program. Parent education workshops are provided throughout the year. 

Needs Statement

Pressing Needs Include:
  1. Administrative Support: As a nonprofit with 13% administrative overhead, we are always in need of unrestricted or core funding support to allow for needed operations including communications, donor development (diversification of program funding) administrative, training, human resource and other critical support positions.
  2. Program Support: Community need has driven our current referrals for service up 20% over our case load capacity. Assistance with processing those referrals would expedite service delivery. Additional outreach with other community resources would ensure more family needs are met.
  3. Volunteer Auxiliary Council: Volunteers are essential to accomplish work central to our mission. We are eager to create an active Auxiliary Council to assist with outward facing communications and fundraising through multiple smaller events as well as support and evolution of CGC's Annual Winter fundraising event - Holiday Tree Fantasy.
  4. Board of Directors Expansion Development:  We are always seeking to expand our board of directors to mirror our expansion in programs and the communities we serve.
  5. Communications/Social Media:  Pro Bono marketing, PR, communications and social media postings are needed.

CEO Statement

"At Child Guidance Center, we are dedicated to understanding and responding to mental health concerns in Orange County and committed to building emotionally healthy lives for children, teens and their families. Our vision is for all children to have the opportunity to reach their potential with the nurturing support of their family, and grow into responsible, caring and contributing adults.

Our goal is make a measurable, positive difference in the lives of as many at-risk, economically disadvantaged, under-served children and families as possible. Through family-friendly, easily accessible mental health and behavioral health services, we offer innovative and evidence-based treatment programs that improve the health and wellbeing of children and families."  Lori Pack

Board Chair Statement

Other Ways to Donate/Volunteer

Mailing check, phone donations, online donations, corporate sponsorships, volunteer through our various special events, waiting room aides, homework assistance, play therapy tool kit donations, in-kind donations accepted.

Geographic Area Served

Central Orange County
South Orange County
West Orange County
North Orange County

Child Guidance Center provides comprehensive mental health services across Orange County with outpatient clinics in Buena Park, Fullerton, Santa Ana and  San Clemente (as of July 1, 2018) and in Family Resource Centers, schools and in-homes as needed.

Organization Categories

  1. Mental Health & Crisis Intervention - Mental Health Treatment
  2. Human Services - Family Counseling
  3. Youth Development - Youth Development Programs



Parent-Child Interaction Therapy (PCIT)

With collaboration and on-going training through UC Davis, our therapists offer this brief term coaching approach, proven to enhance parent-child relationships, improve child behavior and empower parents to use effective and consistent parenting strategies.
Observing parent and child from behind a one-way mirror, the PCIT therapist coaches the parent through a wireless earpiece on how to handle behavioral issues immediately and at the moment they occur. 
This therapy is evidence-based and proven effective with children on the Autism Spectrum, with ADHD, Oppositional Defiance Disorder, other emotional and behavioral problems, and family issues/dynamics as well as sibling rivalry. 
Budget  $487,000.00
Category  Mental Health, Substance Abuse Programs, General/other Outpatient Mental Health Treatment
Population Served Children Only (5 - 14 years)
Program Short-Term Success  Parents have reported positive behavioral changes in their children as early as after one full-hour session.
Program Long-Term Success  PCIT effectiveness includes eliminating unwanted behaviors of children, decreasing parental stress, and improving parental skills which have been documented in over 50 studies.
Program Success Monitored By  Program success is monitored through pre-, mid-, and post-measurements throughout the therapy model.
Examples of Program Success  --

Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)

This therapy model is for children with behavioral and emotional difficulties related to traumatic life events including loss and grief. With the help of the therapist and parent, children are able to process the traumatic event, allowing them to heal and move forward with their lives.
Budget  $84,000.00
Category  Mental Health, Substance Abuse Programs, General/other Outpatient Mental Health Treatment
Population Served Children and Youth (0 - 19 years)
Program Short-Term Success  Significant reductions in levels of parental stress and improvements in the quality of parental support have been experienced and documented soon after therapy begins. In addition, children learn coping skills.
Program Long-Term Success  Studies show that 80% of children show marked improvement in symptoms within 12-16 weekly sessions.
Program Success Monitored By  Program success is monitored through pre-, mid-, and post-measurements throughout therapy model.
Examples of Program Success  --

PEERS Program

This therapy is UCLA's evidence and curriculum-based educational program for teenagers to help promote success in school, home, and community settings. PEERS is ideal for middle and high school aged youth who have Developmental and Autism Spectrum Disorders, who have social difficulties, and have problems making and keeping friends. It has also been found to be effective with teens with ADHD, Anxiety, Depression, Social Phobias, Bipolar Disorders and OCD.
Budget  $290,900.00
Category  Mental Health, Substance Abuse Programs, General/other Peer Counseling
Population Served Adolescents Only (13-19 years)
Program Short-Term Success  Teens learn to communicate in community environments and apply homework to host gatherings. Parents report immediate confidence in child's interaction with peers.
Program Long-Term Success  Results show that teens participating in this program were having more peer interactions with friends outside of school, and parents reported significant improvement in overall social skills.
Program Success Monitored By  Model success is measured by a standardized test of social functioning.
Examples of Program Success  --

Strong Families Strong Children Program for Military Families

Trained in recognizing the unique challenges of military and veteran families, our therapists help families cope with deployment, post-deployment, reintegration and strategies focusing on strengths when facing the stress of military and post-military life.
CGC is planning on expanding the military/veteran program by introducing UCLA's evidence-based FOCUS (Families OverComing Under Stress).
Budget  1,508,689
Category  Mental Health, Substance Abuse Programs, General/other Specialized Therapy
Population Served Children and Youth (0 - 19 years)
Program Short-Term Success  Families report less stress at home and chidren's mental health outcomes are improved. 
Program Long-Term Success 
Child Guidance Center's Strong Families Strong Children Program addresses the unique challenges of military and veteran families by providing families with access to multiple services including mental health, housing, legal and domestic violence prevention with military connected Peer Navigators supporting clients through the healing process.  This program helps military families cope with deployment, post-deployment, reintegration, and strategies focusing on strengths when facing the stress of military and post-military life.
Program Success Monitored By  Measurements recorded are based on specific forms of treatment.
Examples of Program Success  --


CEO/Executive Director Lori Pack
CEO Term Start Feb 2009
CEO Email [email protected]
CEO Experience

Lori Pack became the CEO of Child Guidance Center (CGC) in February of  2009 after working for the organization as  Licensed Clinical Social Worker for over 20 years and serving a Director of CGC's  Clinical Programs, Child Abuse Prevention and Treatment Programs and the Parent-Child Interaction Therapy (PCIT) program. Lori carries forward CGC's reputation of excellence and compassion for the families we support and our funding partnerships.  Lori is well known in the field of children's mental health and now in the field of military family support systems.  Lori is deeply engaged in the community and is know for her ability to identify innovative and effective solutions to childhood mental health challenges.   Lori obtained her Bachelor of Science (B.S.) degree from the University of California, Berkeley, CA; her Master of Social Work (M.S.W.) degree from Columbia University-School of Social Work, NY, NY.

Former CEOs and Terms

Name Start End
Hank Paris Mar 1967 Jan 2009

Senior Staff

Name Title Experience/Biography
David Barr Director of Strategic Planning & Veterans Programs --
Jose Jorge Clinical Program Director Dr. Jorge is a licensed psychologist and a licensed clinical social worker who has over 30 years of experience in the mental health field. Since 1982, Dr. Jorge has been involved in the treatment of children and adolescents. Prior to joining CGC in 1990, in addition to clinical practice, he provided training to interns from the local master of social work university programs. At CGC he has served as the director of the psychology doctoral internship program. He has been a clinical program director at CGC’s three main facilities and currently directs the Fullerton and Buena Park clinics. Dr. Jorge has a keen interest in the utilization of mental health services by under-served populations.
Rubi Lopez-Becerra Director, Military Families Program --
Elaine O'Rourke Assistant Manager of Administration Elaine O’Rourke is Assistant Manager of Administration with Child Guidance Center. Elaine has more than 30 years of Management and Information Technology experience. Before joining CGC in 2004, she worked for Airgas West and held many roles as Director of Purchasing, Director of Training, and Director of Information Technology. Elaine also worked as an independent contractor for seven school districts selling and installing technology for school food service programs. She resides in La Palma with her husband, children, and grandchildren and enjoys traveling with friends. 
Paulette Romain-Stave Clinical Program Director Paulette has been with Child Guidance Center for 9 years. She first started as a doctoral intern and later became the Assistant Clinical Director for the children’s Medi-Cal program, followed by Co-Director of the SSA Child Abuse Program. Paulette currently is the Director of the Trauma-Focused Cognitive Behavioral Therapy program and also oversees all of CGC’s partnerships and therapeutic services within the Minnie Street, Anaheim Harbor, and Corbin Family Resource Center collaborative. Paulette received her bachelor’s degree from California State University, Fullerton, her master’s degree from Loyola Marymount, and her doctoral degree in Clinical Psychology from Pepperdine University. Throughout her career, she has functioned in both therapist and clinical program director roles in day treatment and outpatient clinic settings. Paulette has extensive experience in clinical assessment and treatment and has enjoyed working with children and families in clinical and school settings. She continues to supervise several staff and sharpen her clinical skills by learning new and innovative treatment approaches, including recent evidence-based treatment modalities such as Parent-Child Interaction Therapy (PCIT) and the UCLA Program for the Education and Enrichment of Relationship Skills (PEERS).
Tay Sandoz Clinical Program Director Tay is clinical program director for Child Guidance Center's Children's Mental Health program in Santa Ana. A graduate of California School of Professional Psychology (CSPP), Los Angeles, he is a specialist in Child and Family Therapy. Tay has been employed at Child Guidance Center since 1997. His main focus is on staff development, innovative treatments and quality of care. He is the father of three boys, ages 13, 11 and 8, and enjoys biking, swimming and spending time with his family. 


Award Awarding Organization Year
-- -- --


Affiliation Year
United Way Member Agency 2018

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Child Guidance Center's collaborative partnerships include:
Strong Families Strong Children program for military families working with Families Forward, Human Options, Veteran's Legal Institute, and Children & Family Futures.
Orange County Veterans and Military Families Coalition
Orange County Children and Families Working Group
UC Davis to expand the training and certification of mental health professionals in the use of  evidence-based mental health treatment including Parent-Child Interaction Therapy (PCIT). 
UCLA to implement the PEERS program for teens with autism.
Harvard University to implement a child obesity prevention program.


Staff Information

Number of Full Time Staff 90
Number of Part Time Staff 4
Number of Volunteers 35
Number of Contract Staff 4
Staff Retention Rate % 83%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 5
Caucasian: 18
Hispanic/Latino: 68
Native American/American Indian: --
Other: 1
Other (if specified): --
Gender Female: 84
Male: 10
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan Yes
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses

Mental Health Care/Facilities

CEO Comments


Foundation Comments



Board Chair Joshua Buttrey
Board Chair Company Affiliation Buttrey Financial - Northwestern Mutual
Board Chair Term July 2018 - June 2021
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Joshua Buttrey Buttrey Financial Voting
Bruce Conn California Equity & Loan Voting
James Ethell Business Financial Consultant Voting
Jessica Glasier Heather James Fine Art Voting
Maryrose Gray Cat & the Owl - Childhood Education Co. Voting
Caroline Hahn Esq. Law Offices of Caroline R. Hahn Voting
Jennifer E. Jana Esq. Malcolm Cisneros | A Law Corporation Voting
Robert Jechart RJE International, Inc. Voting
Sonja Krastman Krastman Communications Voting
Nisha Morris City of Hope Voting
Lori Pack Child Guidance Center Voting
Bryce Robbins McCrometer Voting
Addie Zinone Press Forward Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 1
Caucasian: 12
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): --
Gender Female: 8
Male: 6
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 90%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Board Orientation Yes

CEO Comments


Foundation Comments


Standing Committees

  • Board Development / Board Orientation
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Finance
  • Marketing
  • Strategic Planning / Strategic Direction


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $7,129,089 $6,183,659 $5,264,239
Total Expenses $6,963,473 $6,035,482 $5,380,098

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$221,304 $280,349 $189,158
Government Contributions $292,199 $117,632 $101,804
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $292,199 $117,632 $101,804
Individual Contributions -- -- --
Indirect Public Support -- $0 $0
Earned Revenue $6,541,144 $5,698,207 $4,931,419
Investment Income, Net of Losses $11,471 $9,502 $-14,930
Membership Dues -- $0 $0
Special Events $62,971 $77,969 $56,788
Revenue In-Kind -- $0 $0
Other -- $-77,969 $-56,788

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2017 2016 2015
Program Expense $6,059,937 $5,267,377 $4,678,923
Administration Expense $894,513 $768,105 $701,175
Fundraising Expense $9,023 $0 $0
Payments to Affiliates -- $0 $0
Total Revenue/Total Expenses 1.02 1.02 0.98
Program Expense/Total Expenses 87% 87% 87%
Fundraising Expense/Contributed Revenue 2% 0% 0%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2017 2016 2015
Total Assets $1,395,716 $1,212,158 $1,114,946
Current Assets $1,064,136 $815,778 $671,050
Long-Term Liabilities $282,422 $88,388 $244,321
Current Liabilities $555,808 $456,828 $351,860
Total Net Assets $557,486 $666,942 $518,765

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 1.91 1.79 1.91

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 20% 7% 22%
Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments


Foundation Comments

Summary financial data is per the audited financial statements, form 990s and consultation with the organization. 


Other Documents

No Other Documents currently available.