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Dayle McIntosh Center for the Disabled

 501 N. Brookhurst St. Suite 102
 Anaheim, CA 92801
[P] (714) 621-3300 x 339
[F] (714) 663-2094
[email protected]
Paula Margeson
 Printable 1 Page Summary
 Printable Profile
Organization DBA DMC
The Dayle McIntosh Center
Former Names --
Organization received a competitive grant from the community foundation in the past five years No
Employer Identification Number 95-3313707 00000


Mission StatementMORE »

At Dayle McIntosh Center, people are our business! Our purpose is to partner with individuals, who have disabilities as they gain the resources, knowledge and skills for living independently. Our mission is access and independence by, and for, people with disabilities.

Mission Statement

At Dayle McIntosh Center, people are our business! Our purpose is to partner with individuals, who have disabilities as they gain the resources, knowledge and skills for living independently. Our mission is access and independence by, and for, people with disabilities.

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $2,616,055.00
Projected Revenue $2,676,669.00

ProgramsMORE »

  • Aging with Vision Loss
  • Assistive Technology
  • Mobility Management Program

Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

At Dayle McIntosh Center, people are our business! Our purpose is to partner with individuals, who have disabilities as they gain the resources, knowledge and skills for living independently. Our mission is access and independence by, and for, people with disabilities.

Background Statement

The Dayle McIntosh Center (DMC) is a nonprofit organization in Orange County where people with disabilities help other people with disabilities to have better lives. At DMC, the focus is on what a person can do and not on what he or she can’t do. Dayle McIntosh Center has been a community resource for over 41 years and has assisted thousands of people with disabilities to solve problems and reach their goals. The center offers a wide array of services including advocacy/benefits counseling, Aging with Vision Loss, assistive technology, deaf services, housing referral, independent living skills training, disability-related information and referral, mobility training, peer advice and support, employment assistance, caregiver referral, youth transition, and relocation from institutions. The center helps people from all walks of life without regard for age, race, ethnicity, income, or type of disability. DMC does not charge individuals a fee to receive services. The Dayle McIntosh Center is unique, because the staff and governing board are composed primarily of individuals, who are disabled and committed to helping others become self-sufficient.

The center is named in memory of Dayle McIntosh, one of its founders. Ms. McIntosh had quadriplegia and was only able to use her fingers and thumbs but fully managed her own life. She worked tirelessly to lay the foundation for an independent living center in Orange County, and was slated to be co-directors with Brenda Premo. Regretfully, Ms. McIntosh died at the age of 26, before the center could open its doors. The fierce independence that Dayle McIntosh displayed exemplifies the spirit of the center that bears her name.

Impact Statement

DMC strives to have a positive impact in the lives of consumers and to make Orange County more accessible for the disability community. Here are some examples of people assisted in 2018.

The Assistive Technology (AT) Coordinator assisted a man to use a Tobii Dynavox issued by his insurance company. With built in “eye gaze” technology, this device enables communication and computer access. In addition to demonstrating the communication feature, the AT Coordinator rearranged the device’s layout so that it was more user-friendly and downloaded trial of ”Dragger,” making it easier to replicate the clicking mouse function.The man was moved to tears when he played a video on YouTube. He spends most of his time in bed, bored and lonely, because of the inability to use the computer without help. This device and related software brings the outside world into his bedroom.

The Manager of the Aging with Vision Loss Program received the following note:

"I want to express my sincere appreciation to you and your wonderful staff. Truly, you have made my life with vision loss easier and brighter.

Griselda not only has consummate orientation and mobility instruction abilities, but integrates them with such encouragement and sensitivity. I was accepted to both of the guide dog programs that I applied to and each assessor was impressed with the training I received from Gigi. Bisi has helped me so much in ways of adapting to the life situations which accompany vision loss. She is a lovely model of strong, independent living with limited vision. She has brought me much cheer. The CCTV has helped me tremendously. I can now read papers, manuals, etc. in a fraction of the time using my hand held magnifier. Thank you so much! And thanks to Gigi for bringing it to me, setting it up, and going over the instructions! It was so thoughtful of you to take the time to give me a copy of the instructions manual which you printed. I am thankful for all you and your staff from the Dayle McIntosh Center have done for me.”

As evident above, investing in the lives of individuals with disabilities has yielded amazing results. We look forward to continue impacting the lives of the people that we serve. 

Needs Statement

DMC relies on support from the community to help address specific needs in the lives of people with disabilities and to develop, deliver, and expand services. The following are current issues that the organization needs financial support to address:

The average cost of helping a person move from a nursing home back into the community is $7,500. Expenses incurred include modifications like installing grab bars and ramps, purchasing furniture and household items, and utility and rent deposits. DMC has staff to coordinate relocation, but the center does not have funds for these direct costs.

Often, youth with disabilities are not adequately prepared to transition from public school to adult life. DMC has launched a youth transition program to teach adolescents with disabilities, daily living skills and link them with adult peers, who are self-sufficient. Funds are needed to provide training and recreational activities for young participants so that they may be better prepared to assume adult roles.

CEO Statement

The philosophy of the Dayle McIntosh Center is that any person with a disability, who has determination and resilience, and the opportunity to obtain needed resources and skills, can become a success story. The purpose of the organization is to partner with consumers on the road to independence and to be of assistance as they overcome barriers and gain the knowledge and skills to succeed. We are happy to be on Non-profit Central and to have this platform for sharing our story and promoting our mission of equal access and independence by, and for, people with disabilities.


Board Chair Statement

Per previous Board Chair, Richard Devylder.

I am pleased to have had the opportunity to chair the Dayle McIntosh Center’s board of directors. As the governing body, we are dedicated to the fiscal and programmatic stability and growth of the organization.

The Independent Living philosophy and approach have been crucial to my own personal and professional development and I want to do what I can to ensure that people with disabilities living in Orange County share this benefit. Not only does the center provide direct services to consumers, the organization often takes the lead in the development of public policy that impacts the lives of people with disabilities and acts as a agent for change when the rights and welfare of such individuals are in jeopardy. I believe that the Dayle McIntosh Center is part of the infrastructure that makes Orange County strong.

Other Ways to Donate/Volunteer

The Dayle McIntosh Center is open to partnering with the Orange County community in a variety of ways. The agency welcomes volunteer involvement particularly from individuals with professional expertise such as human resources or public relations. Individuals with disabilities are encouraged to volunteer at the center. This often makes it possible for such persons to gain work experience and develop job skills. The Dayle McIntosh Center constantly seeks community leaders to serve on the governing board or development council. In-kind donations are another way that the community can support the center. Gently used medical equipment and computers to be redistributed to low-income people with disabilities. The donation of office supplies and services such as printing, graphic or website design, and strategic plan development would also be useful to the organization. 

Geographic Area Served

Central Orange County
West Orange County
South Orange County
North Orange County

Organization Categories

  1. Human Services - Centers to Support the Independence of Specific Populations
  2. Human Services - Deaf/Hearing Impaired Centers, Services
  3. Human Services - Blind/Visually Impaired Centers, Services



Aging with Vision Loss

The Aging with Vision Loss provides in-home assistance, for older individuals, who have lost some or all of their sight, 
maintain or regain the highest degree of independence possible. This is achieved through a variety of activities including peer support, low vision assessment, adaptive aids and assistance devises and instruction on them, Orientation & Mobility instruction, transportation, adaptive methods of typing and use of communication devises, and adaptive independent living skills instruction.
Budget  815,460
Category  Human Services, General/Other Services for Individuals with Disabilities
Population Served Aging, Elderly, Senior Citizens
Program Short-Term Success 

The program will provide a broad array of independent living services for 600 program participants annually. Individuals will have completed an intake and assessment and started to work on their individualized Independent Living Plan.

Program Long-Term Success 

Individuals, fifty-five years of age and older, who have lost most or all of their vision throughout the aging process, and have received services through the Aging with Vision Loss Program, will maintain or regain the highest degree of independence possible. This will be achieved through a variety of activities including peer support; low vision assessment, adaptive aids and assistance devises and instruction on them, Orientation & Mobility instruction, adaptive methods of typing and use of communication devises, and adaptive independent living skills instruction.

Program Success Monitored By 

Program success is measured by tracking the degree to which consumers achieve the outcomes defined in their individual independent living plans; the extent to which barriers to self-sufficiency of individual clients are eliminated; and the degree to which the daily living skills of those assisted through the program improve as determined by demonstrated abilities.

This is monitored through various data tracking and reporting systems and consumer satisfaction surveys.

Examples of Program Success 

An Independent Living Services Instructor for the Aging with Vision Loss (AVL) program provided assessment and training to a consumer in a skilled nursing facility. The consumer was a 69-year old male that lost most of his vision due to Retinitis Pigmentosa. The consumer and his family members determined that a nursing home was the safest environment for him. The AVL Instructor provided training regarding human guide techniques, use of tactile markings, adaptive dining methods, money identification, hygiene, simple assistive devices, and referral for National Library Services. After observing his progress toward independence, the family agreed that their relative should leave the nursing facility. With the consumer’s consent, arrangements were made for him to go to live with his nephew in another state. The consumer was provided a list of contacts for services near his future home. This is an example of how adaptive training can increase independence, decrease the level of care needed, and hopefully increase quality of life.

Assistive Technology

Assistive technology (AT) is equipment and devices that enhance the functional capacity of people with disabilities. The Dayle McIntosh Center helps consumers to learn about assistive technology through actual demonstrations of such devices. The center also accepts donations of used equipment, which is cleaned and repaired for distribution to persons, who can’t afford to purchase such items.

Budget  $80,000.00
Category  Human Services, General/Other Human Services, General/Other
Population Served People/Families with of People with Disabilities
Program Short-Term Success 

A system will be available to OC residents, who are disabled, so that they can learn about and test aids and devices for enhanced daily living. Gently used AT will be recycled and provided at no cost to individuals in need.

Program Long-Term Success 

With appropriate assistive technology, consumers will have tools to overcome challenges imposed by their disabilities, be able to function independently, and experience a better quality of life.

Program Success Monitored By 

Indicators used to measure program effectiveness include: the extent to which the needs of individual consumers have been addressed and their desired outcomes reached; the level of satisfaction that participants express with services received; and documented evidence that assistance provided increased and/or improved the person’s ability to become or remain independent.

Examples of Program Success 

A woman whose daughter had spinal meningitis contacted the Dayle McIntosh Center seeking a donation of a tilt power wheelchair. The mother sent a picture of the chair she hoped to acquire, but DMC did not have a chair even similar to that model. She explained that the family’s insurance had denied the DME request and paying out of pocket was not viable due to the chairs value of $3,000. The following day, the exact wheelchair was donated to DMC. When the mother came to pick up the chair, she expressed gratitude to the Dayle McIntosh Center for providing this service to people with disabilities.


Mobility Management Program

Many people with disabilities do not drive or have their own transportation. Sometimes this is because they cannot afford the expense of a car or because the limitations of their disabilities make it difficult for them to obtain a driver’s license. Many individuals, who are disabled, must rely on public transportation. DMC offers mobility training to help prepare consumers for using the bus and train systems. Travel trainers show riders how to plan trips using call-in assistance, phone apps, maps, and the internet. Consumers learn important safety guidelines, how to purchase tokens, board and exit buses and trains, and make transfers. Travel trainers accompany consumers to their destination until they are comfortable traveling by themselves.

Budget  $200,000.00
Category  Human Services, General/Other Services for Specific Populations
Population Served Elderly and/or Disabled
Program Short-Term Success 

Individuals with limited mobility skills have the opportunity to receive one-to-one training in a safe and supportive manner that promotes success. Risks to participants are minimized, because of the structure of the program.

Program Long-Term Success 

Program participants are able to fully engage in community-life and are less likely to become stranded at home, or isolated from the mainstream of society. Dependence on others is reduced. Consumers are better able to take care of personal affairs.

Program Success Monitored By 

Assessment indicators include: The number of training sessions and successful trips completed; the increased ability of participants to plan and implement travel plans; achievement of training objectives, and demonstrated use of travel skills.

Examples of Program Success 

A 49 year old woman with an intellectual disability was interested in receiving mobility training so she could travel independently to potential job sites and one-stop centers. The woman had lived in Anaheim for many years, but had rarely gone outside the city limits and usually stayed at home. During the first few travel training sessions, she seemed hesitant and afraid of what would happen if she got lost. The travel trainer helped to alleviate this concern by teaching the consumer various travel planning methods so she would be able to find her way back home if she became disoriented. When the participant wanted to buy clothes for job interviews, a trip to the shopping center became a mobility lesson. Eventually, the woman was able to plan trips and travel anywhere she wanted to go on the bus. This ability opened the world to this individual.


CEO/Executive Director Paula Margeson
CEO Term Start Oct 2014
CEO Email [email protected]
CEO Experience

Paula Margeson has worked in the Disability Rights movement for more than thirty years and is committed to the principle of equality for all people. As a person who is totally blind and the mother and grandmother of individuals with the same disability, she has a personal interest in improving the quality of life for her peers, who are disabled. She has conducted disability awareness presentations at schools and community groups and public and private agencies and has participated in numerous documentaries and instructional videos including a film made for PBS called “Beyond Blindness”. She advocates for positive change and was part of a group of individuals invited to Washington to review the first draft of the Americans with Disabilities Act. Margeson was also a governmental appointee to several state councils.

Margeson was invited to come back to California as the Director of the Dayle McIntosh Center, in August, after a national recruitment. She is excited about the opportunity to spend the remainder of her career at the organization were she started. She is committed to providing leadership that will result in…excellent service for every consumer, every time.

Former CEOs and Terms

Name Start End
-- -- --

Senior Staff

Name Title Experience/Biography
Socorro Arroyo-Merchain Program Manager

Socorro Arroyo-Merchain has worked in the non-profit field for over twelve years and is currently the Program Manager at DMC. Socorro is responsible for multiple programs, conducts trainings and participates in a variety of community outreach activities. She also serves as an English/Spanish interpreter for other service providers at DMC and is the “go to person” when a Spanish speaking person contacts DMC for services.

Socorro’s own visual impairment affords her the opportunity to share her experience. She was born with congenital glaucoma and cataracts and strongly believes in empowering people with disabilities to continue to strive for independence, inclusion, equality and full participation in all aspects of life.

Diane Dunn Accounting Manager

Diane Dunn is the Accounting Manager for Dayle McIntosh Center. Diane has her Bachelor’s Degree in Accounting, from California State University, Fullerton. She has been an accountant for over 25 years, with 15 years working for companies serving the disabled. Diane’s duties and responsibilities are the daily oversight of the Accounting Department. This includes accounts receivable and grant billings, accounts payable processing, check runs, month-end closing, from trial balance to financial statements. She is also responsible for the agency’s annual audit and reporting to management, the board, and government agencies.

Brittany Hepler Operations Manager

Brittany Hepler is currently the Operations Manager for Dayle McIntosh Center. She possesses a Bachelor’s Degree in Social Work with a focus on Child Welfare from California State University of San Bernardino. Brittany has over six years’ experience working in the non-profit sector with at-risk foster youth, homeless families, and people with all types of disabilities. As an Operations Manager, she is responsible for the day to day operations of the agency, contracts, data administration, data analysis, oversight of administrative staff, and the Interpreting Services Department. Additionally, she is responsible for Human Resources, in-house staff training, and ongoing staff support.


Award Awarding Organization Year
Nonprofit Organization of the Year Anaheim Chamber of Commerce 2016
Center of Excellence: For Meeting Quality Management Standards The California Independent Living Peer Review System 2012
Certificate of Recognition California Legislature Assembly 2010
Certificate of Special Congressional Recognition United States Congress 2010


Affiliation Year
-- --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


The Dayle McIntosh Center (DMC) values collaboration as a useful tool for maximizing resources, addressing issues of mutual concern, and avoiding needless duplication of effort. On the state and national levels, DMC is part of the California Foundation of Independent Living Centers and the National Council on Independent Living. These associations advance the disability rights agenda, identify best practices in service delivery, and promote positive systemic change. Locally DMC partners with agencies such as Cal-Optima, Regional Center and the Department of Rehabilitation to meet the needs of consumers with disabilities through cross-referrals and a team approach to service coordination. Numerous businesses rely on the center for the provision of sign language interpreters and for advice regarding how to remain compliant with disability laws. Staff also serves on advisory committees and boards to ensure that the interests of the disability community are represented. DMC, the Area Agency on Aging, and Cal-Optima have come together to form Orange County’s Aging and Disability Resource Center, which is a collaboration, which  provides one site that individuals might access to apply for all public benefits.      

Staff Information

Number of Full Time Staff 23
Number of Part Time Staff 7
Number of Volunteers 10
Number of Contract Staff 50
Staff Retention Rate % --
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 2
Caucasian: 13
Hispanic/Latino: 14
Native American/American Indian: 1
Other: --
Other (if specified): --
Gender Female: 19
Male: 11
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan --
Organization Policies And Procedures Yes
Business Continuity of Operations Plan --

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses


CEO Comments


Foundation Comments



Board Chair Marcy Lovett President
Board Chair Company Affiliation Actress/Model
Board Chair Term Sept 2016 - Aug 2018
Board Co-Chair Hufsa Ahmad
Board Co-Chair Company Affiliation Peer Mentor
Board Co-Chair Term Feb 2018 - Feb 2020

Board Members

Name Company Affiliations Status
Hufsa Ahmad Lead Peer Mentor, College Community Services Voting
Art Blaser Professor Of Political Science, Chapman University Voting
Carol Geisbauer Grant Consultant Voting
Norma Gibbs Retired, Long Beach State College Voting
Kathryn Goddard Retired Dean of Student Affairs, California State Univ. Long Beach Voting
Marcy Lovett Disabled Actress/Model Voting
Ariel Martinez Computer Instructor, Blind Children’s Organization Voting
Klye McIntosh Finance Director is with Amgen Inc. Voting
Paul Miller Retired, California State Fullerton Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 6
Hispanic/Latino: 1
Native American/American Indian: 0
Other: 1
Other (if specified): Middle Eastern
Gender Female: 5
Male: 4
Not Specified 0

Board Information

Board Term Lengths 2
Board Term Limits 3
Board Meeting Attendance % 90%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 75%
Board Orientation Yes

CEO Comments

The Dayle McIntosh Center is a consumer-controlled organization. Legislative regulations and the agency’s bylaws state that a majority of the governing board must be comprised of individuals, who are disabled. At present, five of the nine directors have disabilities. Additionally, three directors represent minority populations. The age range of the board members covers a span from 29 to 90 years. Four directors are male and five are female. The income range of board members falls within the low/moderate designation. The diversity represented on the governing board is important, because this body sets policy and provides oversight for the organization. Well-rounded leadership helps to ensure that no group or philosophical idea will dominate the business of the board of directors.

Foundation Comments


Standing Committees

  • Audit
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Program / Program Planning


Revenue vs. Expense ($000s)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Expense Breakdown 2014 (%)

Fiscal Year Oct 01, 2018 to Sept 30, 2019
Projected Revenue $2,676,669.00
Projected Expenses $2,616,055.00
Form 990s

2017 990

2016 DMC 990 2016

2015 DMC 990 2015

2014 990

2013 990

2012 Form 990

Audit Documents

2017 DMC Audit

2016 DMC Audit

2015 DMC Audit

2014 DMC Audit

2013 DMC Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2016 2015 2014
Total Revenue $2,090,843 $1,848,827 $2,101,920
Total Expenses $2,061,286 $1,844,495 $2,094,798

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2016 2015 2014
Foundation and
Corporation Contributions
$58,938 $1,372,408 $55,084
Government Contributions $1,621,542 $0 $1,373,157
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $1,621,542 -- $1,373,157
Individual Contributions -- -- --
Indirect Public Support -- -- $19,400
Earned Revenue $400,607 $480,207 $643,312
Investment Income, Net of Losses $22 $-1,390 $9
Membership Dues -- -- $0
Special Events $8,729 -- $6,919
Revenue In-Kind -- -- $1,572
Other $1,005 $-2,398 $5,855

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2016 2015 2014
Program Expense $1,781,056 $633,408 $1,791,153
Administration Expense $260,153 $1,211,087 $285,296
Fundraising Expense $20,077 -- $18,349
Payments to Affiliates -- -- $0
Total Revenue/Total Expenses 1.01 1.00 1.00
Program Expense/Total Expenses 86% 34% 86%
Fundraising Expense/Contributed Revenue 1% 0% 1%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2016 2015 2014
Total Assets $523,357 $491,076 $487,939
Current Assets $416,962 -- $395,443
Long-Term Liabilities $204,497 -- $210,977
Current Liabilities $207,116 $408,889 $199,107
Total Net Assets $111,744 $82,187 $77,855

Short Term Solvency

Fiscal Year 2016 2015 2014
Current Ratio: Current Assets/Current Liabilities 2.01 0.00 1.99

Long Term Solvency

Fiscal Year 2016 2015 2014
Long-term Liabilities/Total Assets 39% 0% 43%
Endowment Value --
Spending Policy --
Percentage(If selected) --
Are you currently in a Capital Campaign? --
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments

The Board and Management of the Dayle McIntosh Center are very focused on increasing its financial strength so that it can continue to serve the citizens of Orange County for many years to come. Our management and our board have put DMC back on-track financially, after a few difficult years during which we struggled with our non-grant activities. Moving forward, our new management team is increasing its outreach efforts to raise funds from individuals and businesses in the communities we serve. We believe that the “I Heart Orange County” campaign will serve as a strong platform to build awareness about DMC as well as to launch an enhanced private fundraising campaign.

Foundation Comments

Summary financial data is per the Form 990s and consultation with the organization. Foundation/corporate and individual contributions are combined under Foundation and Corporation Contributions.