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Human Options, Inc.

 5540 Trabuco Road, Suite 100
 Irvine, CA 92620
[P] (949) 737-5242 x 223
[F] (949) 737-5244
[email protected]
Ann Duncan Levy
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 95-3667817 00000


Mission StatementMORE »

Human Options

Human Options ignites social change by educating Orange County to recognize relationship violence as an issue that threatens everyone, advocating for those affected by abuse, extending a safe place for victims and empowering survivors on their journey of healing.

Our Vision: We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.


Mission Statement

Human Options

Human Options ignites social change by educating Orange County to recognize relationship violence as an issue that threatens everyone, advocating for those affected by abuse, extending a safe place for victims and empowering survivors on their journey of healing.

Our Vision: We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.


FinancialsMORE »

Fiscal Year 2019
Projected Expenses $5,639,262.00
Projected Revenue $5,639,262.00

ProgramsMORE »

  • Human Options: Breaking the Cycle of Domestic Violence
  • Human Options' Emergency Shelter
  • Human Options' Transitional Housing
  • Human Options' Center for Children and Families
  • Human Options' Safe Options for Seniors Program
  • Human Options' Community Education Program

Revenue vs. Expense ($000s)

Expense Breakdown 2018 (%)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Human Options

Human Options ignites social change by educating Orange County to recognize relationship violence as an issue that threatens everyone, advocating for those affected by abuse, extending a safe place for victims and empowering survivors on their journey of healing.

Our Vision: We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.


Background Statement

Human Options began with a crisis hotline in 1981 to address a critical community health issue - domestic violence and the lack of available services for the victims. In its 38-year history, the organization has developed a full continuum of programs and services intended to break the cycle of domestic violence and to provide individuals affected with safety, support, education, and the opportunity to heal from the physical, emotional and psychological trauma. Overall program goals include safety, self-sufficiency, emotional health and resilience, stable families, and changed attitudes in order to transform societal and cultural beliefs and norms that tolerate and support violence.

Programs include a 24-hour bi-lingual crisis hotline; confidentially located residential emergency shelter and transitional housing programs; Community Education program offering violence prevention and awareness programs to schools, healthcare service providers, law enforcement, human resources professionals, social service agencies, community groups, etc. Community-based services are provided at the Center for Children and Families and in five satellite offices at Family Resource Centers located throughout Orange County in Newport Beach, Santa Ana (2 locations), Lake Forest and San Juan Capistrano. Annually, Human Options’ services assist more than 1,900 clients in its residential and community-based programs, more than 5,000 callers to the 24-hour crisis hotline, and provide community education and awareness programming to over 10,000 community members. Our clients come from all of Orange County, are of all ages and ethnicities, are typically very low-income and are un- or underinsured.   

Agency-wide, Human Options has implemented a trauma-informed care approach that emphasizes physical, psychological and emotional safety, is culturally and linguistically appropriate and helps domestic violence survivors rebuild a sense of empowerment. 


Impact Statement



1.   Agency-wide in Fiscal Year 2017-2018, Human Options served over 1,850 clients in direct services in our residential (emergency shelter and transitional housing programs) and community-based programs (Center for Children and Families and satellite offices at five Family Resource Centers), assisted more than 6,000 callers requesting crisis intervention, information and referrals, and reached more than 12,000 community members through educational presentations.

2.       We have continued to advance our domestic violence education and awareness efforts in Orange County. In order to create a safe, supportive environment for victims and their families, we are leading the county-wide effort to educate healthcare providers, who often feel ill equipped to respond to the needs of dv victims, on the impact of domestic violence and the importance of integrating regular domestic violence screenings of patients in their daily routine. Trainings for First Responders also include law enforcement agencies, courts, community clinics, human resource professionals, and employers.


1.     Community education and prevention efforts to engage the broader community in our mission and goal to promote healthy relationships and understanding of gender roles among teens and young adults.

2.     Homelessness prevention – Homelessness is the second most important concern for victims of domestic violence; second only to fearing for their own safety. In order to increase clients’ ability to live violence free in stable housing, we seek to prevent homelessness by connecting victims to rapid re-housing providers and local support networks of housing community partners and landlords. 

3.     Strengthening cultivation and stewardship of volunteers, community minded companies and donors to ensure Human Options has reliable, recurring revenue. We aim to inspire our supporters so they can articulate a case for giving, promote philanthropy, and become ambassadors for social change. 


Needs Statement

Domestic violence is both a human rights and public health issue that thrives in silence, occurs every day, in every community, and is still under-reported.  It is not inevitable, it is preventable and Human Options can break the cycle. Through our extensive community partnerships, innovative programs, and our deep involvement in statewide efforts, we are uniquely positioned to lead countywide efforts to end domestic violence in Orange County.

1. Ongoing need for staff training and development.

2. The need for legal advocacy and legal services for domestic violence victims continues to increase. Human Options has built a legal advocacy program with a supervisory position and additional legal advocates to provide comprehensive legal support for clients. These positions need continual funding.

3. Investment in prevention is the path to the future of a nonviolent community.

4. Ongoing program evaluation and outcome measurement – four times in the past 37 years we have invested in independent research by university academicians. Each time studies found 90 % of graduates were violence free. The cost of each research project averages $50,000 to $70,000

CEO Statement

Human Options is distinguished in several ways:  professional staffing, innovation, collaboration, and formal research to document the impact of our services. We monitor program outcomes on an ongoing basis by conducting pre- and post-testing at the beginning and end of a series of services. 

Human Options partners with five Family Resource Centers and is the lead agency in two.  We are also the lead agency in a multi-agency partnership to train healthcare professionals to reach out to patients who may be domestic violence victims.  Our programs are staffed by skilled professionals who are deeply committed to the mission of Human Options.  We have developed multiple collaborations which enable us to provide a variety of services without additional cost.   We have partnered with UC Irvine, Whittier, and Chapman Law Schools to provide legal advocacy services for our clients and training for their students, and we have developed a team of volunteer attorneys who provide pro-bono legal services.


In addition to our licensed clinical social workers and marriage family therapists, Master level Interns (social work and marriage family therapy) from USC, Cal State University Long Beach and Fullerton enable us to provide supervised intensive counseling to our clients and to train the next generation of leaders.  Human Options was voted “outstanding field placement” for USC students in 2012.


Our children’s therapy programs provides trauma-informed counseling services and curriculum which help children heal from trauma and develop resilience and self-confidence. Parenting education gives the parent the tools to support their children’s healthy development.  

Our men’s task force “Men in Motion” raises funds specifically for our community education and awareness programs annually and involves men in becoming educated about domestic violence and educating their peers.


Board Chair Statement


Human Options is 38 years old.  We have grown and become a well-structured organization with strong infrastructure, dedicated professional staff, a vital mission-driven board of directors, and a multifaceted fund development program.

Human Options has done something four times since opening our doors that few domestic violence programs have done: formal research on the impact of our programs by contracting with university academics to follow shelter and transitional housing program participants one year or more after program completion. Each time, 90 per cent of the graduates reported a violence free life. 

We not only have a strong program, but we have strong leadership. 

Human Options continues to design new programs to heal trauma and strengthen the women and children who walk through our doors.  We have reached out to the community to build prevention programs, educating an average of 10,000 youth annually. 

Human Options' clients, donors, staff and volunteers - all are motivated by a passion to empower and support those who have the strength and the courage to walk away from everything they know, unpleasant as it may be, but still the reality they are living. These women start all over, and I mean start all over. They begin a totally new life, a better, peaceful life for themselves and for their children and ultimately for their grandchildren. Every time I see a woman walk through the shelter door, or hear a program graduate speak, I know that without a doubt, the work we do is making a difference, now and forever.

Our goal is a community where EVERY home is a safe place for EVERY member of EVERY family.


Other Ways to Donate/Volunteer

Help support families in our residential program: mail a check, donate on our website, check out the wish list for needed items. Every amount makes a difference! $200 provides a full day of shelter, safety, food, and services. $500 provides basic necessities for all the families in the emergency shelter. For more information, contact Nora Caldwell at 949-737-5242 x 211. Like us on Social Media. Serve on an Event Committee, introduce friends, family and colleagues to Human Options, support our annual fundraising events that provide education and raise funds for all our programs - Contact Nora Caldwell at 949-737-5242 x 211. Volunteers are welcomed and needed at all of our program sites. Volunteers must be at least 18 years old to work directly with clients and in most cases must complete a state mandated 40-hour training. We hold these trainings twice a year. General information about this training appears on our website. Upon completion participants receive a certification as mandated by California Evidence Code Section 1037.1. Contact Roxanne Vidrio, [email protected] for further information and registration.

Geographic Area Served

Central Orange County
South Orange County
West Orange County
North Orange County

Human Options serves individuals and families who experience or are at risk for domestic violence. Our clients come from all of  Orange County. 

Organization Categories

  1. Human Services - Family Violence Shelters and Services
  2. Housing, Shelter - Homeless Shelters
  3. Mental Health & Crisis Intervention - Community Mental Health Centers



Human Options: Breaking the Cycle of Domestic Violence

Programs Overview: Human Options offers comprehensive programs for individuals and families who are experiencing, or are at risk for, domestic violence. Our clients are of all ages, gender and ethnicities. Clients can access our continuum of services  depending on their specific needs and their need for safety. Our residential programs offer short-term emergency shelter and transitional housing - ranging from 45 days to 6 months. Services at our community-based center, the Center for Children and Families, and its satellite offices, include: individual and group counseling, parenting programs, home visitation, information and referrals about community resources, legal advocacy and the Personal Empowerment Program. Our Community Education program offers educational presentations and awareness campaigns to middle, high school and college students about teen dating violence, and talks to parents and child care workers about the effects of domestic violence on children. Human Options also educates healthcare service providers, law enforcement and judicial officers on identifying abuse and providing patients with linkage to domestic violence service providers.  The budget figure below represents the entire agency budget. 


Budget  $5,639,262.00
Category  Human Services, General/Other Family-Based Services
Population Served Victims At-Risk Populations Homeless
Program Short-Term Success  Many clients have symptoms of anxiety and depression as a result of living with the trauma of long-term abuse. Human Options' clinical programs are designed to increase the well-being, mental health and resiliency of our clients. We track the impact of therapeutic services through two assessment tools, the Patient Health Questionnaire PHQ-9 and the Generalized Anxiety Disorder Scale GAD-7.  At least 70% of clients report decreased anxiety and depression symptoms.

Every client leaves our programs with a personal safety plan, knowing how to mitigate dangerous situations that could lead to violence and having a safe place to go to. 

Program Long-Term Success 

We know that our programs work. Four times Human Options has contracted with independent academic researchers to design and implement follow-up studies of program participants one year or more after their completion of the emergency shelter or transitional housing programs. Each study found that 90 to 93% of the program graduates lived violence free.

Program Success Monitored By 
Clients self-report frequency of anxiety and depression symptoms at the beginning and end of a series of counseling sessions. Results are measured through two standardized assessment tools used by mental health professionals, the PHQ-9 and the     GAD-7.  
Examples of Program Success 

More than 70% of clients report a decrease in the frequency of anxiety and depression symptoms.

Human Options' Emergency Shelter

Human Options serves victims of domestic violence through our emergency shelter program.  All clients access this program through contacting the 24-hour bi-lingual crisis hotline.  Hotline staff provides information, referrals, discusses any options callers may have, and responds to request for emergency shelter.  The emergency shelter provides a safe, supportive place that gives families the tools to begin reclaiming their lives. Besides providing physical safety, basic necessities and food, servcies include individual counseling, case management, legal advocacy and supportive services, children's program, job search assistance and linkage to community resources and help with finding affordable housing. Most of our shelter clients are low income. Program services assist clients in moving forward toward self-sufficiency and establishing a violence free life independent from the abuser. Human Options’ legal advocates work with each client according to their needs.
Budget  $875,000.00
Category  Human Services, General/Other Family-Based Services
Population Served Victims Homeless At-Risk Populations
Program Short-Term Success 
100% of clients leave with a personalized safety plan.  As a result, each client knows how to avoid or mitigate dangerous situations which would lead to further violence and abuse. The client knows how to plan ahead for her or his physical safety based on individual circumstances and has identified a physical place of safety for her/himself and the children. This is  measured by case manager and therapists notes.

Goals include increasing safety for clients and their children, improving mental health functioning, increasing knowledge of the cycle of domestic violence and the effects of domestic violence on children, educating clients on their legal rights and options and community resources, and assisting clients with obtaining safe transitional or permanent housing at program exit.

Program Long-Term Success 
90% of emergency shelter clients are still living violence free one year or more after leaving the program.
Program Success Monitored By 

1. 100% of clients will have safe housing, receive services as outlined above and complete a safety plan for themselves and their children.

2. 60% of clients will self-report report a reduction in anxiety and depression symptoms as measured by the Generalized Anxiety Disorder (GAD-7) test and Patient Health Questionnaire (PHQ-9).

3. 80% of clients will increase their knowledge of safety planning, legal rights, the cycle of domestic violence and parenting skills (measured by Adult Outcomes Questionnaire).

4. 70% of clients and their children will obtain safe permanent or transitional housing upon shelter exit

In order to verify that services are achieving results, clients complete pre and post tests at shelter entry and exit which enable us to assess changes in their mental health, knowledge re. domestic violence issues and housing destination.
Examples of Program Success 

“Even though we are not the program anymore, staff is still there for us. Human Options helped me get out of a life full of abuse and hopelessness. They gave me an opportunity to build a new life free of violence and full of love. I don’t know where we would be without Human Options, that’s why I want to thank everyone who has anything to do with Human Options. You all are really making a difference in people’s lives. Thank you. “

Human Options' Transitional Housing

Human Options offers two transitional housing programs for victims of domestic violence. Second Step: a fourteen-unit apartment complex offering transitional housing to 14 women and their children for up to six months; and Third Step: a longer-term transitional housing for 6 women and their children for up to 12 months. All transitional housing clients first need to complete an emergency shelter program. When clients enter Second Step, 95% have extremely low incomes and need life and work sills training.  At Third Step the target population consists of  families with two or more children who have completed domestic violence emergency and transitional housing programs. To qualify, clients need to be employed full time, possess a car or have reliable transportation, have a child care plan in place, and be committed to safety and long term self-sufficiency. These families benefit from this program primarily because the low-cost transitional housing gives them time to increase their financial self-sufficiency and improve their employment opportunities through additional education and vocational training. Program services include case management, counseling, legal advocacy, psycho-educational groups for life and communication skills and parenting skill, linkage to partner agencies for financial literacy training, employment search and assistance with obtaining permanent housing.
Budget  581,109
Category  Housing, General/Other Transitional Housing
Population Served Victims Homeless Poor,Economically Disadvantaged,Indigent
Program Short-Term Success  By the time clients leave the Second Step program, 70% will increase their financial stability/total income, and 70% will obtain permanent, affordable housing. 
Program Long-Term Success  Second Step, like the Emergency Shelter is a research-proven program. Four independent academic research projects found 90% of program graduates to be violence free one year or more after completing the Second Step program. 
Program Success Monitored By 
Program success is monitored by pre- and post-tests, counselor and case manager notes, and client self-reports. Employment and income are measured by paycheck stubs; obtaining permanent housing is measured by a completed lease agreement.
Examples of Program Success  When I was at Second Step, I was able to return to school and finish my Elementary Teaching Credential. I have moved into my own apartment and continue to go back to the Human Options' Center for Children and Families for counseling and emotional support. I have rebuilt my household into a home. But, best of all, I have regained faith in myself."  Client Quote

Human Options' Center for Children and Families

The Center for Children and Families, located in Costa Mesa, offers domestic violence intervention programs for both adults and children. Satellite offices are at Family Resource Centers in Santa Ana (2 locations), Lake Forest, Newport Beach and San Juan Capistrano. Services are offered in English and Spanish, are offered at no cost or on a sliding fee scale, and serve high risk low income populations. We provide mental health counseling with a focus on trauma and intervention for domestic violence victims and their families. We also offer Parenting Education, the Personal Empowerment Program, Family Advocacy, legal advocacy and legal clinics, Youth Empowerment groups and Information and Referral services.   
Budget  $2,109,194.00
Category  Human Services, General/Other Services for Specific Populations
Population Served Victims At-Risk Populations Poor,Economically Disadvantaged,Indigent
Program Short-Term Success  60% of clients will report a decrease in anxiety and depression symptoms. 

The counseling goal is to increase each client’s mental health resiliency by providing individual and group counseling utilizing a trauma-informed approach to decrease anxiety and depression related to abuse. As a result, the client will know how domestic violence affects her health and emotional well-being and knows how to manage herself in stressful situations.

Program Long-Term Success 

The long-term goal is for clients to increase their personal safety and well-being, know about the cycle of domestic violence and their legal rights and options. By leaning about individual safety planning, clients know how to avoid/mitigate dangerous situations which would lead to violence and abuse. Clients learn how to plan ahead for their physical safety and develop a safety plan for themselves and their children. 

•         75% of clients that complete the Personal Empowerment Program (PEP) will show increased knowledge of domestic violence issues on a four-point measurement tool at post-test.

The goal is to increase knowledge of domestic violence by educating victims about the cycle of violence, warning signs, power and control tactics of abuser, why the victim stays and the effects of domestic violence on children. Studies show that if victims know the dynamics of the cycle of domestic violence, and have resources and information pertaining to their rights, they are more inclined to leave an abusive relationship.  

Program Success Monitored By 
At the beginning and end (pre- and post-tests) of a series of counseling sessions, clients complete standardized assessment tools/questionnaires. The impact of counseling sessions is measured by the Personal Health Questionnaire (PHQ-9) and the Generalized Anxiety Disorder Scale (GAD-7) assessment tools. In addition, other outcomes are measured by pre- and post-tests of the Personal Empowerment Questionnaire, counselor and case manager case notes, and client self-report.
Examples of Program Success 

Veronica (client name changed to protect her privacy) came to Human Options' Center for Children and Families following her latest domestic violence incident - a fractured nose at the hands of her husband. She felt like she was walking on eggshells, never knowing when her husband would explode. Her legal advocate advised Veronica of the shelter program and how to safely leave the relationship. It was then discovered that although her husband was a U.S. citizen/legal resident, Veronica’s husband never petitioned for her to become a legal resident because he wanted to prevent her from working. Veronica was educated on the Violence Against Women Act, attended an immigration clinic and had her case taken pro-bono. Thanks to the Center's legal advocacy program for victims of domestic violence, Veronica gathered the strength to leave her abusive husband and is now on her way to becoming a legal resident.

Human Options' Safe Options for Seniors Program

The Safe Options for Seniors program provides services to victims of intimate partner and family violence age 50 and older or dependent adults over the age of 18. Services include individual and group counseling, case management, and legal advocacy to individuals caught in the web of family violence. Each year this program serves approximately 100 adults.  Human Options’ staff makes contact with the client over the phone and initiates a home visit or joint visit with the referring party. During this initial assessment clients are provided education and community resources, as well as offered the above services. Also, clients themselves contact Safe Options for Seniors directly to receive help with their situation. Our Safe Options for Seniors program is nationally recognized for its innovation and success. 
Budget  $93,417.00
Category  Human Services, General/Other Senior Services
Population Served Victims Aging, Elderly, Senior Citizens Elderly and/or Disabled
Program Short-Term Success   Anticipated Results/Outcomes measured by Client Outcome Assessment pre and post-test:
  • 100% of clients will increase safety and reduce risk factors through individualized safety plans
  • 80% of clients will show increased empowerment and self-efficacy
  • 60% of clients will show a decrease in depression and/or anxiety symptoms



Program Long-Term Success  80% of clients will show increased knowledge of the cycle of domestic violence and legal rights and options regarding family violence
Program Success Monitored By 
Key aspects of client impact will be measured by the self-administered Patient Health Questionnaire (PHQ-9), the Generalized Anxiety Disorder Scale (GAD-7), and our Safe Options for Seniors Questionnaire. The Safe Options for Seniors Questionnaire measures decreased levels of abuse, increased personal safety, and increased knowledge of legal rights related to family violence and abuse. The Patient Health Questionnaire (PHQ-9) is used to assess the severity of depression for clients, and the Generalized Anxiety Disorder Scale (GAD-7) determines the severity of anxiety for clients. Both the PHQ-9 and the GAD-7 assessment tools have clinical cutoff points that represent mild, moderate, and severe levels of the mental distress and disorder. Therapists administer pre and post tests of each assessment tool at the first and last counseling session.
Examples of Program Success  "The Safe Options for Seniors Program was there to reassure me when I was tentative, to listen when I was scared, to comfort me when I was sad, and to share in my triumphs, no matter how small. Thank you Human Options for believing in me when I did not believe in myself." Client Quote

Human Options' Community Education Program

The goal of Human Options' Community Education program is to engage the community in our mission to raise awareness of the issue of domestic violence, to prevent relationship violence, and to present information and tools for healthy relationships. In order to change societal attitudes and the beliefs that perpetuate the cycle of domestic, we provide violence prevention educational programming and awareness campaigns designed to bring light to this issue that still thrives in silence. Our community educators use storytelling, lectures, and virtual interactive lessons to engage audiences. We present to teens in middle and high school, college students and at teen conferences, and to healthcare, human resource and social service professionals, and law enforcement on the issue of domestic violence. An example is our annual awareness campaign, Stand Against DV, where high school varsity football teams wear purple socks to a game taking place during Domestic Violence Awareness Month in October. Additional awareness and educational activities are scheduled on campus during the week.

Budget  $367,000.00
Category  Education, General/Other Educational Programs
Population Served K-12 (5-19 years) Adults General/Unspecified
Program Short-Term Success 
75% of students who participated in a classroom presentation can identify warning signs, the cycle of violence, types of violence and can describe verbal abuse two weeks after the presentation.
Program Long-Term Success   After classroom presentations, participants will be able to identify warning signs and types of abusive relationships, know where to turn for help or information and resources, understand why a victim might stay in the relationship and finds it hard to leave, effectively talk with friends and peers in abusive relationships and identify services available for them if they are in an abusive relationship.  In addition, health care providers and first responders will know how to screen their patients for domestic violence, know where to refer for services, and be more comfortable in approaching the subject with their patients/clients.  
Program Success Monitored By 
Pre and post test as well as teacher and student feedback
Examples of Program Success   Here is a quote from one of the teachers:

“The presentation has the ability to captivate and entice these students unlike many others. It can be related to any student who is dating or is thinking about dating. It is Fantastic!”



CEO/Executive Director Ms. Maricela Rios-Faust LCSW
CEO Term Start Feb 2016
CEO Email [email protected]
CEO Experience

Maricela Rios-Faust has been Human Options' CEO since February 2016, following the retirement of founding CEO, Vivian Clecak. She had served as Human Options' Associate Executive Director and Chief Operations Officer since 2007.  Ms. Rios-Faust holds a Master’s Degree in Social Work, is a Licensed Clinical Social Worker, and a Certified Fundraising Executive.  She has an extensive background in strategic leadership, nonprofit management and fundraising, is passionate about this work, and has built many meaningful collaborations that have expanded our programs and increased our impact in the community.  Ms. Rios-Faust is recognized as a leader in domestic violence prevention and treatment.  She is the immediate past President of the California Partnership to End Domestic Violence, a statewide organization to prevent and end domestic violence (two-year term).  She also co-chairs the Orange County Domestic Violence Death Review Team, serves on the Orange County Women’s Health Project Advisory Board and the WeCan Coalition Steering Committee.  Ms. Rios-Faust was named one of Orange County’s Most Influential of 2014 for her leadership on increasing awareness of the health impacts of domestic violence.  She is also a Field Instructor for Bachelor and Master’s level student interns from University of Southern California and California State University Long Beach. Through her work with the Blue Shield Strong Field Project, she has focused on developing leadership within the agency by connecting staffs’ passion for the work of Human Options with the larger social issue of domestic violence. 

Former CEOs and Terms

Name Start End
Ms. Vivian Clecak Oct 1981 Jan 2016

Senior Staff

Name Title Experience/Biography
Ann Duncan Levy Chief Development Officer --
Judith Rose LCSW Chief Program Officer --


Award Awarding Organization Year
Community Service Award OC Women Lawyers Association 2015
Agency of the Year USC School of Social Work 2012
Community Partner of the Year Orange County Public Law Center 2012
Guardian de Justicia Award OC Hispanic Bar Association 2012
Ambassador of Peace Award to Human Options' Men's Task Force Violence Prevention Coalition of OC 2011


Affiliation Year
OC Partnership 2000
United Way Member Agency 1982

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --


Human Options has developed and successfully participated in many formal and informal collaborative relationships. The most recent collaborative formed was the Orange County Women's Health Project's Health and Domestic Violence Integration Project, where we partnered with three other Orange County domestic violence shelters, Community Service Programs (CSP) and Children's Bureau to develop and implement cross -disciplinary trainings for health care and social service providers in Orange County over a 3.5 year period. A brief list of key collaborations and partnerships includes:  South Orange County Family Resource Center, Costa Mesa Family Resource Center, Minnie Street Family Resource Center, Corbin Family Resource Center, San Juan Capistrano Family Resource Center CHEC; Newport Mesa Unified School District, Santa Ana Unified School District, Irvine Unified School District, Orange County Department of Education; Santa Ana, Irvine, Costa Mesa, Newport Beach and Anaheim Police Departments; Families Forward, Women Helping Women, Abrazar/SparkPoint, Working Wardrobes, KidWorks, SPIN, Orange County Partnership, CSP, Child Guidance Center, The Raise Foundation, Latino Health Access, Santa Ana Boys and Girls Club, Orange County Children’s Therapeutic Arts Center, Kaiser Permanente, Hoag Hospital, Council on Aging, Orange County Family Justice Center, Orange County Shelter Collaborative, and Santa Ana Building Healthy Communities, Canyon Acres, Department of Education, Big Brothers and Sisters, Boys and Girls Clubs and the Orangewood Children's Foundation. 

Staff Information

Number of Full Time Staff 42
Number of Part Time Staff 17
Number of Volunteers 90
Number of Contract Staff 0
Staff Retention Rate % --
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 2
Asian American/Pacific Islander: 2
Caucasian: 12
Hispanic/Latino: 43
Native American/American Indian: 0
Other: --
Other (if specified): (unspecified)
Gender Female: 57
Male: 2
Not Specified --

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Management Succession Plan Yes
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses


CEO Comments

Human Options continues its long-term effort of building and sustaining a “leaderful” organization at every level. The organization continues to utilize and provide training in Tom Rath’s StrengthsFinders.  Program directors work with each individual staff member to define ways in which he or she can be a leader no matter what his/her job title or role.  Leadership opportunities are also offered beyond the agency walls; staff members are given opportunities to participate in collaborations and statewide advocacy groups to break the cycle of domestic violence, such as the California Partnership to End Domestic Violence, and to bring back their learning to their teams.  Human Options’ CEO is the past president of the California Partnership to End Domestic Violence.  All program directors invite staff to share a success story or “mission moment” at formal staff meetings or in informal connections.  Passion for the mission informs the daily activities.

Human Options provides culturally and linguistically appropriate services and has extensive expertise serving victims of domestic violence from diverse cultures, races, ethnicities, and gender orientations. 68% of our staff is bilingual, 46% is bicultural. We have extensive experience in recruiting, hiring, and retaining bilingual, bicultural, and multicultural staff members, interns and volunteers, to ensure that services provided are diverse and linguistically and culturally appropriate. Staff is cognizant of and respectful of our clients’ culture, beliefs, and attitudes as they provide services.


Foundation Comments



Board Chair Mrs Diane W. Biagianti
Board Chair Company Affiliation Edwards Lifesciences
Board Chair Term Jan 2019 - Dec 2020
Board Co-Chair n/a
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Michael A. Morris Minyard & Morris Voting
Scott Allen Community Volunteer Voting
Ashley Allyn Gibson, Dunn & Crutcher Voting
Anderee Berengian RezVen Partners Voting
Diane W. Biagianti Edwards Lifesciences, LLC Voting
Celina Doka Partner, KPMG LLP Voting
Joe Ferrentino Newmeyer & Dillion Voting
Andrew Gray Latham & Watkins LLP Voting
Susan Heller -- Voting
Lisa Hummelberg -- Voting
Douglas Jackson Pacific Life Voting
Michele I. Khoury Community Volunteer Voting
Vina Leite Cylance, Inc. -- Voting
Mary Jo Mursa Kaiser Permanente Voting
Wendy Peterson Knobbe & Martens Voting
Diana Robertson Lincoln Financial Group Voting
Linda Schilling Schilling Law Group Voting
Olga Smirnova Plan A Foundation Voting
Kerri Sonenshine Far West Restaurant Group, LLC Voting
Kerri Summers Call & Jensen Voting
Les Thomas Thomas Consulting Group Voting
Ryan Wilkinson CBRE Capital Markets Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 2
Caucasian: 19
Hispanic/Latino: 0
Native American/American Indian: 0
Other: --
Other (if specified): --
Gender Female: 14
Male: 8
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 60%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 65%
Board Orientation Yes

CEO Comments

Historically, Human Options has had up to 22 independent board committees, task forces and support groups.  These committees met regularly on a monthly or bi-monthly basis, sometimes resulting in multiple meetings and commitments for board members in one week.  It was therefore important to revise the committee structure and consolidate committees to tie into the larger organizational strategy and operate in a more intentional way.  Our core committees are: Executive, Audit, Finance, Fund Development (Advancement), Governance and Program.  Smaller “sub-committees” were folded into the core committees and meet only as needed.    


Foundation Comments


Standing Committees

  • Audit
  • Board Governance
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Program / Program Planning


Revenue vs. Expense ($000s)

Expense Breakdown 2018 (%)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Fiscal Year July 01, 2018 to June 30, 2019
Projected Revenue $5,639,262.00
Projected Expenses $5,639,262.00
Form 990s

2018 Form 990

2017 Form 990

2016 Form 990

2015 990

2014 Form 990

2013 990

Audit Documents

2018 Audit

2017 Audit

2016 Audit

2015 Audit

2014 2014-2015 Audit

2013 2013-2014 Audit

2013 audit 2013-1014

2012 2012-2013 Audit

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2018 2017 2016
Total Revenue $5,238,173 $5,099,868 $5,594,737
Total Expenses $5,644,409 $5,329,407 $4,650,406

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2018 2017 2016
Foundation and
Corporation Contributions
$2,249,803 $1,887,891 $3,037,564
Government Contributions $2,200,934 $2,117,201 $1,731,494
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $2,200,934 $2,117,201 $1,731,494
Individual Contributions -- -- --
Indirect Public Support -- -- $1,181
Earned Revenue $126,171 $102,972 $121,894
Investment Income, Net of Losses $211,817 $321,160 $56,259
Membership Dues -- -- $0
Special Events $441,026 $633,748 $622,693
Revenue In-Kind -- -- $0
Other $8,422 $36,896 $23,652

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2018 2017 2016
Program Expense $4,544,647 $4,243,154 $3,561,084
Administration Expense $586,303 $608,109 $540,299
Fundraising Expense $513,459 $478,144 $549,023
Payments to Affiliates -- -- $0
Total Revenue/Total Expenses 0.93 0.96 1.20
Program Expense/Total Expenses 81% 80% 77%
Fundraising Expense/Contributed Revenue 10% 10% 10%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2018 2017 2016
Total Assets $11,070,759 $11,563,212 $11,874,771
Current Assets $6,000,834 $6,537,820 $2,920,976
Long-Term Liabilities -- $13,743 $13,743
Current Liabilities $400,548 $420,021 $507,898
Total Net Assets $10,670,211 $11,129,448 $11,353,130

Short Term Solvency

Fiscal Year 2018 2017 2016
Current Ratio: Current Assets/Current Liabilities 14.98 15.57 5.75

Long Term Solvency

Fiscal Year 2018 2017 2016
Long-term Liabilities/Total Assets 0% 0% 0%
Endowment Value --
Spending Policy Income Only
Percentage(If selected) 5%
Are you currently in a Capital Campaign? No
Capital Campaign Purpose N/A
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

CEO Comments

Human Options’ Board of Directors is actively engaged in fundraising for the organization and has a 100% giving participation history.  We follow a formal budgeting process and fund raising plan to ensure that essential and needed services are funded.  Human Options consistently applies for and receives funding form many different sources, both public and private.  Government revenue includes:  California Office of Emergency Services (Cal EMA/CalOES), Community Development Block Grants (CDBG), US Department of Housing and Urban Development (HUD), CalWORKs, Office of Violence Against Women/DOJ, among others.  We apply to private foundations and corporations for funding.  Private revenue comes from individuals through two major fundraising events, annual appeals and deferred gifts.  In FY 17/18, revenue from government sources was 43%, foundation/corporation grants 26%, individual gifts and benefit events 25%, and earned income 6%.  

Foundation Comments

Summary financial data is per the audited financial statements and Form 990s and consultation with the organization. Foundation/corporate and individual contributions are combined under Foundation and Corporation Contributions.