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Laurel House, Inc.

 One Hope Drive
 Tustin, CA 92782
[P] (714) 2474364 x Tustin
[F] (714) 2584451
[email protected]
Penelope Marx
 Printable 1 Page Summary
 Printable Profile
Organization DBA Laurel House
Former Names --
Organization received a competitive grant from the community foundation in the past five years Yes
Employer Identification Number 33-0098433 00000


Mission StatementMORE »

Providing a home for teens in crisis, transforming lives, and strengthening families.

Mission Statement

Providing a home for teens in crisis, transforming lives, and strengthening families.

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $396,000.00
Projected Revenue $396,000.00

ProgramsMORE »

  • Home for at-risk, runaway, or homeless teenage girls

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Mission Statement

Providing a home for teens in crisis, transforming lives, and strengthening families.

Background Statement

Laurel House began as an emergency crisis shelter for teen runaways in 1985 by a local high school nurse who encountered too many students living out of their cars or on a friend’s couch.  Over time, Laurel House no longer wanted to be a “revolving door” for the same teens to come in and out for a safe place to sleep at night.  Rather than putting a band-aid on the problem, Laurel House wanted to resolve the reasons why these teens were ending up on the streets.  Through the years, this emergency teen shelter evolved into a unique, long term, preventive-care program for runaway, homeless and troubled teen girls ages 12-17.  Our goal is preventing homelessness for at-risk teens by reunifying them with their families or moving them into a positive living situation

While parents tend to focus on and react to the outer destructive behavioral actions of their daughters such as breaking curfew, skipping school, experimenting with drugs and alcohol or being sexually promiscuous, Laurel House peels away those outer layers of their behavior to find the root cause of their choices. In addition to providing long term shelter and care, Laurel House provides case management and mental health services that includes psychiatric evaluations and counseling for runaway, homeless or troubled teen girls. 100% of these families come from low- to moderate-income households and have limited resources for counseling and mental health care. Laurel House is filling in a gap of services by stabilizing these teen girls and transforming their lives before they end up on the streets or become wards of the court system. Through our crisis intervention program, it is our goal to keep the family unit in tact without requiring the involvement of a public agency such as social services. Our mission is providing a home for teens in crisis, transforming lives and strengthening families.

Impact Statement

Our goal is to end homelessness for runaway, homeless and troubled teen girls. We achieve this through three main objectives:

1) Provide long term housing, food and basic necessities to a minimum of 12 teen girls per year for up to eighteen months.

2) Provide mental health services including weekly counseling, and proper diagnosis and treatment of mental, social or emotional disorders for the teen girls.

3) Enhance and support overall academic performance including school credit recovery, improvement in 90% of school grades, and by maintaining 99% school attendance.

Our expected outcome is to reunify these teen girls with their families or move them into positive living situations. Laurel House accomplished the following in this last Fiscal Year:

  • 12 teen girls had a safe place to live and stayed off the streets. Support and counseling were provided for 50 additional family members.
  • 73% of the teen girls sheltered were properly diagnosed and treated for mental health issues.
  • 100% of the girls’ Grade Point Averages (GPA) increased by an average of 1.5 points during their stay at Laurel House.
  • The girls maintained 99% school attendance.
  • 9 teen girls reunified with their families or were successfully moved into positive living situations.
  • 334 counseling sessions completed for teen residents, including 177 family counseling sessions with their parents

Needs Statement

There is a pressing need for mental health care and shelter programs for at-risk youth in Orange County. More than 27,199 children and youths are identified as “homeless or living in unstable housing arrangements” in Orange County (2017). Teen girls are significantly more susceptible to victimization, especially when living in insecure or unhealthy housing situations. The two most common reasons why teens run away or become homeless are 1) physical or sexual abuse at home and 2) drug or alcohol dependency. Often times, drug and alcohol abuse are coping mechanisms for internalized pain, trauma, or undiagnosed mental illness.

At Laurel House, teens no longer need to focus their energy on worrying where the next meal will come from or how their basic needs will be met. They can instead focus on academic achievement at school, attaining personal goals, and resolving the deeper-rooted issues that led to their state of crisis. More than 80% of the girls served have been sexually abused, and 100% of the girls come from low- to moderate-income households who would not otherwise have access to counseling and mental health care. 


CEO Statement

Laurel House is a home that can provide support to teenage girls with histories of social, educational and emotional problems before they get caught in a life of drugs or homelessness. Having the chance to save some girls ages 12-17 from a life of homelessness, drugs or prostitution is what has made Laurel House a worthy nonprofit since 1985.

Board Chair Statement

We believe that there is a significant need for ministering to young girls between the ages of 12 and 17. Being on the Board at Orange County Rescue Mission, we experienced a need for a program that would serve under-aged girls in a homelike environment. We are passionate about this because we have witnessed too many times when teen runaways stay away for an extended period of time and are at risk of falling prey to human traffickers. We see Laurel House as being a preemptive effort to fighting homelessness and human trafficking among women in Orange County.

Other Ways to Donate/Volunteer

Laurel House welcomes the support of the community through financial gifts, in-kind gifts, fundraising events, and volunteerism. Financial gifts may be made through our website at, by phone at (714) 247-4364, or by mailing a check payable to Laurel House at 1 Hope Drive Tustin, CA 92782. Arrangements for in-kind gifts or inquiries about fundraising events may be made with the Development Associate at (714) 247-4364 or at [email protected] There are various ways to get involved with Laurel House as an individual volunteer or as a group of volunteers. An individual or group can volunteer to prepare and deliver dinners to the home or cook alongside the teen girls at the home, provide a birthday party for a teen girl, do arts and crafts projects with the girls, conduct a life enrichment workshop such as how to budget or prepare a resume, or do home improvement projects like gardening and landscape. We also need qualified individuals to provide tutoring and homework assistance to the resident teen girls. The staff of Laurel House can work to customize volunteer projects according to the strengths and interests of those getting involved. For more information on volunteer opportunities, please contact our Volunteer Coordinator at (714) 247-4364.

Geographic Area Served

In a specific U.S. city, cities, state(s) and/or region.
North Orange County
Central Orange County
West Orange County
South Orange County
Laurel House is located in Tustin, CA, but serves runaway, homeless or troubled teens from throughout Orange County.

Organization Categories

  1. Housing, Shelter - Homeless Shelters
  2. Human Services - Children's and Youth Services
  3. Mental Health & Crisis Intervention - Counseling



Home for at-risk, runaway, or homeless teenage girls

At Laurel House, runaway, homeless and troubled teen girls will have:

  • a safe, therapeutic home to live in for up to 18 months
  • all basic necessities and care provided
  • access to medical care
  • mental health resources including counseling and psychiatric care referals
  • academic support to recover lost school credits and improve grades
  • community service opportunities for high school requirements
  • personal life enrichment activities focused on college readiness, self-esteem building, independent living skills, etc.
  • live-in House parents who provide case management and a nurturing, traditional family atmosphere
  • a chance to reunify with their families or transition to another positive living situation.

Laurel House is the only shelter in Orange County providing: (1) long term housing and care up to 18 months compared to 2-4 weeks in other shelters, (2) live-in house parents rather than rotating staff in shifts, and (3) individual and family counseling to the teen girls and their families.


Budget  $396,000.00
Category  Housing, General/Other Homeless Shelter
Population Served Adolescents Only (13-19 years) Females Families
Program Short-Term Success 

After three months in the program, every at-risk teen girl at Laurel House will be properly evaluated and/or diagnosed for any presenting mental, social, or emotional disorders.

After one semester, 90% of their grades will have improved.

Every girl at Laurel House will maintain an average of 99% school attendance during their stay.

Program Long-Term Success 

The goal of Laurel House is to prevent homelessness for at-risk teen girls, keep them off the streets, and safe from falling prey to human trafficking, gang involvement, and a cycle of drug and alcohol abuse. Of the teen girls sheltered at Laurel House for a minimum of six months, a minimum of 80% of them will be reunified with their families or moved into positive living situations.

Program Success Monitored By  With a 30-year history of successfully achieving our goals, evaluation at Laurel House is well-established. Success at Laurel House is defined by the number of teen girls served, reunification with the family or transition to a positive living situation, proper diagnosis of mental health, improvement in school grades, and stability in school as is reflected by attendance. Metrics for all activities such as the number of teen girls served, number of bed nights provided, days attending school, weekly school progress reports, school grades, counseling sessions, psychological evaluations, and outcomes are all captured for the evaluation of the program by the Director, House Parent and Therapist.
Examples of Program Success 

Over the last five years, Laurel House has sheltered 69 girls and successfully transitioned 88% of them back with their families or transitioned them into other positive living situations.  An average of 1,600 bed nights, 4,800 meals, 365 individual counseling sessions and 150 family counseling sessions are provided each year.  More than half of the girls we sheltered were properly diagnosed for the first time with a mental health issue. Over the last three years, 100% of these girls’ Grade Point Averages (GPA) was increased by an average of 1.2 points during their stay at Laurel House.

The girls we shelter at Laurel House often become the first in their families to attend college. For example, this year Lorena Cruz is attending nursing school and Cristina is attending an Academy of Art school. Amber Lawson recently graduated early from college with the help of a Laurel House Scholarship, and Kada Unwin recently graduated from one of the nation’s top graduate schools for Social Work. These girls are some examples of how Laurel House is making life-changing impact on runaway, homeless and troubled teen girls in Orange County.


CEO/Executive Director Mr. Jim Palmer
CEO Term Start Aug 2014
CEO Email [email protected]
CEO Experience

Jim Palmer, President of the Orange County Rescue Mission since 1992, volunteers his time and expertise as the President and Executive Director of Laurel House. He was named one of Orange County’s 100 Most Influential People of 2014 by the Orange County Register for his trailblazing approach to serving the homeless. He has served as a local elected official, a County Housing Commissioner, and a Senate Confirmed Presidential Appointee. Through his various roles, Jim has grown to be a leading expert on the issues and needs of the homeless and at-risk in Orange County, CA.

Former CEOs and Terms

Name Start End
Charlene Ashendorf Apr 2011 July 2014
Nadene Holub Nov 1985 Dec 2010

Senior Staff

Name Title Experience/Biography
Bryan Crain Director

Bryan Crain is the Director of Laurel House. He is also the Chief Operating Officer of the Orange County Rescue Mission (OCRM), where he manages operations and student and residential programs at all OCRM sites and properties. He came to OCRM following a 19-year career as co-founder and COO of Wise Brother Media, the largest independent radio content production company in the nation. He volunteers his time as the Director of Laurel House.


Award Awarding Organization Year
-- -- --


Affiliation Year
-- --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --



Laurel House partners with the following organizations to make a collective impact in our community:

Orange County Rescue Mission: Together we provide a continuum of care for teens at risk of homelessness through adulthood. The Rescue Mission also provides donated in-kind resources to Laurel House to strengthen the program and infrastructure, and to minimize overhead expenses.

Casa Youth Shelter: Whereas Laurel House is a long-term shelter program, Casa Youth Shelter is an emergency crisis, short-term shelter. After a two- to four-week stay, teen girls may be referred to Laurel House for up to 18 months to make permanent, lasting change in their lives.

Tustin Unified School District: Laurel House has strong partnerships with social workers, teachers, and counselors in the school district to better serve the students and families.

California Youth Services (CYS): CYS is a local drug and alcohol education program that often makes referrals to Laurel House. The Founder/Executive Director at CYS also provides weekly counseling for the Laurel House girls at a heavily discounted rate.

Boys and Girls Club of Tustin: Laurel House girls volunteer with the younger children’s programs and receive community service hours toward their high school credits.

Staff Information

Number of Full Time Staff 1
Number of Part Time Staff 2
Number of Volunteers 130
Number of Contract Staff 1
Staff Retention Rate % 100%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 3
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 3
Male: 0
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Under Development
Years Strategic Plan Considers --
Management Succession Plan Under Development
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Under Development
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses

Residential Child Care

CEO Comments

A few years ago, Laurel House was jeopardized with closing its doors due to lack of funding. Thanks to the intervention of the Orange County Rescue Mission, Laurel House has increased access to resources and strengthened infrastructure. With donated in-kind support from the Orange County Rescue Mission, the Laurel House budget has been effectively reduced by one-third. By significantly reducing our expenses, Laurel House has a sustainable budget and no debt. Laurel House is 100% privately funded by donations, corporations, foundations and the community.

Foundation Comments



Board Chair Mr. Bart Hansen
Board Chair Company Affiliation Ransomed Heart Ministries
Board Chair Term Oct 2014 - Sept 2018
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Dr. Steven Callahan Orange County Rescue Mission Health Care Services Voting
Mr. Mark Conzelman NIEUPOINTE Enterprises Voting
Dr. Ralph Duff Consultant Voting
Mr. Chris Ferebee Esq. Yates & Yates, LLP Voting
Dr. William Guard Dentist Voting
Rev. Bart Hansen Ransomed Heart Ministries Voting
Ms. Jackie Nowlin Community Volunteer Voting
Mr. Joe Oltmans Oltmans Construction Company Voting
Mr. Jim Palmer Orange County Rescue Mission Voting

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 8
Hispanic/Latino: 0
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 1
Male: 8
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 90%
Written Board Selection Criteria Yes
Written Conflict Of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 75%
Board Orientation Yes

CEO Comments

President and CEO of Orange County Rescue Mission (OCRM) since 1992, Jim volunteers his time as the President/Executive Director of Laurel House. He has served as a local elected official, a County Housing Commissioner, and a Senate Confirmed Presidential Appointee. Through his various roles, Jim has grown to be a leading expert on the issues and needs of the homeless in Orange County, CA. Laurel House is governed by a nine-member Board of Directors who meet four times per year.

Foundation Comments


Standing Committees

  • Audit
  • Executive
  • Finance
  • Program / Program Planning


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $386,169 $346,234 $366,524
Total Expenses $195,799 $224,337 $181,825

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$327,147 $329,054 $282,598
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- $0 $0
Individual Contributions -- -- --
Indirect Public Support -- $0 $0
Earned Revenue $20,139 $17,180 $3,330
Investment Income, Net of Losses -- $0 $0
Membership Dues -- $0 $0
Special Events -- $0 $0
Revenue In-Kind $38,883 $23,527 $12,489
Other -- $0 $0

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2017 2016 2015
Program Expense $168,972 $190,538 $148,263
Administration Expense $23,400 $29,425 $29,446
Fundraising Expense $3,427 $4,374 $4,116
Payments to Affiliates -- $0 $0
Total Revenue/Total Expenses 1.97 1.54 2.02
Program Expense/Total Expenses 86% 85% 82%
Fundraising Expense/Contributed Revenue 1% 1% 1%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2017 2016 2015
Total Assets $778,026 $670,027 $498,939
Current Assets $419,949 $278,035 $63,798
Long-Term Liabilities -- $0 $0
Current Liabilities $3,072 $54,710 $5,519
Total Net Assets $774,954 $615,317 $493,420

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 136.70 5.08 11.56

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 0% 0% 0%
Endowment Value $0.00
Spending Policy Income Only
Percentage(If selected) --
Are you currently in a Capital Campaign? Yes
Capital Campaign Purpose We are currently renovating and fully furnishing the Laurel House Boys Home for at-risk or homeless teen boys home. 
Campaign Goal $1,400,000.00
Capital Campaign Dates Jan 2018 - June 2019
Capital Campaign Raised-to-Date Amount $12,000,000.00
Capital Campaign Anticipated in Next 5 Years? No

CEO Comments

As previously mentioned, Laurel House was threatened with closure in July 2014 due to financial struggles. Orange County Rescue Mission has offered to provide for the ongoing administration, maintenance, personnel and accounting needs of Laurel House at no cost. The Village of Hope has offered to provide direct services including medical, mental health, coaching and educational needs. With the donated in-kind support from the Orange County Rescue Mission, our budget has been reduced by one-third. By significantly reducing our expenses, Laurel House has a sustainable budget and no debt. We have completed two fiscal years after the transition with a favorable budget. 


Foundation Comments

Summary financial data is per the form 990 for 2013 and Form 990 for 2011 and 2012 as well as consultation with the organization. Foundation/corporate and individual contributions are combined under Foundation and Corporation Contributions for 2011 and 2012.


Other Documents

No Other Documents currently available.