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Bob Hope USO

 John Wayne Airport, 18601 Airport Way, #107
 Santa Ana, CA 92707
[P] (949) 252-0303
[F] (949) 252-0304
www.BobHopeUSO.org
[email protected]
Maureen Ahrens
FOUNDED: 1941
INCORPORATED: 1954
 Printable 1 Page Summary
 Printable Profile
Organization DBA Bob Hope USO
Former Names --
Organization received a competitive grant from the community foundation in the past five years No
Employer Identification Number 95-2302811 00000

Summary


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Mission StatementMORE »

Bob Hope USO strengthens America's military service members by keeping them connected to family, home and country, throughout their service to the nation. 

Mission Statement

Bob Hope USO strengthens America's military service members by keeping them connected to family, home and country, throughout their service to the nation. 

FinancialsMORE »

Fiscal Year 2019
Projected Expenses $2,820,649.00
Projected Revenue $3,412,500.00

ProgramsMORE »

  • Orange County Airport Center
  • Bob Hope USO Orange County Outreach Programs

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview


Mission Statement

Bob Hope USO strengthens America's military service members by keeping them connected to family, home and country, throughout their service to the nation. 

Background Statement

The United Services Organization (USO) was started in 1941 by President Franklin Delano Roosevelt as a way for American civilians to support our troops. Congressionally chartered and volunteer driven, the USO has the ability and accessibility to our service members and their families to provide programs and services that cannot be duplicated by any other organization. The USO has continued to support our nation’s military and their families for over seven decades as they defend our country and its freedoms. In providing support to our service men and women as they perform their most challenging duties around the world, the USO mission is to strengthen America’s military service members by keeping them connected to family, home and country throughout their service to the nation.

Bob Hope USO provides USO services, programming and outreach at six centers: John Wayne Orange County, Palm Springs, Ontario, LAX, March Air Reserve Base and Military Entrance Processing Station (MEPS) as well as dozens of military installations across 51,000 square miles in Southern California from San Luis Obispo to the San Diego County line.

The Bob Hope USO is one of the fastest-growing USO operations in the country, with the number of supported service members and families more than doubling over the last five years. This continues a 16-year pattern of service growth as Morale, Welfare and Recreation (MWR) funding has been reduced at local bases each year. Across our eight-county Southern and Central California network, Bob Hope USO has expanded the number of people we support from 3,000 per year in 2001 to more than 225,000 service members and their families in 2018.

Operated by 10 staff and 756 volunteers, the Bob Hope USO centers offer recreation areas, secure luggage storage, big screen TVs, libraries filled with DVDs, a computer center, and Family Rooms. These features aim to ensure that troops and their families receive, connectivity, snacks and a home-like environment, which are the three core tenets of USO centers. Most centers have separate shower facilities for men and women and a "quiet room" where exhausted troops are able to rest, undisturbed, for a few hours. From the moment a service member walks in to any of these centers, they are greeted with a friendly face and a warm environment. This is especially helpful for troops on deployment who may be stranded overnight at the airport and for families looking for a stress-free environment to relax.


 


Impact Statement

In 2019, across an eight-county, 51,000 square mile service area, Bob Hope USO will provide direct service to over 260,000 troops and military families at our five centers and more than two dozen major and auxiliary military installations. In Orange County you can find Bob Hope USO volunteers and staff supporting a multitude of programs including military family carnivals, holiday celebrations, deployment and homecoming events, spouse and child support events, professional sports and entertainment attendance opportunities and many more, spanning from San Clemente to Seal Beach. Since opening in November of 2104, the Bob Hope USO center at John Wayne Airport has welcomed over 25,550 troops and military family members. In that same time period, Bob Hope USO OC has hosted events and special programs for over 25,300 troops and military families, from south country Marines to trainees at Joint Forces Training Base Los Alamitos. With more than 100 Orange County-based volunteers and broad support from the community, Bob Hope USO always strengthens America's military service members by keeping them connected to family, home and country throughout their service to our nation. 

Needs Statement

The Bob Hope USO at Orange Country programs include providing meals or snacks for training service members; BBQs for families of deployed service members or for single service members unable to make it home, or holiday events by providing toys, meals and visits from Santa to grateful troops and their excited children. We have supported baby showers, Easter Egg Hunts and Halloween parties, and the Month of the Military Child ceremonies. In Orange County since 2016, we have hosted over 85 gatherings, parties and celebrations. We have annually hosted a Military Family Carnival, providing a fun filled day and happiness to the children of military members and their families. We support dozens of Family Days and have events in support of our military families nearly each weekend throughout the spring and summer at parks and bases and Reserve Stations throughout the county. What we do is dictated by the needs of our military families.

Our Center in John Wayne Airport is a place for our troops to rest and stay connected to their loved ones at a cost of $125,000 - $150,000 per year. Since its opening in 2014, we have had a tremendous opportunity to make an impact at this site. Troop guest traffic has grown 40% since opening and we have more than 100 volunteers to help meet the needs of our service members. 

 

 
 

CEO Statement

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Board Chair Statement

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Other Ways to Donate/Volunteer

Cash donations can be made in person at the center, by mail and by phone on a credit card. Please call the center at 949-252-0303 if you'd like to donate snacks, gum or beverages for the center, or if you'd like to collect items for donation to deploying troops. Volunteers can begin their on-boarding at www.Volunteers.USO.org.

Geographic Area Served

North Orange County
Central Orange County
West Orange County
South Orange County
Bob Hope USO provides USO services, programming and outreach at six centers and dozens of military installations across 51,000 square miles in Southern and Central California, from San Luis Obispo to the San Diego County line, to over 250,000 members of the military and their families each year.

Organization Categories

  1. Human Services - Human Services
  2. Human Services -
  3. Human Services -

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Programs


Orange County Airport Center

The Bob Hope USO at Orange County Center opened in November of 2014 in John Wayne Airport and has served over 50,800 military family members since its inception, both in the center and in outreach events in the community. We have served over 25,000 USO guests at the John Wayne Airport center on official orders or leisure at a cost of $125,000 - $150,000 per year. Since its opening, we have had a tremendous opportunity to make an impact at this site. Troop guest traffic at the Center has grown 40% since opening in 2014 and we have more than 100 volunteers in our Orange County operations to help meet the needs of our service members. Our troops have a relaxing place to rest and stay connected to loved ones while they travel. It is the least we can give them for all the sacrifices they make every day.   

Budget  $150,000
Category  Human Services, General/Other Services for Specific Populations
Population Served Military/Veterans
Program Short-Term Success  Troop guest traffic at the Bob Hope USO Center in John Wayne Airport has grown 40% since opening in 2014, served by over 100 volunteers. Our presence and reputation in Orange County continues to grow. Familiarity with leadership on the Los Alamitos Joint Forces Training Base and with the 40th ID and 79th TSC coupled with the current increase in troop movements in the area will continue to increase both guest traffic as well as request for military events including troop movements, commemorative days, holidays, battle assemblies and unit family days. 
Program Long-Term Success  For 78 years, the United Service Organizations (USO) has kept service member connected to family, home and country. By providing support to our service men and women as they perform their most challenging duties around the world, our credo is to always by their side. 
Program Success Monitored By  Program success is measured by the count of people through the center and attending events. We serve active duty, guards, reserves and their dependent family members. 
Examples of Program Success 
In 2018 we hosted a Family Day for the 79th TSC, the second largest Army Reserve Command in the United States covering 19 states. In his thank you letter MG Mark Palzer said "...your team's actions and coordination support epitomized the historic partnership been the USO and the United States Army Reserve." Major General Palzer went on to say "Your steadfast …. commitment to tradition reinforce the standards for execution of community outreach programs... in keeping with the highest traditions of our great nation and the United States Army. 
 
Our collaborative efforts involve many organizations and groups in the community including the American Legion, Daughters of the American Revolution, Elks Clubs and more. Bob Hope USO Orange County joined with the NFL Charger's to bring their Play 60 Program for a very special Month of the Military Child Celebration. In all we served over 9.700 service members and their families at events in Orange County. 

Bob Hope USO Orange County Outreach Programs

Our nation's military families face unprecedented stresses, not the least of which are repeated, extended deployments of their loved ones to hostile locations far from home. Because of our co-located presence with the military and the trust that many years of military support has established, the USO serves to achieve a health, resilient, confident and prepared military for years to come.

The Bob Hope USO at Orange Country programs include providing meals or snacks for training soldiers and holiday events with toys, meals and visits from Santa to grateful troops and excited children. We have supported baby showers, Easter Egg Hunts and Halloween parties. We annually host a fun-filled Month of the Military Family Carnival. We support dozens of Family Days and have events in support of our military families nearly each weekend throughout the spring and summer at parks and bases and Reserve Stations throughout the county. What we do is dictated by the needs of our military families.

Budget  $35,000
Category  Human Services, General/Other Family-Based Services
Population Served Military/Veterans Families
Program Short-Term Success  Can you measure gratitude and enthusiasm? Quantitatively, short term success is measured by number of guest served and feedback from guests, Family Readiness Representatives and military unit representatives. 
Program Long-Term Success  Long term success will be measured by number of guests served and increase in requests for service. Service incidents will be dependent on funds donated by patriotic individuals, corporations and foundations. 
Program Success Monitored By  Collected surveys and other feedback is collated by the Center Manager and reviewed by our leadership. 
Examples of Program Success  --

Management


CEO/Executive Director Robert Kurkjian
CEO Term Start Jan 2012
CEO Email [email protected]
CEO Experience

Bob grew up in Orange County and graduated from USC from where he joined the staff of then newly-elected Los Angeles Mayor Richard Riordan. He went on to earn a masters degree from USC’s Marshall School of Business and moved to Washington, DC where he spent the next 12 years working in non-profit management and consulting prior to returning to Southern California.

As a commander in the Navy Reserve, Bob has been a USO guest on three continents. He has been mobilized for service in Baghdad, Bahrain and afloat in the Somali Basin and Gulf of Aden. He graduated, with distinction, with a master’s degree from the United States Naval War College.

Since his arrival in 2012, Bob has led an unprecedented expansion of Bob Hope USO services and programs in Central and Southern California, leading to a doubling of the number of troops and families served. He is a licensed CPA and sits on the Board of Counselors for the USC MBA for Veterans program and the Board of Goodwill Orange County.

Former CEOs and Terms

Name Start End
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Senior Staff

Name Title Experience/Biography
Teresa Cherry Director, Centers & Programs Teresa has an expansive skill set as a retired Navy officer and veteran of three USO operations (Iraq, North Carolina and as our Palm Springs Center Manager for the past almost four years). Teresa leads all of our program delivery on base and in the community, as well as center operations. She supervises our program staff, including the center managers, and playa an instrumental role in our continuing program and service expansion efforts. In Palm Springs, she led the center to be named the best small USO center in the nation and is rightfully proud to boast that the 2016 USO Volunteer of the Year as being among her dedicated team.
Charissa Gonzales Vice President Development & Communications --

Awards

Award Awarding Organization Year
Certificate of Appreciation Army Reserve Family Programs, 2nd Medical Brigade 2018
Certificate of Appreciation 311th Signal Theater Signal Command 2017
Certificate of Appreciation 1st Brigade, 84th Training Command 2017
Certificate of Appreciation 1st Brigade, 75 Training Command 2017
Certificate of Appreciation United States Army 11th Military Police Brigade 2017
Commerce Recognition OC Chamber of Commerce 2017
Certificate of Appreciation 314th Military Police Company 2016
Certificate of Appreciation HQ 259th Expeditionary Military Intelligence Battalion 2016
Certificate of Appreciation California National Guard Operation Ready Families 2016
Certificate of Appreciation Department of the Army, 145th MMB 2015
Certificate of Appreciation Military Children's Charity 2015
Certificate of Appreciation 79th Sustainment Support Command 2015
Certificate of Appreciation Company B, 640th Support Battalion 2015
Certificate of Appreciation United States Marine Corps, Recruiting Station Orange County 2015

Affiliations

Affiliation Year
-- --

External Assessments and Accreditations

External Assessment or Accreditation Year
-- --

Collaborations

Bob Hope USO collaborates with community partners and associations to support America's military and their families in Orange County. We join forces with American Legion Auxiliary Unit 291, Orange Elks Lodge #1475, Garden Grove Elks Club #1952, Sons of the American Legion Post 716, Gold Star Moms, and the Orange County Community Foundation and 11 other military non-profits in Orange County for the OC Stand & Salute Day of Giving. 

Staff Information

Number of Full Time Staff 11
Number of Part Time Staff 0
Number of Volunteers 750
Number of Contract Staff 0
Staff Retention Rate % 90%
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: 1
Asian American/Pacific Islander: 0
Caucasian: 7
Hispanic/Latino: 2
Native American/American Indian: 0
Other: 0
Other (if specified): 0
Gender Female: 9
Male: 2
Not Specified 0

Plans & Policies

Organization has Fundraising Plan? --
Organization has Strategic Plan? Yes
Years Strategic Plan Considers --
Management Succession Plan Yes
Organization Policies And Procedures Yes
Business Continuity of Operations Plan Yes

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses

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CEO Comments

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Foundation Comments

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Governance


Board Chair Mr. Adam Michaelson
Board Chair Company Affiliation Farmers and Merchants Bank
Board Chair Term Jan 2017 -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Paul Estrada Ernst & Young --
Glenn Freed Ph.D. Lourd Murray --
Michael Friedland Knobbe Martens --
Don Haisch Ares --
Thomas Herring HDT Global --
Wayne Kauffman The Raytheon Company --
Adam Michaelson Farmers and Merchants Bank --
John Reynolds USAF (ret) Hughes Electronics, Retired --
MajGen Stephen Sargeant USAF (ret) Marvin Test Solution --
Alysia Vanitzian Eagle and Lion Consulting --

Constituent Board Members

Name Company Affiliations Status
-- -- --

Youth Board Members

Name Company Affiliations Status
-- -- --

Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 10
Hispanic/Latino: 0
Native American/American Indian: 0
Other: --
Other (if specified): --
Gender Female: 1
Male: 8
Not Specified 0

Board Information

Board Term Lengths 3
Board Term Limits --
Board Meeting Attendance % 90%
Written Board Selection Criteria --
Written Conflict Of Interest Policy --
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 22%
Board Orientation Yes

CEO Comments

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Foundation Comments

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Standing Committees

  • Audit
  • Capital Campaign
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Executive
  • Finance
  • Human Resources / Personnel

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Fiscal Year Jan 01, 2019 to Dec 31, 2019
Projected Revenue $3,412,500.00
Projected Expenses $2,820,649.00
Form 990s

2017 Form 990

2016 Form 990

2015 Form 990

2014 Form 990

2013 Form 990

2012 Form 990

Audit Documents

2017 Bob Hope USO Financials

2016 Bob Hope USO Financials

IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $4,021,933 $2,502,139 $2,068,397
Total Expenses $3,436,557 $2,598,029 $1,904,487

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$2,476,674 $2,435,834 $2,044,975
Government Contributions $0 $0 $0
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified -- $0 $0
Individual Contributions -- -- --
Indirect Public Support -- $0 $0
Earned Revenue -- $0 $0
Investment Income, Net of Losses $3,236 $1,108 $4,991
Membership Dues -- $0 $0
Special Events -- $46,708 $4,599
Revenue In-Kind $1,485,075 $1,025,774 $744,315
Other $56,948 $4,252 $11,872

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2017 2016 2015
Program Expense $2,907,131 $2,172,670 $1,520,600
Administration Expense $254,488 $158,296 $196,504
Fundraising Expense $274,938 $267,063 $187,383
Payments to Affiliates -- $0 $0
Total Revenue/Total Expenses 1.17 0.96 1.09
Program Expense/Total Expenses 85% 84% 80%
Fundraising Expense/Contributed Revenue 11% 11% 9%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2017 2016 2015
Total Assets $2,732,355 $2,453,660 $2,582,769
Current Assets $1,558,999 $1,510,924 $1,608,663
Long-Term Liabilities -- $0 $0
Current Liabilities $172,219 $79,602 $112,821
Total Net Assets $2,560,136 $2,374,058 $2,469,948

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 9.05 18.98 14.26

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 0% 0% 0%
Endowment Value --
Spending Policy N/A
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? --

CEO Comments

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Foundation Comments

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Documents


Other Documents

No Other Documents currently available.