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Phoenix House Orange County Inc

 1207 East Fruit Street
 Santa Ana, CA 92701
[P] (714) 953-9373 x 4820
[F] (714) 953-7573
www.phoenixhouse.org/California
https://www.phoenixhouse.org/locations/california/phoenix-house-orange-county/
[email protected]
Kristin Bonfiglio [email protected]
FOUNDED: 1979
INCORPORATED: 1979
 Printable 1 Page Summary
 Printable Profile
Organization DBA --
Former Names --
Organization received a competitive grant from the community foundation in the past five years No
Employer Identification Number 22-2268070 00000

Summary


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Mission StatementMORE »

Operating in Orange County since 1979, Phoenix House defines its mission in the following words: “We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.” Phoenix House supports its mission through a focus on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and the promotion of greater understanding of addiction. Our services are individualized, culturally competent, trauma-informed, and based on effective evidence-based approaches, including Motivational Interviewing and Cognitive Behavioral Therapy. We work to reduce disparities in access to treatment, and we offer help to the most impoverished and vulnerable members of our communities.

Mission Statement

Operating in Orange County since 1979, Phoenix House defines its mission in the following words: “We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.” Phoenix House supports its mission through a focus on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and the promotion of greater understanding of addiction. Our services are individualized, culturally competent, trauma-informed, and based on effective evidence-based approaches, including Motivational Interviewing and Cognitive Behavioral Therapy. We work to reduce disparities in access to treatment, and we offer help to the most impoverished and vulnerable members of our communities.

FinancialsMORE »

Fiscal Year 2018
Projected Expenses $8,130,000.00
Projected Revenue $8,130,000.00

ProgramsMORE »

  • Phoenix House Orange County Residential Treatment Program

Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

For more details regarding the organization's financial information, select the financial tab and review available comments.


Overview


Mission Statement

Operating in Orange County since 1979, Phoenix House defines its mission in the following words: “We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.” Phoenix House supports its mission through a focus on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and the promotion of greater understanding of addiction. Our services are individualized, culturally competent, trauma-informed, and based on effective evidence-based approaches, including Motivational Interviewing and Cognitive Behavioral Therapy. We work to reduce disparities in access to treatment, and we offer help to the most impoverished and vulnerable members of our communities.

Background Statement

Phoenix House Orange County (PHOC) is an affiliate of Phoenix Houses of California, Inc. (PHC), a regional affiliate of Phoenix House Foundation Inc. of New York. In Orange County, Phoenix House offers behavioral health services targeting primarily the under-served and impoverished residents, with the majority of residential treatment patients returning from jails/prisons, or coming from the streets of Santa Ana Civic Center and the Riverside homeless encampments. In general, Phoenix House’s services range from prevention and early intervention, through community-based residential and outpatient treatment for substance abuse and mental health issues, to specialized programs for offenders in local and state correctional facilities, and to ongoing recovery management services ensuring success post-treatment.


Seeking to help the most vulnerable members of society and to protect and support individuals, families, and communities, the organization is committed to offering individuals with substance use disorders compassionate and comprehensive treatment services that are culturally competent, responsive to the patients’  individual needs, and aimed at improving access to treatment for those without financial resources or private insurance options.

Our services are funded mostly by government contracts, but we also receive philanthropic support from foundations, corporations and individuals for a portion of our budget. 

 
Adult Residential Treatment Program has provided intensive substance abuse treatment services, co-occurring mental health and family counseling, case management, and vocational services to a population of 85 men and women since 1979. The program has been funded by the Orange County Health Care Agency, other government agencies, as well as grants. Adult Outpatient Treatment Program 1) Intensive Outpatient Treatment (three times per week for three hours each time, i.e., nine hours of services per week) and 2) Outpatient Treatment (three times per week for two hours, or six hours of services per week). Up to 80 men and women at a time participate in evidence-based groups and individual counseling to treat substance use and mental health issues. Recovery Maintenance Services include practical, social and emotional support, peer mentoring and leadership opportunities, vocational advancement services, sober recreation activities, and referrals to other services, for ongoing recovery in the community.





Impact Statement

Phoenix House has become one of Orange County’s largest substance abuse providers, rendering effective services in prevention, residential, outpatient, recovery and custody-based treatment programs. We serve men and women leaving jails and prison (with a disproportionate minority numbers), women with children, homeless veterans, and individuals suffering from co-occurring mental health and substance use disorders. Most of patients come from the distress community of Santa Ana and a substantial proportion is Latino/Latina. The overwhelming majority of our direct service clients (over 99.5%) live at or below Federal Poverty Level and qualify for full-scope Medi-Cal. We work to reduce disparities in access to treatment, and we offer help to the most impoverished and vulnerable members of our community.

In addition to addressing behaviors, thoughts, and attitudes related to substance use and mental health disorders, the staff evaluate and address each client’s educational, vocational, mental, emotional and physical needs. Individual treatment planning encompasses the many correlates of addiction, such as trauma and its long-term consequences, co-occurring mental health issues, cognitive-behavioral patterns such as criminal thinking or poor decision-making, and lack of anger management skills or impulse control. We help our clients find and maintain employment and stable housing, and extend our services post treatment into recover maintenance. Thus, we help individuals remove obstacles from their path to personal and financials self-sufficiency, and prepare them for fruitful and productive life.

Our prevention program serves thousands of students of over 30 Orange County elementary, middle and high schools.


Needs Statement

Phoenix House is funded by government contracts that do not support capital improvements, while providing cost reimbursement for staff and operations; our contracts do not include funds to be used for construction and capital expenses.  We are located on a large campus on Fruit Street in Santa Ana.  We are proud of the quality of our services, resulting in high program completion rates and client satisfaction rates. However, the condition of our aging historic building is not good: we need a new roof, complete re-piping and remodeling of restrooms, and many other improvements. We need new windows and flooring - costly due to the historic status of the building.  Estimated cost: $500,000.

Since we have a three-month waitlist for residential treatment, we need to expand our capacity by adding at least two residential trailers. This would increase our capacity by 30 beds, nbut would require ew infrastructure (trailers, water pipes, electricity, computer cables) at a total cost  of about $400,000.

Ideally, we would love to build a new residential space and convert the main building to outpatient services. Our lot is large and includes much space that could be used for this purpose. This construction  project would cost several million dollars and remains on our dream list. 


CEO Statement

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Board Chair Statement

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Other Ways to Donate/Volunteer

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Geographic Area Served

Central Orange County
North Orange County
West Orange County
South Orange County

Phoenix House serves the entire orange county. About 42% of residential treatment program clients live in Santa Ana; others come from various cities in Orange County, including Fullerton, Anaheim, Westminster, Tustin, Orange, Irvine and other parts of the county.  The school-based BHIS program offers prevention and intervention services in more than 30 elementary, middle and high schools located in various parts of the county.  

Organization Categories

  1. Human Services - Residential Care & Adult Day Programs
  2. Health Care - Public Health
  3. Youth Development - Youth Development Programs

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Programs


Phoenix House Orange County Residential Treatment Program

Located in a historic, Mission-style building on park-like grounds, Phoenix House provides residential treatment to help clients break the cycle of substance abuse. Our clients create individualized treatment plans, designed to elevate their strengths and promote personal growth. Phoenix House offers separate, gender-responsive, trauma-informed residential treatment for women and men. The licensed capacity is 15 women and 71 men, as well as 28 women with children, in three different programs.  Our highly-structured treatment approach features state-of-the-art evidence-based curriculum and counseling by experienced and well-trained professional staff. We address the underlying causes of alcohol and drug abuse, including medical, psychological, and social triggers. Family reunification is a crucial step in the recovery process. Providing a flexible length of stay, our program includes a demanding regimen of evidence-based therapy groups and individual counseling sessions. 

Budget  4,300,000
Category  Human Services, General/Other Residential Care
Population Served Adults Males Females
Program Short-Term Success  We measure short term success by tracking the following data: completion rates (we exceed our goal of 58%, reaching over 63% in 2018), preventable discharges, set at 23%, and patient satisfaction scores (percentage of patients highly satisfied with services, the goal is set at 70%). In 2018, our patient satisfaction scores for residential program reached 81%, much higher than the goal for the program.  The completion of treatment means meeting over 80% of treatment goals defined in treatment plans and tracked during the treatment episode.  Satisfaction scores are tracked by anonymous surveys every month. 
Program Long-Term Success  We serve men and women leaving jails and prison (with a disproportionate number of minorities ), women with children, homeless veterans, and individuals suffering from co-occurring mental health and substance use issues. Most come from the distress community of Santa Ana and are Latino/na. Over 99.5% of our direct service clients  live at or below Federal Poverty Level and qualify for full-scope Medi-Cal. We work to reduce disparities in access to treatment, and we offer help to the most impoverished and vulnerable members of our community.  Since addiction is a chronic brain disease, we focus on long-term recovery, life-skill training, relapse prevention and building supportive communities and networks for clients after residential treatment. The ideal "graduate" is someone who is high-functioning and successful in life, despite a potential for relapse, with skills for prompt recovery.  "Success" means health and wellbeing, satisfaction from work, living conditions, and relationships.
Program Success Monitored By  We measure short term success by tracking the following data: completion rates (we exceed our goal of 58%, reaching over 63% in 2018), preventable discharges, set at 23%, and patient satisfaction scores (percentage of patients highly satisfied with services, the goal is set at 70%). In 2018, our patient satisfaction scores for residential program reached 81%, much higher than the goal for the program. The completion of treatment means meeting over 80% of treatment goals defined in treatment plans and tracked during the treatment episode. Satisfaction scores are tracked by anonymous surveys every month. The data is presented to quarterly Quality Improvement Committee and then to the Board of Directors for approval. 
Examples of Program Success 

In FY 2016-17, Phoenix House Orange County provided substance use disorder treatment to 468 male and 92 female clients of whom 69% were white, 43% Hispanic, 5% black, 2.5% Asian, 1% American Indian and 22.5% other. The majority of clients were under 35 (56%) with 16% of the total population placed in the Transitional Age Youth group of 18 to 25 year-olds. The group from 36 to 55 was another 38%, and 6% were older than 56.


Management


CEO/Executive Director Shawna R Morris
CEO Term Start May 2016
CEO Email [email protected]
CEO Experience

Senior Vice President and Executive Director, Phoenix House California & Phoenix House Texas


In May 2016, Shawna R. Morris joined Phoenix House as the Senior Vice President and Executive Director of Phoenix House in California, overseeing all programs and services in the state, including Phoenix House Orange County. Ms. Morris is a creative, strategic, visionary, energetic and result-oriented healthcare executive with 26 years of experience in a variety of healthcare and behavioral health organizations. Her strengths include strategic planning, operational excellence, developing services and increasing business revenue, talent management and managing change. Her focus on servant leadership results in providing support to patients, staff and community partners, resulting in improvements in the quality and cost effectiveness of patient care. 

 

As Vice-President for Mental Health Services at Burrell Behavioral Health in Missouri (2015-16) she was responsible for operations of programs with a $70 million annual budget and over 700 staff providing services in 17 counties.  In 1997-2014, she held a variety of positions at the Menninger Clinic in Houston, Texas, from the Director of Marketing and Business Development to Chief Operating Officer. Ms. Morris was accountable for creating and executing the Clinic’s strategic plan and building successful internal and external business relationships. She was responsible for Board Relations, Marketing & Business Development, Facilities & Property Management, Human Resources, Quality Resources, Admissions and more. She earlier held high-level positions at ValueMark Healthcare Systems, Inc. and Human Affairs International, Inc. She is a Fellow of the American College of Healthcare Executives (since 2013), and graduated from the University of Kansas with the Master of Public Administration in 2002 and from Grace college with a Bachelor of Science in Communications and Psychology.

Former CEOs and Terms

Name Start End
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Senior Staff

Name Title Experience/Biography
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Awards

Award Awarding Organization Year
-- -- --

Affiliations

Affiliation Year
-- --

External Assessments and Accreditations

External Assessment or Accreditation Year
Commission on Accreditation of Rehabilitation Facilities (CARF) - Behavioral Health - 3 Year Accreditation 2016

Collaborations

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Staff Information

Number of Full Time Staff 96
Number of Part Time Staff 38
Number of Volunteers 10
Number of Contract Staff 4
Staff Retention Rate % --
Staff Professional Development Yes

Staff Demographics

Ethnicity African American/Black: --
Asian American/Pacific Islander: --
Caucasian: --
Hispanic/Latino: --
Native American/American Indian: --
Other: --
Other (if specified): --
Gender Female: --
Male: --
Not Specified --

Plans & Policies

Organization has Fundraising Plan? --
Organization has Strategic Plan? Yes
Years Strategic Plan Considers --
Management Succession Plan --
Organization Policies And Procedures Yes
Business Continuity of Operations Plan --

Risk Management Provisions

Nondiscrimination Policy Yes
Whistle Blower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Reporting and Evaluations

Management Reports to Board? Yes
CEO Formal Evaluation and Frequency Yes Annually
Senior Management Formal Evaluation and Frequency Yes Annually
Non Management Formal Evaluation and Frequency Yes Annually

Government Licenses

Health Care

Substance Abuse Treatment Services/Facilities

CEO Comments

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Foundation Comments

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Governance


Board Chair Timothy Noonan
Board Chair Company Affiliation President and Chief Executive Officer, Lockton Insurance Brokers LLC
Board Chair Term -
Board Co-Chair --
Board Co-Chair Company Affiliation --
Board Co-Chair Term -

Board Members

Name Company Affiliations Status
Hayko Aldzhikyan -- Voting
Brad de Koning -- Voting
Michael Dwyer -- Voting
DeeDee Gordon -- Voting
Michael Kraus -- Voting
Shawna Morris Phoenix House - SVP and Executive Director, Board Secretary Exofficio
John-Paul Motley -- Voting
Geoffrey Nathanson -- Voting
Benjamin Nordstrom Phoenix House Foundation - President and CEO Exofficio
Valeria Rico -- Voting
Jeff Seabold -- Voting

Constituent Board Members

Name Company Affiliations Status
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Youth Board Members

Name Company Affiliations Status
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Additional Board Members and Affiliations

Name Company Affiliations Status
-- -- --

Board Demographics

Ethnicity African American/Black: 0
Asian American/Pacific Islander: 0
Caucasian: 7
Hispanic/Latino: 1
Native American/American Indian: 0
Other: --
Other (if specified): 1 Armenian
Gender Female: 1
Male: 8
Not Specified 0

Board Information

Board Term Lengths 1
Board Term Limits --
Board Meeting Attendance % --
Written Board Selection Criteria --
Written Conflict Of Interest Policy --
Percentage of Monetary Contributions --
Percentage of In-Kind Contributions --
Board Orientation Yes

CEO Comments

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Foundation Comments

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Standing Committees

  • Audit, Compliance and Controls
  • Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
  • Finance

Financials


Revenue vs. Expense ($000s)

Expense Breakdown 2017 (%)

Expense Breakdown 2016 (%)

Expense Breakdown 2015 (%)

Fiscal Year July 01, 2017 to June 30, 2018
Projected Revenue $8,130,000.00
Projected Expenses $8,130,000.00
Form 990s

2017 PHOC9902017

2016 PHOC9902016

2015 PHOC9902015

Audit Documents --
IRS Letter of Exemption

IRS Letter of Determination

Prior Three Years Total Revenue and Expense Totals

Fiscal Year 2017 2016 2015
Total Revenue $7,631,858 $7,739,233 $7,258,189
Total Expenses $7,727,900 $8,032,824 $7,386,736

Prior Three Years Revenue Sources

Revenue By Revenue Source
Fiscal Year 2017 2016 2015
Foundation and
Corporation Contributions
$18,900 $11,155 $28,630
Government Contributions $3,621,826 $3,327,931 $3,292,907
    Federal -- -- --
    State -- -- --
    Local -- -- --
    Unspecified $3,621,826 $3,327,931 $3,292,907
Individual Contributions -- -- --
Indirect Public Support -- $0 $0
Earned Revenue $3,990,659 $4,278,997 $3,931,260
Investment Income, Net of Losses $146 $850 $65
Membership Dues -- $0 $0
Special Events -- $0 $0
Revenue In-Kind -- $0 $5,327
Other $327 $300 $0

Prior Three Years Expense Allocations

Expense By Type
Fiscal Year 2017 2016 2015
Program Expense $7,724,885 $6,931,206 $7,386,736
Administration Expense $3,015 $1,101,618 $0
Fundraising Expense -- $0 $0
Payments to Affiliates -- $1,101,618 $0
Total Revenue/Total Expenses 0.99 0.96 0.98
Program Expense/Total Expenses 100% 86% 100%
Fundraising Expense/Contributed Revenue 0% 0% 0%

Prior Three Years Assets and Liabilities

Assets and Liabilities
Fiscal Year 2017 2016 2015
Total Assets $1,582,225 $1,272,216 $1,107,755
Current Assets $1,171,605 $924,746 $696,083
Long-Term Liabilities $1,824,994 $1,436,167 $1,051,947
Current Liabilities $249,423 $232,199 $158,367
Total Net Assets $-492,192 $-396,150 $-102,559

Short Term Solvency

Fiscal Year 2017 2016 2015
Current Ratio: Current Assets/Current Liabilities 4.70 3.98 4.40

Long Term Solvency

Fiscal Year 2017 2016 2015
Long-term Liabilities/Total Assets 115% 113% 95%
Endowment Value --
Spending Policy --
Percentage(If selected) --
Are you currently in a Capital Campaign? No
Capital Campaign Purpose --
Campaign Goal --
Capital Campaign Dates -
Capital Campaign Raised-to-Date Amount --
Capital Campaign Anticipated in Next 5 Years? No

CEO Comments

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Foundation Comments

Summary financial data is per the audited financial statements and Form 90s and consultation with the organization. Foundation/corporate and individual contributions are combined under Foundation and Corporation Contributions.